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The Future of Docs Is More Human Than You Think with Fabrizio Ferri-Benedetti
In this episode of Behind the Docs, Patrick Bosek sits down with Fabrizio Ferri-Benedetti to explore what AI actually means for the future of technical communication — beyond the hype.Fabri shares…
BtD at ConVEx'26!
This episode of Behind the Docs is coming straight from the conference floor at ConVEx 2025 in Pittsburgh — a collection of candid conversations with the people who make this community what it…
Special Episode! Who controls your content? AI and content governance - Sarah O'Keefe of Scriptorium
In this special replay from Scriptorium's Content Operations podcast, Sarah O'Keefe sits down with our very own Patrick Bosek to tackle one of the thorniest problems in AI-powered content work:…
What Great Documentation Actually Means in Cybersecurity - Jeff Cross at Arctic Wolf
Jeff Cross didn't plan to become a technical writer. He started a computer science degree, dropped out, spent a year trying to make it as a fiction writer, went back for a philosophy degree,…
Designing Documentation for Agents, Not Just Users - Dachary Carey of MongoDB and Agent-Friendly Docs Expert
In this episode of Behind the Docs, Ren sits down with Dachary Carey of MongoDB to explore a rapidly emerging challenge: AI agents can’t reliably read your documentation and most teams don’t realize…
Docs as Systems with Manny Silva of Skyflow and Doc Detective
In this episode of Behind the Docs, Patrick sits down with Manny Silva, Head of Documentation at Skyflow, to explore what happens when technical writing evolves into full-scale content systems.From…
AI Isn't the Main Character with Sara Feldman of the Consortium for Service Innovation
In this episode of Behind the Docs, Ren welcomes back Sara Feldman, Director of Member Engagement at the Consortium for Service Innovation and longtime advocate for knowledge-driven customer…
Clarity is the Hill with Melanie Denise Davis of Dragonfly Diva Docs
In this episode of Behind the Docs, Ren sits down with Melanie Denise Davis — journalist-turned-technical-communication leader, AI Wrangler, and founder of Dragonfly Diva Docs.Melanie’s career spans…
Technical Writers Should Be Rebranded to Knowledge Engineers with Dave Koelmeyer of IDEXX
In this episode of Behind the Docs, Patrick Bosek interviews Dave Koelmeyer, the Content Operations Manager at IDEXX. Dave shares his unexpected journey from IT support to becoming a professional…
The Philosophy of Structured Content with Jarod Sickler of Heretto
In this special episode of Behind the Docs, Ren sits down with Heretto’s own Jarod Sickler — philosopher-turned-structured-content expert, and one of the most genuinely thoughtful voices in the…
From Accidentally Structured to Intentionally Scalable with Sandie Markle of Blueberri
In this episode of Behind the Docs, we sit down with Sandie Markle, content engineer and CEO of Blueberri, whose journey through food tech, structured content, and accidental content engineering is…
From Chili's Training Docs to Enterprise DITA Migration with Laura Minaie of Heretto
In this episode, we welcome Laura Minaie to Behind the Docs!Laura recently joined our team and brings a fascinating journey from editing training documents at Chili's to becoming a content strategist…
Building Customer Education Programs with Karissa Van Baulen of Pallon
Episode OverviewJoin host Patrick Bosek in conversation with Karissa Van Baulen, a customer education professional with over a decade of experience in technical communication and knowledge…
BtD at LavaCon, The Content Strategy Conference - Pt. 2
The conversations keep rolling at LavaCon! In this episode, we’re talking to four guests who each bring a totally different perspective on content, tech, and the future of our field.Sandie Markle,…
BtD at LavaCon The Content Strategy Conference - Pt. 1
We took Behind the Docs on the road to LavaCon 2025 in Atlanta!Host Ren Taylor chats with some of the brightest minds in tech comm and content strategy — including Hannah Kirk, Noz Urbina, Kat…
The 5 Whys with Randee Napp of ECHO Inc.
In this episode of Behind the Docs, Ren reconnects with Randee Knapp, Tech Pubs Manager at ECHO Inc.—one of the very first people she met in the TechComm community.Randee shares her journey from an…
The Power of Style Guides with Kimberly Voltaire of Simpli.fi
In this episode of Behind the Docs, Ren reconnects with Kimberly Voltaire, Technical Editor at Simpli.fi, after first meeting through a Help Site Assessment. Kimberly shares her journey from aspiring…
Unapologetically Authentic with Kat Reierson of DocuSign
Kat Reierson, Senior Technical Writer at DocuSign, joins Behind the Docs to share how a single Google search set her on a path to a fulfilling career in technical documentation. Kat opens up…
Creating Content with Purpose with Kaitlyn Snook of ACSTechnologies
In this episode, Ren Taylor sits down with Kaitlyn Snook, Technical Communicator at ACS Technologies, to talk about her journey into technical writing—from studying computer science to discovering…
Leveraging DITA for Learning Content - Matt Knight of Chartered Insurance Institute
In this episode of Behind the Docs, Patrick sits down with Matt Knight, Publishing Systems Manager at the Chartered Insurance Institute, to explore how more than three decades in publishing,…
Frequently Asked Questions
Behind the Docs has published 21 episodes since September 2025, covering topics in Business, Education.
Behind the Docs is currently moderate with new episodes weekly. Average episode length is 37m.
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