CX Passport
Rick Denton
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About This Podcast
👉Love customer experience and love travel? You’ve found the right podcast, a show about creating great customer experience, with a dash of travel talk. 🎤Each episode, we’ll talk with our guests about customer experience, travel, and just like the best journeys, explore new directions we never anticipated. Listen here or watch on YouTube youtube.com/@cxpassport 🗺️CX Passport is a podcast that purposely seeks out global Customer Experience voices to hear what's working well in CX, what are their challenges and to hear their Customer Experience stories. In addition, there's always a dash (or more!) of travel talk in each episode.🧳Hosted by Rick Denton, CX Passport will bring Customer Experience and industry leaders to get their best customer experience insights, stories and hear their tales from the road...whether it’s the one less traveled or the one on everyone’s summer trip list.
If you like CX Passport, I have 3 quick requests:
✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport
✅Join other “CX travelers” with the weekly CX Passport newsletter www.ex4cx.com/signup
✅Bring CX Passport Live to your event www.cxpassportlive.com
I'm Rick Denton and I believe the best meals are served outside and require a passport
Music: Funk In The Trunk by Shane Ivers
CX Passport is a podcast for customer experience professionals that focuses on the stories, strategies, and solutions needed to create and deliver meaningful customer experiences. It features guests from the world of CX, including executives, consultants, and authors, who discuss their own experiences, tips, and insights. The podcast is designed to help CX professionals learn from each other, stay on top of the latest trends, and develop their own strategies for success.
📖 Our book is here! Get your copy of The Loud Quiet – Love, Laughter and Life in the Empty Nest, here: https://amzn.to/4sC0EV7
© EX4CX LLC. All rights reserved.
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Recent Episodes
S5E261 The One With Curious to Committed - Alyssa Nolte E261
What's on your mind? Let CX Passport know...Your buyer isn't thinking about you nearly as much as you think they are.Alyssa Nolte built her career on consumer psychology and buyer behavior…
S5E260 The One With Connective Core Communication - Melissa Bardsley E260
What's on your mind? Let CX Passport know...What does your team actually mean when they say "world class"? Melissa Bardsley has spent her career across banking, manufacturing, and SaaS ... and she…
S5E259 The One Where the Brain Doesn't Lie - Dr. Laura Beavin-Yates E259
What's on your mind? Let CX Passport know...What your customers feel in the moment and what they tell you later are two different things. Dr. Laura Beavin-Yates has spent years measuring the gap ...…
S5E258 The One With Fun As A CX Strategy - Claire Bristowe E258
What's on your mind? Let CX Passport know...What happens when a pensions company decides to fight regulatory complexity with game shows, cartoons, and podcasts? Claire Bristowe made it work ... and…
S5E257 The One Where Everyone Should Have A Podcast - Greg Wasserman E257
What's on your mind? Let CX Passport know...Greg Wasserman has spent his career in media and relationships ... not in CX. But listen to how he talks about community, humanization, and audience…
S5E256 The One With the CFO Who Thinks Like a Customer - Mohamed Isa E256
What's on your mind? Let CX Passport know...Mohamed Isa has been the CFO. He’s built businesses. He’s written 20 books. And yet his most powerful lesson is simple… stop chasing numbers and start…
The one with the war in Ukraine and CX - Anastasia Vladychynska - Greatest Hits E255
What's on your mind? Let CX Passport know...Why would customer experience matter during a war?This week’s CX Passport is a Greatest Hits episode from earlier in the show’s history.A scheduled guest…
S5E254 The One With CX Gold From Startup Hay – Lisa Guzman E254
What's on your mind? Let CX Passport know...What does it really take to build customer experience when there is no real system, no polished playbook, and no office hallway to lean on? In this episode…
S5E253 The One With Leading Neurodivergence CX – Stine Marsal E253
What's on your mind? Let CX Passport know...In this week’s CX Passport, The One With Leading Neurodivergence CX – Stine Marsal E253, Stine challenges how we think about customer experience results.…
S5E252 The One With the American Medical Association CX – Gloria Gupta E252
What's on your mind? Let CX Passport know...Gloria Gupta leads CX transformation at the American Medical Association.Not a small lift. Not a short-term initiative.A 200-year-old institution.450…
S5E251 The One With the Answers in the Field – April Sabral E251
What's on your mind? Let CX Passport know...Technology is loud. Agentic AI. Automation. Platforms. Dashboards.Meanwhile, the person who greets the customer at the door still determines whether that…
S5E250 The One With Designing The Ending - Joe Macleod E250
What's on your mind? Let CX Passport know...CX to sin. Peak-end to forgiveness. Episode 250 won’t be what you’re used to.This milestone episode examines how experiences actually end, and why…
S5E249 The One Where She Works Past the Metrics – Frances Chapireau E249
What's on your mind? Let CX Passport know...Metrics are useful. Until they become the destination instead of the signal.In this episode, Frances Chapireau joins CX Passport to talk about what happens…
S5E248 The One With B2B CX – Kári Thor Runarsson E248
What's on your mind? Let CX Passport know...B2B customer experience is often treated like B2C with bigger contracts and longer sales cycles. That shortcut causes real problems. In this episode, Rick…
S5E247 The One With Simpler CX - Luis Carrillo E247
What's on your mind? Let CX Passport know...Customer experience doesn’t need to be complicated to work.In this CX Open To Work episode, Luis Carrillo shares why simpler CX creates immediate…
S5E246 The One With the Slow CX – Sarah Kinard E246
What's on your mind? Let CX Passport know...What if customer experience isn’t fast, frictionless, or flashy…but deliberate, long-term, and built over years? Sarah Kinard talks about why CX in…
S4E245 2025 1st Class Lounge Holiday Special part 2 – E245
What's on your mind? Let CX Passport know...Welcome to part 2 of the annual CX Passport First Class Lounge Holiday Special. As the year wraps up and I look ahead with excitement to 2026, I’m sharing…
S4E244 2025 1st Class Lounge Holiday Special part 1 – E244
What's on your mind? Let CX Passport know...Welcome to part 1 of the annual CX Passport holiday tradition… the 1st Class Lounge Holiday Special. I take a little break during the holidays, and while I…
S4E243 The one with the DAF CX – Dr. Liz Okuma E243
What's on your mind? Let CX Passport know...When you think “endowment foundation,” customer experience probably isn’t the first thing that comes to mind. Yet Dr. Liz Okuma, Director of Client…
S4E242 The One With AI Product Design – Jon Deragon E242
What's on your mind? Let CX Passport know...Jon Deragon brings a global lens to AI product design as the Head of Design at FPT, the sponsor for today’s episode. Thank you FPT for collaborating with…
Frequently Asked Questions
CX Passport has published 261 episodes since March 2021, covering topics in Business, Careers.
CX Passport is currently active with new episodes weekly. Average episode length is 32m.
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