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Recent Episodes
S2E7 Used Vehicle Investment Management for Today's Market
The market isn’t just changing, it’s shifting fast enough to challenge even the most experienced dealers. So how do you make confident decisions when the landscape keeps moving? In this episode of…
S2E6 Demystifying Warranties: Audits, Chargebacks and Compliance
Warranty repairs are a key part of running a successful dealership, but they can be complex, and all the different coverages can be confusing. In this episode of Dealer Driven, hosts Camron Wilson…
S2E5 Q1 2026 Auto Industry Insights: Trends, Risks & What’s Ahead
In this episode of Dealer Driven, Camron Wilson and Michael Hayes sit down with Patrick Manzi, Chief Economist at the National Automobile Dealers Association (NADA), to break down what really…
S2E4 Financial Literacy in the Showroom: Building Trust with Every Deal
Financial literacy is at the core of every vehicle purchase, but it is often overlooked in the buying process. From understanding loan terms to making confident financial decisions, customers depend…
S2E3 Owning Your Data: Protecting Dealer Independence in the Digital Age
Dealerships are generating more data than ever before, but ownership and control are not always the same thing. As digital retailing accelerates and technology vendors multiply, protecting dealer…
S2E2 Rob Cochran’s 2026 Vision for Dealers & NADA
In this live edition of Dealer Driven from NADA Show 2026, Chairman Rob Cochran joins hosts Camron Wilson and Michael Hayes for an in-depth conversation on where the industry stands and where it's…
S2E1 NADA Quarterly Economic Report—Q4 & 2025 Review and 2026 Preview
After a year shaped by shifting incentives, volatile policy signals, and stubborn affordability challenges, the auto industry closed 2025 with more questions than answers. As dealers look ahead to…
S1E18 What If NADA Wasn’t There? A Holiday Lesson in Advocacy
2025 was a pivotal year for dealers in Washington. From securing permanent tax relief to stopping California's gas car ban, the NADA legislative team was in the thick of it all.In this episode of…
S1E17 Turning Service Into a Competitive Advantage with Smart Technology
The service lane isn’t just where repairs happen, it’s where loyalty is built.In this episode, Kim Saylor, Senior Director of Fixed Ops Marketing at CDK Global, joins hosts Camron Wilson and Michael…
S1E16 Using AI in the Dealership
Artificial intelligence continues to generate attention across industries but for dealers, it’s already creating real results.In this episode, hosts Camron Wilson and Michael Hayes speak with Andy…
S1E15 Attract. Reward. Retain.: Lessons from NADA’s Workforce Study
Attracting and retaining skilled employees continues to be one of the biggest challenges for dealerships across the country. The latest NADA Dealership Workforce Study sheds light on what’s working,…
S1E14 NADA Quarterly Economic Report: Q3 Review & Q4 Preview
Inventory shifted in unexpected ways last quarter, challenging assumptions and reshaping dealer strategies. The auto market isn’t standing still and neither should your approach heading into Q4.In…
S1E13 Inside NADA Show 2026: Education, Innovation & What’s New
The NADA Show has always been where dealers go to sharpen their edge—and in 2026, the education lineup is bigger and more focused than ever.In this episode, hosts Camron Wilson and Michael Hayes are…
S1E12 Year-End Financial Strategies for Dealers
It’s tempting to wait until Q4 to start tackling your dealership’s financial cleanup—but by then, you’re already behind.In this episode, hosts Camron Wilson and Michael Hayes sit down with Heather…
S1E11 The Critical Balance Between Compliance and Profitability in the Finance And Insurance (F&I) Office
The Finance & Insurance (F&I) office plays a pivotal role in dealership profitability — but with increased legal scrutiny and evolving customer expectations, success now hinges on building…
S1E10 Data on Your Terms: Secure, Controlled & Clean Data = More Sales
Security isn't just about protection, it’s about control. And for dealerships, that control over data is quickly becoming non-negotiable.In this episode, Michelle Phelps, Senior Director of Customer…
S1E9 NADA Quarterly Economic Report: Q2 Review & Q3 Preview
High prices, tightening incentives, and global uncertainty—Q2 was anything but predictable for the U.S. light-vehicle market.In this episode, hosts Camron Wilson and Michael Hayes are joined by…
S1E8 Customer Journey Insights from Before, During and After the Deal
Today’s car buyers are more informed and more in control. The 2024 Car Buyer Journey Study from Cox Automotive shows how shifting expectations and smarter tools are shaping every step of the customer…
S1E7 Auto Retail’s Digital Dilemma: Why Online Hasn’t Replaced the Showroom Yet
Despite rapid advancements in e-commerce, a significant percentage of consumers still choose to purchase their vehicles in person. In this episode, hosts Camron Wilson and Michael Hayes are joined by…
S1E6 Service Sales Training is the Missing Piece in Dealership Growth
Trust is one of the biggest barriers in the service drive — and without it, your team will always be stuck in transactional selling. In this episode, Camron Wilson and Michael Hayes sit down with…
Frequently Asked Questions
Dealer Driven has published 26 episodes since January 2025, covering topics in Technology.
Dealer Driven is currently highly active with new episodes monthly. Average episode length is 23m.
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