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About This Podcast
365 Explained is a podcast where two nerdy friends, Zach and Ben, pick apart the Microsoft 365 ecosystem, one topic at a time.
Each episode, we take a practical look at a specific tool, feature, or concept from the M365 world. We explore what it is, how it works, and where it fits in the broader picture. Expect real-world context, occasional rants, and the odd tangent.
Whether you're an IT pro, a power user, or just trying to keep up with the pace of change, we’re here to help you make sense of it all.
No hype. No fluff. Just two people trying to explain the thing behind the thing based on their years in the Microsoft technology front-lines.
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Recent Episodes
365 Explained - 010 - Teams Contact Center
Recorded live at CommsvNext in Denver, Colorado. Ben and Zach are joined by Oli Lifely from Luware to talk about what happens when native Teams call queues aren't enough and you need a full contact…
365 Explained - 009 - M365 Update Lifecycle
How does Microsoft actually roll out updates across M365 — and how much control do you really have? Ben and Zach break down the update lifecycle across the entire Microsoft 365 ecosystem in episode…
365 Explained - 008 - E7 What's new with SKU!?
Microsoft has announced Microsoft 365 E7, "The Frontier Suite", the first new enterprise tier above E5 since 2015. It goes GA on May 1st at $99/user/month, wrapping E5, Copilot, Agent 365 and the…
365 Explained - 007 - Copilot Frontier
Copilot Frontier keeps showing up across M365 admin centres, but it's not well explained and the documentation doesn't make it much easier. In this episode, Ben and Zach dig into what Frontier…
365 Explained - 006 - Teams Queues App
Ever wondered if the Teams Queues App could save you from a full contact centre deployment? Ben and Zach get into Microsoft's Contact Center Lite experience in episode six of 365 Explained. In this…
365 Explained - 005 - Infrastructure as Code
Don’t worry if you don’t know your IaC from your elbow, neither did Ben or Zach when they started recording! Thankfully, Elliott Woodruff, Principal Architect at Synextra, was onboard to help make…
365 Explained - 004 - M365 Copilot
In this episode, Ben and Zach explore what it’s really like to use M365 Copilot in practice. They break down how it compares to Copilot Chat, where it fits into daily workflows, and what you actually…
365 Explained - 003 - Teams Voice Apps
In this episode, Ben and Zach dive into the world of Microsoft Teams Voice Apps: the unsung heroes behind call routing, Auto Attendants, and Call Queues.Whether you're new to Teams Phone or knee-deep…
365 Explained - 002 - Copilot Notebooks
Zach and Ben are back, and this time we’re diving into one of my favourite new Copilot features: Copilot Notebooks. If you’ve been wondering: • What are Copilot Notebooks, really? • How are they…
365 Explained - 001 - The thing with Loop
Welcome to first exciting episode of 365 Explained! In this episode, we dive deep into Microsoft Loop, the innovative new tool designed to enhance collaboration and productivity. Join us as we…
Frequently Asked Questions
365 Explained has published 10 episodes since March 2025, covering topics in Technology.
365 Explained is currently highly active with new episodes monthly. Average episode length is 32m.
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