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About This Podcast
About the Arum AI Insights podcast
Arum AI Insights from Arum Global is the only credit, collections and recoveries podcast hosted by AI, where our voices might sound a little polished, but the insights are real!
In this series, we’ll bring you bitesize insights and advice on global industry trends, challenges and best practice across credit, collections and recoveries.
If you work in credit, collections and recoveries, or have an interest in financial technology, this podcast is for you!
About Arum Global
We have been global leaders in collections and recoveries for 25+ years.
We provide independent, strategic advice combined with pragmatic, results-driven delivery, helping organisations transform technology, operations, and customer outcomes.
We work with leading brands across financial services (banking, lending, debt purchase), utilities, telecommunications and the public sector.
Our unique vantage point at the centre of the industry coupled with Arum’s team of practitioner experts means we are unlike any other consultancy – we don’t just report – we deliver!
We’re also proud to run the world’s only independent technology accreditation programme for credit, collections, and recoveries technology, helping organisations navigate the technology landscape with confidence.
Our knowledge of the debt industry is unrivalled.
Find out more at arum-global.com
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Recent Episodes
S2E10 Season finale: What we’ve learned and what’s next for collections
In this finale episode, we reflect on the journey so far and look ahead to what’s next for the collections and recoveries industry. Across the series, we’ve explored how AI, regulation, and…
S2E9 Avoiding mistakes that derail collections system implementations
In this episode, we explore the seven most common mistakes organisations make during collections system implementations, and how to avoid them. Drawing on insights from over 500 global…
S2E8 Preparing for the FCA’s 2025 Product Sales Data regulation
In this episode, we examine the Financial Conduct Authority’s upcoming Product Sales Data (PSD) regulation, which will take effect in Q3 2025. PSD represents a major shift in regulatory expectations,…
S2E7 Using AI to transform collections system delivery
In this episode, we explore how Artificial Intelligence (AI) and Large Language Models (LLMs) are transforming the way organisations deliver collections and recoveries system implementations,…
S2E6 Better governance, better outcomes
In this episode, we explore how organisations can strengthen governance and oversight to improve outcomes for all consumers, especially those in vulnerable circumstances. Reflecting on findings from…
S2E5 Arum Approved vendor spotlight - Flexys
In this episode, we speak to one of our Arum Approved vendors – Flexys, a UK-based provider of cloud-native collections technology. Their mission is to help creditors collect more, faster, focusing…
S2E4 Managing the risks of an unsupported collections system
In today's rapidly evolving financial landscape, it's imperative that your debt collection software is not only efficient, but also adaptable and prepared for future challenges.However, what do you…
S2E3 How to ensure successful collections system demo days
When procuring a new debt collection platform, the demonstration days are pivotal events that can shape the direction of your decision-making process. By the time you reach this stage, you’ll already…
S2E2 Upgrade existing vs. implement a new collections system
When evaluating technology strategies for collections and recoveries systems, organisations often find themselves at a crossroads: should they upgrade their incumbent collections system or implement…
S2E1 Buy vs. build for debt collection platforms
In today’s economic and regulatory environment, transforming collections capability is high on organisations' strategic imperatives. It can no longer be the poor relation to acquisition or customer…
S1E10 Podcasters' Perspectives and Predictions
In this special end of season episode, Steve has a cross industry discussion with three podcasters – a financial wellbeing mentor, a CEO in the third sector and the founder of a debt technology…
S1 Debt Podcasters and their Industry Forecast
In our upcoming end of season finale, Steve Coppard meets with three money and debt experts who also have their own podcasts.In this snippet, they share their predictions for the debt industry's…
S1E9 NHS England and Unhealthy Debt
Steve Coppard meets with Katherine Francis-Browne, the Income Delivery Lead at NHS England. As the NHS is free at the point of use, debt is not the first thing that comes to mind, however any…
S1E8 Deven Ghelani and Who Benefits?
In this episode, Steve Coppard speaks to Deven Ghelani from Policy in Practice, a social policy, software and analytics company supporting businesses and local authorities to better analyse the…
S1E7 Registry Trust and the Data Dilemma
For our latest episode, Steve visits Lex Jones and Chris Dick at the Registry Trust. The Registry Trust was established to maintain the official statutory, register of judgements, orders and fines…
S1E6 Mark Francis and Debt Collection in New Zealand
For this episode, Steve speaks with Mark Francis from DebtManagers in New Zealand. Mark is one of the leading voices in the debt conversation in New Zealand, pressing for better treatment of those in…
S1E5 Jamie Waller and the Evolution of Enforcement
In this episode Steve meets with Jamie Waller, founder of JBW Group and the Enterprise Network at the Prince's Trust. Jamie’s the author of Unsexy Business and at a time of recording, he was in the…
S1E4 Rooted Finance and a Deep Dive into Diversity
In our fourth episode, Steve meets with Muna Yassin MBE from Rooted Finance, a specialist money and debt advice charity.Muna shares some interesting statistics and highlights the severity of the…
S1E3 Johnson Tiles and B2B Debt Challenges
Steve Coppard meets with Andrew Hignett, credit control manager at Johnson Tiles, in the Potteries’ heartland of Stoke-on-Trent. Established in 1901, Johnson Tiles is the UK's only large-scale…
S1E2 Illegal Money Lending and stopping Loan Sharks
In this episode, Steve meets with Cath Wohlers from the Illegal Money Lending Team to talk about the nation’s efforts to Stop Loan Sharks.Coincidently in the week just before Mantas Daujotas is…
Frequently Asked Questions
Arum AI Insights has published 22 episodes since June 2023, covering topics in Business, Management.
Arum AI Insights is currently sporadic with new episodes monthly. Average episode length is 21m.
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