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Cavell provides strategic advice to organisations enabling the Intelligent Workplace. We deliver independent research, actionable analysis and strategic advisory services to communications providers, technology vendors and investors who are shaping the future of business communications.
Cavell Cloud Conversations will bring you bitesize podcasts with some of the world's leading technology brands and most interesting speakers. Learn about the latest innovations, trends and emerging technology across areas such as IoT, networking, communications, and collaboration. Each episode is hosted by a member of the Cavell Analyst Team who will be joined by a special guest from the technology industry to discuss a particular trend or topic.
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Recent Episodes
S7E20 Cavell Summit APAC Preview: Trends, Insights and Networking in Sydney
Send a textSee our faces! Watch this episode on YouTube.In this episode of Cavell Cloud Conversations, Patrick Watson is joined by Trent Webby to preview the upcoming Cavell Summit APAC in Sydney and…
S7E19 From Meetings to Mission-Critical: How Zoom Is Redefining Telephony, AI, and CX
Send a textSee our faces! Watch this episode on YouTube.In this special episode of Cavell Cloud Conversations, Patrick Watson is joined by Rui Ferraz and Richard Massey from Zoom to unpack the…
S7E18 The Stakes Are High: How European AI Regulation Is Reshaping Customer Service
Send a textSee our faces! Watch this episode on YouTube.In this episode of Cavell Cloud Conversations, Finbarr Begley and Patrick Watson examine the rise of consumer-focused legislation across Europe…
S7E17 Data Gravity and the Convergence of UCaaS & CCaaS
Send a textSee our faces! Watch this episode on YouTube.In this episode of Cavell Cloud Conversations, Finbarr Begley and Patrick Watson explore the growing importance of data gravity and what it…
S7E16 Christmas Bonanza Episode! 2025 in Review and Top Predictions for 2026
Send a textSee our faces! Watch this episode on YouTube.In this episode of Cavell Cloud Conversations, Finbarr Begley and Patrick Watson take stock of how cloud communications evolved in 2025,…
S7E15 Telephony Evolution, Voice in CX & Smarter Enablement - Cavell Enable 2025 Post-Event Round-Up
Send a textSee our faces! Watch this episode on YouTube.In this episode of Cavell Cloud Conversations, Finbarr Begley and Patrick Watson break down the biggest insights from Cavell Enable which is…
S7E14 Collaboration or Surveillance? The New Reality of Communication Platforms
Send a textSee our faces! Watch this episode on YouTube.In this episode of the Cavell Cloud Conversations, we explore how modern communication platforms have evolved into powerful hubs for both…
S7E13 Cavell Enable 2025 Preview - Join Us In London
Send a textSee our faces! Watch this episode on YouTube.In this special episode of Cavell Cloud Conversations, hosts Patrick Watson and Finbarr Begley dive into what’s ahead for Cavell Enable in…
S7E12 Cavell Summit NA – What You Need to Know
Send a textSee our faces! Watch this episode on YouTube.In this episode, Patrick Watson and Finbarr Begley look back at the Cavell Summit North America. They talk about how AI is changing the cloud…
S7E11 Cloud Comms Market Penetration Quiz
Send a textIn a podcast twist, Patrick steps into the host’s seat and puts Finbarr on the spot with a quiz on cloud penetration rates across global communications markets. With Cavell’s deep…
S7E10 AI, Emotions & Customer Service: Where Personalization Meets Privacy
Send a textIn this episode, Finbarr and Patrick dive into the evolving world of voice AI, emotional profiling, and hyper-personalized customer journeys. They debate whether real-time emotional…
S7E9 Why UCaaS Must Move Beyond Phone Numbers
Send a textJoin Patrick and Finbarr as they tackle a great question of modern work communications. In an environment where collaboration platforms blaze ahead without the need for a phone number, is…
S7E8 The Future of Contact Centres: AI, Automation, and Emerging Markets
Send a textJoin Finbarr Begley, Senior Analyst at Cavell, and Patrick Watson, Director of Research, as they dive into the latest trends and insights from Cavell's CCaaS Market Evolution Report.…
S7E7 How does International Market Turmoil Impact Cloud Communications?
Send a textFinbarr and Patrick discuss some of the global, political and economic turmoil and how that impacts communication markets globally. Many of these key trends are covered in Cavell's latest…
S7E6 Is Voice dead? Think again…
Send a textIn this episode, Patrick is joined by Lee Hamilton, Head of Product Marketing at Dstny, to talk about voice communication. As personal and business communication preferences evolve, new…
S7E5 "You are thinking about telecoms AI all wrong"
Send a textIn this episode, Senior Analyst, Finbarr sits down with Dag Peak, Chief Products and Technology Officer at Alianza, to explore the transformative potential of AI in the telecommunications…
S7E4 Navigating the Future of Contact Centres with Teams and AI
Send a textIn this episode, Finbarr sat down with Oliver Lifely, Head of Sales for UK, Benelux, and Nordics at Luware, to explore the evolving landscape of contact centres. They delve into the…
S7E3 Breaking Out of the Box: 8x8's Journey to Transform Customer Experience
Send a textJoin Finbarr, Senior Analyst at Cavell, as he sits down with Jamie Stan, Managing Director of EMEA at 8x8, for an insightful discussion on the latest trends in cloud communications and…
S7E2 Unlocking APAC’s Potential at Cavell Summit Asia-Pacific 2025
Send a textIn this episode, Trent (Head of Asia-Pacific), and Patrick (Director of Research) look ahead to Cavell's inaugural APAC summit which is taking place at the end of February. The event will…
S7E1 Cavell's 2025 Predictions for UC & CX
Send a textJoin Cavell Analysts, Finbarr and Patrick as they talk through their top predictions for the year in the UC and CX spaces. Unlike every other prediction list you've seen so far, they don't…
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Cavell Cloud Conversations has published 76 episodes since October 2020, covering topics in Technology.
Cavell Cloud Conversations is currently highly active with new episodes monthly. Average episode length is 20m.
