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Agents of IT is the podcast for IT leaders accelerating the shift to Zero Ticket™ IT. Hosted by Resolve’s Sean Heuer (CEO) and Ari Stowe (COO), each episode explores how enterprises are adopting agentic AI and intelligent automation to eliminate reactive work, deflect tickets, and scale IT operations. From virtual agents to autonomous infrastructure, Sean, Ari, and a roster of extraordinary guests spotlight the tools, strategies, and mindsets driving the next era of IT.
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Recent Episodes
S2E11 Agents of IT: Episode 20 - Chris Ennis at Risepoint: Revolutionizing Operations Through Automation
Fran Fernandez and Zack Austin sit down with Chris Ennis, Senior Technology Solutions Specialist at Risepoint, to discuss what successful automation adoption looks like in a growing organization.…
S2E10 Agents of IT: Episode 19 - Hot Takes - AI Governance & Farewell, Ari
AI adoption is accelerating across the enterprise, but governance is struggling to keep up. In this Hot Takes episode, Ari Stowe is joined by Chief Product Officer Fran Fernandez and Director of…
S2E9 Agents of IT: Episode 18 - Hot Takes - When AI Personalization Gets Too Personal
AI personalization can indeed make work smarter and more intuitive... but only when it feels helpful instead of invasive. In this Hot Takes episode, Ari reacts to recent coverage on…
S2E8 Agents of IT: Episode 17 - Geoff McQueen at Ascendius: Agentic Workflows to Performance Intelligence
This week, Ari meets up with Geoff McQueen, founder and CEO of Ascendius, to review how AI is changing the way businesses operate, as well as how leaders should think about performance in an AI-first…
S2E7 Agents of IT: Episode 16 - Hot Takes - Can AI Fix Broken Work Without Breaking Security?
AI security headlines are getting louder, but are the risks actually new? In this Hot Takes episode, Ari reacts to recent coverage on agentic AI and breaks down what’s really changing, especially…
S2E6 Agents of IT: Episode 15 - Nora Osman at Norvana: From Zero Moments to Hero Moments
Ari Stowe sits down with Nora Osman, founder and CEO of Norvana, to discuss what it really takes to build service experiences people remember for the right reasons. Drawing on 20 years of leading…
S2E5 Agents of IT: Episode 14 - Hot Takes - The Day that Claude Stood Still
Claude went down, the memes flew, and suddenly developers everywhere were being forced to remember how to… write code. In this Hot Takes episode, Ari unpacks what the outage unveiled: AI is becoming…
S2E4 Agents of IT: Episode 13 - Sean and Ari's Hot Takes - Ari's Secret Fortune (500)
Sean is mysteriously absent (global tour? Carmen Sandiego arc? Grain Gang business trip?), so Ian sits down with Ari for a behind-the-scenes look at Ari’s Fortune 500 AI advisement. What starts as…
S2E3 Agents of IT - Episode 12 - Bob Strong at Assurant: Simplify, Streamline, Automate
Sean and Ari sit down with Bob Strong, AVP of Service Operations at Assurant, to talk about what it really looks like to run IT service teams in an AI-first world. Bob shares how automation and…
S2E2 Agents of IT - Episode 11 - Sean and Ari's Hot Takes - What IT Gets Wrong About AI Maturity
In the first Hot Takes of 2026, CCO Sean Hoyer and COO Ari Stowe take on the growing debate around AI hype, maturity, and real-world impact on IT. They hash out why expectations for agentic AI…
S2E1 Agents of IT - Episode 10 - Yaju Suneja at Stefanini Group: Building Automation That Actually Scales
Sean and Ari sit down with Yaju Suneja, Global Head of i-Automation, Customer Strategy and Transformation at Stefanini Group, to unpack what it really takes to make automation stick. Yaju starts by…
S1E9 Agents of IT - Episode 09 - Sean and Ari's Hot Takes - 2025 Retrospective: AI Hype, Agentic Reality, and Where We Go from Here
In this year-end episode, CCO Sean Hoyer and COO Ari Stowe look back on what truly defined 2025 in IT and agentic AI. They unpack the explosion of AI experimentation, the strain it put on IT teams,…
S1E8 Agents of IT - Episode 08 - Sean and Ari’s Hot Takes – Build vs. Buy, AI Guardrails, and the Myth of “Prerequisites”
In this episode, CCO Sean Heuer and COO Ari Stowe take on a favorite enterprise myth: that you need “prerequisites” like perfect data, governance, and cultural readiness before you can adopt agentic…
S1E7 Agents of IT - Episode 07 - Prasad Watve at Vivicta: Where AI Goes from Here
Sean and Ari are back with another customer episode! This week, they sit down with Prasad Watve, Head of NextGen Services at Vivicta (formerly Tietoevry), to gaze into the crystal ball that is the…
S1E6 Agents of IT - Episode 06 - Sean and Ari's Hot Takes - Agent Washing, Guardrails, and Busted AI Projects
In this episode, CEO Sean Heuer and COO Ari Stowe dig into whether today’s so-called “AI agents” are actually agentic… or just glorified chatbots riding the hype. They also tackle broken data…
S1E5 Agents of IT - Episode 05 - Luke Mitchell: An Unexpected Automation Journey
Luke Mitchell is a UK-based IT orchestration expert who’s had a guiding hand on robust automation initiatives at some of the world’s biggest retailers. And he had no idea he’d be in that driver’s…
S1E4 Agents of IT - Episode 04 - Sean and Ari's Hot Takes - AI Agents, ERP, and... Wheat Wars?
In this Hot Takes episode, CEO Sean Heuer and COO Ari Stowe dive into whether agentic AI can really reinvent ERP and IT as we know them. What does this transformation mean for the Zero Ticket™…
S1E3 Agents of IT - Episode 03 - Avro Chatterjee at Altus Group: Technology is Always Lightspeed
In this episode, Sean and Ari sit down with Avro Chatterjee, Altus Group’s Director of SRE and Tools, to discuss the blistering speed at which agentic AI has evolved. What does this technology’s…
S1E2 Agents of IT - Episode 02 - Sean and Ari's Hot Takes - Agentic AI: Hype, Hope, or Hell No?
Welcome to the very first episode of Sean and Ari’s Hot Takes! In this episode, CEO Sean Heuer and COO Ari Stowe take a look at whether agentic AI measures up to the hype and offer their perspectives…
S1E1 Agents of IT - Episode 01 - Pat Calhoun at Espressive - AI in IT: A Combined Operation
Welcome to the very first episode of Agents of IT, the podcast for IT leaders accelerating the shift to Zero Ticket™ IT!For our inaugural episode, Sean Heuer (CEO) and Ari Stowe (COO) sit down with…
Frequently Asked Questions
Agents of IT has published 20 episodes since September 2025, covering topics in Technology.
Agents of IT is currently highly active with new episodes every 2 weeks. Average episode length is 40m.
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