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Strategies for OASYS Agents: The Lock‑In Threat You Can't Ignore
Your enterprise could lose years of AI investment the moment SoundHound upgrades OASYS—if you don't have a portable exit plan.What you'll learnHow to embed an Agent Abstraction Layer that turns OASYS…
OASYS Lock‑In: The Hidden Cost Surge Every AI Buyer Misses
The moment an OASYS agent hits 95 % accuracy, your contract may already be rewriting its own price tag.What you will learnHow SoundHound's "Capability‑Upgrade Clause" turns real‑time performance data…
CRMPosition x Bandsaw.ai: The Agentic CRM Shift
How do you transition your GTM architecture from static SaaS platforms into a high-yield autonomous engine? In this strategic briefing, CRMPosition sits down with Marvin J. Martinez, Founder of…
The OASYS Lock‑In Threat Every CX Leader Overlooks
You'll never see the hidden vendor grip on your CX stack until it's already breaking your roadmap.What you will learnHow OASYS agents silently rewrite your orchestration scripts, forcing you to stay…
Why Speech‑First AI Is Killing Text‑Based Contact Center Agents
If you keep betting on text‑based bots, you’re silently draining your containment rates and compliance safeguards. In this episode you’ll learn: - How OASYS’s speech‑native architecture slashes…
How AI Agents Are Closing Deals in Conversational Commerce 2.0
If your WhatsApp bot is still sending links to your website, you are throwing up to 35% of your revenue in the trash. Welcome to Conversational Commerce 2.0, where the "Redirect Drop-off" is dead,…
Own Your CRM Brain: Private AI, Customer Intent, and the WhatsApp Sovereignty Paradox
In 2026, relying entirely on public clouds for your Customer Relationship Management (CRM) isn't just a risk—it's giving away your competitive advantage. Welcome to the "Sovereignty Paradox." In this…
Navigating HubSpot's Credit Economy with Lean Teams
Is your SMB budget ready for the shift to usage-based AI? In this high-stakes episode of CRMPosition, we tackle the unique challenges that lean CX teams face when deploying HubSpot's powerful AI…
Why Your AI Needs a Boss: Securing WhatsApp Agents with CRM Data Cloud
What happens when your WhatsApp AI agent promises a customer a 90% discount just to be "nice"?In 2026, scaling AI isn't just about the speed of your responses; it's about the safety of your output…
The Future of AI in CRM: Agentic Workflows, Anthropic Claude, and Hyper-Personalization
Is your CRM system just a glorified digital rolodex?The integration of advanced AI in CRM—specifically leveraging Anthropic Claude—is ushering in a completely new era of customer experience (CX). We…
How Anthropic's Constitutional AI is Redefining Customer Trust
Are you ready for the next evolution of Customer Relationship Management? In this episode, we dive deep into how Anthropic’s latest advancements in Constitutional AI are fundamentally transforming AI…
The Death of the Mobile App: Why "Agentic" WhatsApp is the New CRM OS
Stop asking your customers to download your app. They don't want it, and they already have the only app they'll ever need for CRM: WhatsApp.In 2026, "App Fatigue" has reached its peak. In this…
How Agentic AI and Anthropic are Revolutionizing Customer Workflows
Are traditional CRM systems about to become obsolete data repositories? In this episode, we explore the massive disruption hitting the Customer Relationship Management (CRM) sector, driven by…
AEP Generative AI: Ethical Governance & Brand Safety at Scale
The promise of Generative AI within Adobe Experience Platform (AEP) is transformative, offering unparalleled personalization and operational efficiency. Yet, this evolution, particularly with the…
Anthropic’s Claude: The New Enterprise OS Bypassing Your CRM
Your multi-million dollar CRM is no longer the brain of your enterprise; Anthropic is quietly turning it into a passive backend data dump.What you will learn:The Workflow Orchestrator Shift: How…
The Personalization Paradox: AEP & GenAI's Brand Consistency Solution
The promise of hyper-personalization powered by Generative AI is immense, but it presents a critical challenge for modern brands: how do you deliver uniquely tailored customer experiences at scale…
Salesforce Agentforce: The Data Trap Killing Your ROI
Most enterprises approach Salesforce Agentforce like a new tool, not a fundamental operating model shift, guaranteeing failure and wasted investment.In this episode, you will learn:* The Strategic…
Unlock Brand Consistency: Human-AI Creativity with Adobe Experience Platform
Are you battling the brand consistency conundrum while trying to scale creative content faster? In today's dynamic digital landscape, maintaining a cohesive brand identity across every touchpoint is…
S2E14 Salesforce Agentforce: Your Service Console Is Holding Agents Back.
The uncomfortable truth is, your current Service Console is actively holding your human agents back from delivering truly superior CX, stifling their potential and impacting customer loyalty. In an…
Anthropic's MCP: The CRM Data Migration Tax Is Over.
The hidden costs of migrating your enterprise's most critical data to traditional CRM clouds are silently crippling your AI initiatives. In this pivotal episode, we reveal how Anthropic's Model…
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AI CRM Podcast has published 39 episodes since March 2025, covering topics in Technology.
AI CRM Podcast is currently highly active with new episodes weekly. Average episode length is 26m.
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