ACP: The Amazon Connect Podcast
CloudInteract - cloudinteract.io
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About This Podcast
This is The Amazon Connect Podcast - the show that focuses on Amazon Connect and related technologies. Find out more about CloudInteract at cloudinteract.io.
On ACP our experts meet once every 2 weeks to discuss the latest news and deep dive into topics such as CRM integration, AI, Scheduling & Forecasting, Training & Development and lots more.
If you're a contact centre supervisor, a service owner, and IT Admin or an AWS Developer there's something for you here. Increase your knowledge and understanding of Amazon's popular customer service application.
We'd love to answer your Amazon Connect questions on the show so if you have something you'd like our experts to discuss email us at [email protected].
ACP: The Amazon Connect Podcast is created and produced by CloudInteract and is not affiliated in any way with Amazon Connect.
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Recent Episodes
31: AWS re:Invent 2025
Send a textAmazon Connect Feature Updates: re:Invent HighlightsIn this special episode of ACP during re:Invent Week, Tom and Alex dive into the latest announcements and features for Amazon Connect.…
S1E30 Episode 30: Mobile Connect
Send a textIn this episode, Tom and Alex sit down with Ruben Opdenakker, Head of Product at Ideal Systems, to explore the mobile evolution of Amazon Connect — and how it's transforming the way…
29: Proactive Engagement
Send a textJoin Tom and Alex in this episode of ACP as they discuss the latest in outbound campaigns and proactive engagement with Anjan Mukherjee, Head of Product for Amazon Connect. Discover the…
S1E28 28: User Adoption
Send a textIn this episode, Tom and Alex return refreshed and ready to dive into everything Amazon Connect. They provide a detailed update on the latest features and improvements in Amazon Connect…
27: Automation
Send a textJoin Tom and Alex in this episode as they delve into the world of automation in contact centers, focusing on Amazon Connect. They discuss the importance and benefits of automation both…
26: Transformational Change
Send a textJoin us as we kick off the new year with a special episode of ACP featuring two expert guests from Cloud Interact. Eliza Taylor, Change Director, and Nick Seagrave, CTO, share their…
25: Screen Recording
Send a textJoin us as we explore the screen recording feature of Amazon Connect in this deep dive episode. Hosts Tom and Alex discuss its origins, functionalities, and implications for call centers,…
24: AWS re:Invent 2024
Send a textJoin Tom and Alex as they delve into the latest announcements from AWS re:Invent 2024, focusing on Amazon Connect. This episode covers various new features, including collection of…
23: Live in London from the Independent User Group for Amazon Connect
Send a textJoin hosts Tom Morgan and Alex Baker for a special live episode of the Amazon Connect Podcast, recorded at the second independent user group meeting for Amazon Connect in London.This…
22: Emite
Send a textJoin hosts Alex and Tom as they dive into the future of customer experience (CX) with Jonathan from Emite. Discover Emite's innovative platform that integrates data from various sources…
21: Mastering Amazon Connect Billing
Send a textJoin hosts Tom Morgan and Alex Baker on ACP, the Amazon Connect Podcast, for an in-depth exploration of Amazon Connect billing. This episode covers the differences between…
20: Simon Leyland, CEO CloudInteract
Send a textIn this episode of ACP, hosts Tom and Alex welcome Simon Leyland, the CEO and co-founder of CloudInteract. They discuss Simon's career journey from the telecommunications and IT sectors to…
19: Omningage and Rocket CCaaS
Send a textIn this episode of ACP, hosts Tom and Alex are joined by special guest Ajmal Mahmood, Customer Experience Director at Omningage. Ajmal shares his extensive background in the contact center…
18: Learning & Development
Send a textJoin us in the studio as we dive into the realm of Amazon Connect's learning and development. Discussing the dynamic nature of Amazon Connect, we explore how to stay updated with its…
17: Performance monitoring and experience management with Operata
Send a textIn this episode of ACP, hosts Tom and Alex delve into the world of contact center optimization with John Mitchem, co-founder and CTO of Operata. John shares insights on his two-decade…
16: re:Invent is Coming
Send a textJoin Tom and Alex in the studio as they dive into the latest updates and innovations in Amazon Connect, preview AWS re:Invent 2024, and explore the importance of planning for this massive…
15: Quality Monitoring
Send a textDeep Dive into Quality Monitoring with Amazon Connect. Join Alex and Tom as they delve into the latest updates in quality monitoring for contact centers.Discussing Amazon Connect's new…
14: Nopaque
Send a textIn this episode of ACP, we are joined by Phil Smith and Steve Mew from Nopaque. They dive deep into their journey through cloud computing, the inception of Nopaque, and how they're…
13: AI in Amazon Connect
Send a textIn this episode of ACP, Tom and Alex dive deep into the exciting world of AI in Amazon Connect. They discuss how AI is transforming the contact center landscape by empowering agents,…
12: The Independent User Group for Amazon Connect Inaugural Meetup
Send a textIn this episode of the ACP podcast, we broadcast from the inaugural meetup of the Independent User Group for Amazon Connect, held at the London Stadium in the UK. We kick off setting the…
Frequently Asked Questions
ACP: The Amazon Connect Podcast has published 31 episodes since January 2024, covering topics in Business, Technology.
ACP: The Amazon Connect Podcast is currently sporadic with new episodes every 2 weeks. Average episode length is 31m.
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