Accidental Salesforce Admins
Delegate
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Recent Episodes
S1E17 Why "That's Not in Scope" Might Be Killing Your Projects | Ep. 17
Host Robert Sur flips roles in this special episode as guest host Joseph Lewin takes the mic to interview him. Together, they dig into the hidden tension that arises when companies bring in…
S1E16 How Andréa Abita Builds Systems That Actually Help People | Ep. 16
When Andréa Abita first started using Salesforce, it was just a system—a place to receive tickets. But through her journey from member-facing roles to internal operations, she began to see it…
S1E15 Why Data Alone Doesn’t Drive Results (with Paul Pacun, vablet) | Ep. 15
Too many teams still believe the myth: more data equals better decisions. But when your field teams ignore your tools and CRM adoption stays low, it’s time to ask a different question—are we helping…
S1E14 How Do We Make AI Actionable—Not Just Aspirational? W/ Rich Radford : 14
Boardrooms everywhere are buzzing about AI—but few know where to begin. In this episode, host Robert Sur welcomes Rich Radford, VP of Client Solutions at Seanergy.ai and a self-proclaimed “recovering…
S1E13 The Roadmap Isn’t for You—It’s for Them : 13
Ever feel like your roadmap is just a wish list no one reads? Host Robert Sur explores why execution often breaks down, not because of lazy teams or chaotic leadership, but because the operating…
S1E12 Making Change Stick (Even When the System Is a Mess) : 12
In this episode of Accidental Salesforce Admins, host Robert Sur welcomes Ernest Wong, VP at Delegate, to discuss what it really takes to lead change from inside an organization, especially when…
S1E11 You’re Essential. But Are You Strategic? : 11
You look up. It’s midnight. You haven’t eaten. Slack’s clear, backlog’s cleared, and you’ve helped twelve people, but somehow, nothing actually moved forward. In this episode of Accidental Salesforce…
S1E10 The Leadership Blind Spot – Why Tech Fails Without Strategic Ownership : 10
In this episode of Accidental Salesforce Admins, host Robert Sur dives into the common struggle of the "leadership blind spot" and how to overcome it. Rob shares insights on breaking the cycle of…
S1E9 How to Break Free from the ‘Essential but Invisible’ Trap in Your Career - Michael Stevens : 9
In this episode of Accidental Salesforce Admins, host Robert Sur welcomes Michael Stevens, VP of Product Marketing at SmartRecruiters, to discuss the journey from problem-solver to strategic leader.…
S1E8 Getting leadership to actually listen to a perspective from a product leader - Elvis Ha : 8
In this episode of Accidental Salesforce Admins, host Robert Sur welcomes Elvis Ha, VP of Product at Paradox, to discuss strategies for securing leadership support and resources for vital projects.…
S1E7 Warrior for a Cause? Become the Advocate Who Actually Leads Change : 7
In this episode of Accidental Salesforce Admins, host Robert Sur shares how he transitioned from a frustrated Salesforce admin—struggling to get sales reps to enter data—to a strategic leader who…
S1E6 Mastering TEAM RHYTHMS In Salesforce Administration! Transforming From Reactive to Strategic Leader : 6
In this episode of Accidental Salesforce Admins, host Robert Sur dives deep into the concept of rhythms in team management and leadership, focusing on Salesforce administrators who have found…
S1E5 Maximizing CAPABILITIES In Salesforce Administration! Building Sustainable Operating Models : 5
In this episode of Accidental Salesforce Admins, host Robert Sur explores the capabilities lens of the Deep Five framework. He dives into the challenges organizations face when they underestimate the…
S1E4 TECHNOLOGY Lens In Salesforce Administration! Leveraging Your Unique Perspective for Lasting Impact : 4
In this episode of Accidental Salesforce Admins, host Robert Sur dives into the technology lens of the DeepFy framework. He discusses how accidental Salesforce admins can use their unique perspective…
S1E3 The HUMAN Element In Salesforce Administration! The "Humans Lens" For Effective System Management : 3
In this episode of Accidental Salesforce Admins, host Robert Sur dives into the humans lens of the Deep Five framework, explaining how understanding and harnessing the human factors in system…
S1E2 Focus On OUTCOMES, Not Solutions! The Outcomes Lens In Salesforce Admins : 2
In this episode of Accidental Salesforce Admins, host Robert Sur introduces the outcomes lens from the Deep Five framework, highlighting its importance in transforming how accidental Salesforce…
S1E1 The Deep5ive Framework For Salesforce Admins! Aligning Priorities & Driving Success : 1
In this episode of Accidental Salesforce Admins, host Robert Sur introduces the Deep Five framework, a powerful mental model designed to help Salesforce admins and change-makers align priorities,…
Introducing Accidental Salesforce Admin
Meet the go-to problem solvers, the accidental Salesforce admins who make change happen. In this trailer for Accidental Salesforce Admin, host Robert Sur, Co-founder & CEO of Delegate, introduces…
Frequently Asked Questions
Accidental Salesforce Admins has published 18 episodes since January 2025, covering topics in Business, Marketing.
Accidental Salesforce Admins is currently dormant with new episodes weekly. Average episode length is 18m.
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