Publishing Details
About This Podcast
A friendship forged in the chaos of working in hospitality. Joella and Helene take you behind the sacred counter of a cafe and share what it is really like serving coffee and food to humans all day. Customer service is filled with its own unique life and no one really knows what goes on behind a counter. What makes it all that much more fascinating is that one of them is originally from the UK and the other from New Zealand, but they both live in Canada. You would think the cultures, both in hospitably and life, are not that far apart but it is not as interchangeable as it seems.
In this slightly quirky but wholesome podcast you will hear about customers that have the potential to make or break a perfectly great working day, what it is like to live in a country not your own and the banter between two great friends. Occasionally you might get a glimpse into the beauty that is humanity and how a 5 minute interaction can make an entire occupation worth it.
We know how to laugh at ourselves, at each other and most importantly, at other people. We simply want to invite you to have a cuppa with us, and enjoy the conversation.....oh wait, and another thing...
Podcasting 2.0 Features
Explore Statistics
Recent Episodes
S2E44 44. Tutts and Cwasonts
On this week's episode, Helene and Joella explore the role customers can play in creating waste within a business, discussing whether it's something that can be controlled and why the challenges…
S2E43 43. Ciao Bella
On this week’s episode, Joella returns from 10 days in Italy with plenty of stories to share—from unforgettable meals and memorable experiences to observations on hospitality culture abroad.…
S2E42 42. I Just Farted
This week, Helene and Joella are bringing plenty of flavour to the conversation—equal parts exhausted, slightly salty, and ready to unpack the many characters that make up hospitality life. From the…
S2E41 41. She Was Phemominal
On this week’s episode, Helene and Joella share stories from the first concert of the season, question whether “brain food” is really doing its job, and reflect on a week of customer interactions…
S2E40 40. Our One Year-Aversary
On this week’s episode, Helene and Joella celebrate one full year behind the mic. Featuring special clips from listeners sharing what they love about the show, they take a nostalgic look back at…
S2E39 39. Fivehead Not Forehead
On this week’s episode, Helene and Joella prove that even a chaotic start can lead to plenty of laughs—and a strong finish. From power outages and internal flooding to late-night dinners, this…
S2E38 38. Oh No! It's All Going Tits Up
On this week’s episode, Helene and Joella are finally back in the studio together after four weeks apart. Helene shares stories from her recent trip home, including some eye-opening cost comparisons…
S2E37 37. That's A Good Box
On this week’s episode, Helene and Joella explore the idea that saving the pennies really does take care of the pounds — especially in hospitality. They dive into how small, everyday cost-saving…
S2E36 36. Steady Eddie Wedgie
This week, Helene and Joella unpack the history behind the infamous “The customer is always right,” exploring what the phrase was intended to mean—and how it’s been stretched, twisted, and overused…
S2E35 35. How Many Times Can We Say Sherbert?
On this week’s episode, Joella and Helene revisit the psychology of café environments and why these spaces play such an important role in human connection. From there, they dive into the realities of…
S2E34 34. Dust Off The Microphone
Aannnd we're back! On this week's episode Joella and Helene are back from their Christmas and New Year break, stepping into 2026 with motivational resolution content (just kidding they avoid…
S1E33 I Love A Bit Of Bublé
It’s starting to feel a lot like Christmas in this week’s episode. Joella and Helene dive into the similarities and differences of the festive season across the countries they’ve lived in. As a…
S1E32 These Are The Days Of Our Regulars
On this week's episdoe Helene is back from vacation - sun kissed and full of rest and relaxation - while Joella laments on her week while she endured Helene's absence. Remembrance Day also happened,…
S1E31 Heck To The No, That's Where The Cocks Go
In this week’s episode, Joella dives into her theory about how she and Helene manage their team—drawing some hilarious (and surprisingly accurate) parallels to life as schoolteachers. They also chat…
S1E30 Off Menu In Peru-toe Rye-ko
In this week's bite sized episode, Helene and Joella build their fantasy menu in a world where stomachs never get full. Helene attempts to pin down where in the world she will be when this episode…
S1E29 We Might Need A P.O Box Number
On this week’s episode, Joella and Helene share stories from their week that spark the all-too-familiar servers response, “No problem” — even though it definitely is a problem. They dive into the…
S1E28 Yum Tom and Sweaty Betty
This week, Helene and Joella dive into the world of food delivery services — exploring how they shape both businesses and consumers alike. With spooky season in full swing, they also share how…
S1E27 Zebras, Pelicans, Puffins, Toucans and Pegasus
This week’s episode comes to you fresh from a whirlwind week — complete with late-night concerts, border crossings, and a mini holiday adventure for Helene and Joella. The duo swaps stories from…
S1E26 Crusty Old Legs
Laughter kicks this week's episode off, because sometimes pushing record and seeing what comes out is the only way forward. Helene and Joella explore big cafe life vs little cafe life and how leaders…
S1E25 Let's Not Dilly Dally With These Pleasantries
On this week's episode, Helene and Joella explain the difference of new staff vs old staff and how the new is always an adjustment but having old staff come back is a refreshing change of pace. Both…
Frequently Asked Questions
And Another Thing has published 44 episodes since April 2025, covering topics in Comedy.
And Another Thing is currently highly active with new episodes every 2 weeks. Average episode length is 1h 2m.
Similar Podcasts
The Joe Rogan Experience
Joe Rogan
2,707 episodes
Call Her Daddy
Alex Cooper
584 episodes
Morbid
Ash Kelley & Alaina Urquhart
856 episodes
Office Ladies
Audacy & Jenna Fischer and Angela Kinsey
456 episodes
Sofia with an F
Sloot Media
338 episodes
Small Town Murder
James Pietragallo, Jimmie Whisman
712 episodes