Assistance Stories

Assistance Stories

Association of Assistance Professionals

Episodes 62
Avg. Duration 34m
Activity Highly Active
Since Dec 2021
Latest Episode May 2026

Outreach Signals

Features Guests

Publishing Details

Schedule
Every 2 Weeks
Format
Episodic
Consistency
27%
Hosting
anchor.fm

Contact & Outreach

About This Podcast

Assistance Stories is a podcast on a mission to raise the profile of the assistance industry, The industry is often described as insurance's "Hidden Treasure". We want to change that, and shine a light on the people who make it work. At Lexxika, we've been providing services to the assistance industry for years and we constantly meet great people doing amazing things, to help people all over the world, saving lives, and solving problems for people, in their times of need. Assistance Stories is here to celebrate and thank all of you, and bring your work to the world.

Social Media

Explore Statistics

Recent Episodes

S7E8 S7:E8 - Sabine Radun - Valora International Assistance

May 06, 2026 29m

In this episode of Assistance Stories, we explore one of the most practical innovations transforming the assistance industry: cashless payments through virtual credit cards.James and Elliot are…

S7E7 S7:E7 - THIS - Sarah Watson

Apr 24, 2026 36m

In this episode of Assistance Stories, James and Elliot are joined by Sarah Watson, co-founder of the Travel & Health Insurance Series (THIS), to explore the biggest trends shaping insurtech and…

S7:E6 - Healix - Daniel Poole

Apr 16, 2026 36m

In this episode of Assistance Stories, Tom and Elliot are joined by Daniel Poole, Director of Product at Healix, to explore how technology, geopolitics, and changing traveller behaviour are reshaping…

S7:E5 - Lab3502 - Søren Bøgen Andersen

Apr 08, 2026 41m

In this episode of Assistant Stories, hosts Tom Bool and Elliot are joined in person by Søren Bøgen Andersen, Co-Founder and CEO of Lab 6502, to explore how AI is reshaping claims in the travel…

S7E4 S7:E4 - APRIL & Novo.ai - Romain Di Meglio & Julien Condamines

Mar 24, 2026 42m

In this episode of Assistance Stories, Tom and Elliot are joined by Romain Di Meglio (APRIL International) and Julien Condamine (Novo.ai) to explore what AI in insurance actually looks like in…

S7E3 S7:E3 - Amy Brown - Authenticx

Mar 10, 2026 37m

This week James and Elliot are joined by Amy Brown, Founder of Authenticx.We hear all about Amy's background in assistance and her journey, as a "non-techie", creating an AI company. Authenticx was…

S7E2 S7:E2 - Daniel Green from Faye

Mar 03, 2026 39m

In this episode of Assistant Stories, Tom and Elliot sit down with Daniel Green, CTO of Faye, one of the most successful travel insurance InsurTechs in the market. Daniel shares how Faye is…

S7:E1 - Season Intro with Elliot Draga!

Feb 24, 2026 25m

We kick off season 7 with a familiar guest from the last... Elliot Draga!In this episode, we discuss our plans for the upcoming season, which have a slight variation compared to last year's. This…

S6:E10 - Anne Rodenburg - USMX AirLink

Dec 16, 2025 46m

In this episode, James and Tom are joined by Anne Rodenburg from USMX AirLink for an in-depth conversation about her remarkable journey in the assistance and air ambulance sectors. Anne shares how…

S6:E9 - Elliot Draga - Nordic Insurance Software

Dec 02, 2025 40m

This week, James and Tom are joined by someone who wears two major hats in the travel & health insurance world - and somehow manages to make it look easy…Elliot Draga,👉 Chief Commercial Officer…

S6:E8 - Felix Klingborg - Travel Support Europe

Nov 25, 2025 31m

James and Tom are joined for a lively chat with Felix Klingborg from Travel Support Europe, who has been on a mission to turn customer service upside down - in a good way! Felix tells us all about…

S6:E7 - Jennifer Milton - Compass Point Assist

Nov 18, 2025 40m

This week James and Tom chat to Jennifer Milton of Compass Point Assist! Jennifer is an American, living in Bavaria (Germany) and hasn't long founded Compass Point Assist. We hear about the journey…

S6:E6 - Tom Hienckes - European Air Ambulance

Nov 11, 2025 38m

A fun episode where Tom and James speak to Tom Hienckes from European Air Ambulance...surprisingly all about the world of air ambulance!We learn about the company's history and composition, as well…

S6:E5 - Emerson De Luca - FIAT-IFTA

Nov 04, 2025 45m

This week Tom and James talk to Emerson De Luca in his role as Executive Secretary of FIAT-IFTA.Most of the industry knows Emerson from his role at Albin International, but this time he joins the…

S6:E4 - Kristin Toth - On Call International

Oct 29, 2025 36m

Kristin Toth of On Call International joins Tom and James for a thoughtful conversation on the realities of the global assistance world - from resilience under pressure to the power of a truly…

S6:E3 - Serge Avice du Buisson, Falck Global Assistance

Oct 23, 2025 40m

An insightful conversation with Serge from Falck Global Assistance in the US about the evolving world of assistance. We explore where the industry is headed, diving into Serge’s forward-thinking…

S6E2 S6:E2 - Annick Breton, Alliance International Medical Services

Oct 14, 2025 36m

We talk to Annick, from AIMS. We learn all about the company's diverse services and Annick's background and history in the industry. We also learn all about AIMS's ongoing and impressive commitment…

S6:E1 - Louise Heywood, IAG

Oct 07, 2025 38m

A very fun chat with a guest many of our listeners will already know. Louise Heywood shares everything you could want to know about the International Assistance Group. We talk about the upcoming…

S5E10 S5:E10 - Les Davis, Gouda International

May 30, 2025 30m

We chat to Les Davis, the former Brit ex-pat, working for Gouda International in Utrecht. A slightly roaming and very enjoyable conversation about the company, Les's story and the Netherlands... as…

S5E9 S5:E9 - Tom Uddenberg, Airmedic

May 12, 2025 42m

Tom Uddenberg joins us to talk about AirMedic, the Quebec based air ambulance company. We hear about his move to the industry from aviation, as well as the company's story and growth.

Frequently Asked Questions

How many episodes does Assistance Stories have?

Assistance Stories has published 62 episodes since December 2021, covering topics in Business, Careers.

Is Assistance Stories still active?

Assistance Stories is currently highly active with new episodes every 2 weeks. Average episode length is 34m.

How do I contact Assistance Stories for sponsorship or guest appearances?

Sign up on Grep.FM to access contact details for Assistance Stories, including email and social media links.

Similar Podcasts