Bad Services Podcast
The School of Good Services
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About This Podcast
15 billion hours are wasted on ‘life admin’ every year
That’s roughly an hour per day, or just over a month per year spent paying bills, requesting refunds, making complaints, resetting lost passwords and a plethora of activities involved in ‘life admin’.
Why, despite advances in technology, does fulfilling our basic needs still dominate so much of our time? The answer is simple, but the solution isn't.
From the author of the bestselling book Good Services, the Bad Services podcast untangles why, despite our best efforts, organisations struggle to deliver services that work.
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Recent Episodes
S1E6 006. Starting points in service design
Now you’ve spotted a bad service, and you’ve thought about who your users are, how about what they need in relation to where they’re at when they are using it?In this episode we talk about ‘context…
S1E4 005. Context of Use
Now you’ve spotted a bad service, and you’ve thought about who your users are, how about what they need in relation to where they’re at when they are using it?In this episode we talk about ‘context…
S1E4 004. How to spot a Bad Service
We’ve talked what makes a bad service, but how do you spot a bad one? In this episode we cover some of our go to data points of where to find indications your service might not be delivering what you…
S1E3 003. What makes a Bad Service?
What makes a Bad Service is the third episode from the Bad Services podcast delving into our takes on what makes a service bad.
S1E2 002. Good vs. Bad
Good versus bad is the second episode from the Bad Services podcast delving into why Lou Downe wrote a follow up book.
S1E1 001. Introducing Bad Services
15 billion hours are wasted on ‘life admin’ every year That’s roughly an hour per day, or just over a month per year spent paying bills, requesting refunds, making complaints, resetting lost…
Frequently Asked Questions
Bad Services Podcast has published 6 episodes since April 2026, covering topics in Business, Technology.
Bad Services Podcast is currently highly active with new episodes every 2 weeks.
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