Dear Corporate... Love Stores | Engaging Retail Employees
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S2E4 Being The Face of Problems You Don't Control
Store teams are held accountable for customer experience, sales, brand trust, cleanliness, and how shoppers feel walking out the door — but most of the decisions shaping those outcomes are made…
S2E3 Transactional Vs. Transformational Leadership In Retail
What if you led your store team as if they were going to stay?As if retention were possible — and your job was to build a team that wanted to be there.In this episode, Bekki and Matt sit with the…
S2E1 Why Corporate Launches Get Tuned Out in Stores
Corporate Launches - Timing & MeritTiming Is King.We talk about how store leaders experience “corporate initiatives”—promos, merch moves, trainings, posters, surveys—and why most aren’t…
S2E1 We Got The Memo, But Not The Why.
We Got the Memo, Not the Why: How Corporate Policies Land in StoresIn the season 2 return, the conversation centres on how corporate initiatives and policy changes reach store managers—usually by…
S1E25 Season 1 Wrap-Up & Request
Season One Wrap: Help Us Shape Season Two of Dear Corporate Love StoresWe’re wrapping up season one of Dear Corporate Love Stores—built to create honest, grounded conversations between corporate and…
S1E24 Strong Brands Don’t Handcuff Stores
Balancing Brand Identity and Store FlexibilityWe chat about the importance of knowing your brand inside and out to make those weird, unexpected situations a breeze. From Old Navy’s customer personas…
S1E23 What Your HVAC Says About Your Culture
The Unspoken Link Between Maintenance Work Orders and Employee MoraleIn this episode of Dear Corporate Love Stores, we dive into the often-overlooked impact of maintenance issues on employee morale.…
Dear Corporate, Stop Spending $$$ on Corporate Videos
Why Polished Corporate Videos Can Fall Flat in StoresIn this lively and no-holds-barred episode, we dive headfirst into the world of corporate videos and why they often miss the mark in retail…
S1E21 AI in Retail: The Questions No One's Asking
AI and Retail: Trust, Ethics, and the Mess of HumanityIn this episode of Dear Corporate... Love Stores, we dive into the shiny, complex, and sometimes unsettling world of AI in retail. We compare the…
S1E20 Change Without Cheerleading: Why Honesty Beats Hype
Marie Casteller of Kind North Consulting joins us again to dive into how change and communication shapes company culture. We discuss the importance of answering tough questions, avoiding hollow…
Death by a Thousand Cuts: How Daily Decisions Change Culture
In this episode, we dive deep into the 'C word'–Culture. We unpack how culture is the vibe when you walk through the door, a fragile equilibrium that can be toppled by new leadership, policy changes,…
S1E18 The Art of the P&L
Unlocking the Secrets of the P&L and the Data EcosystemIn this episode of Dear Corporate... Love Stores, we dive deep into the often overlooked wisdom contained within a store's P&L. It's not…
S1E17 Why Are You Still In Retail?
"Retail kind of brings a whole mishmash of misfits together. And for me, that's the most alluring part about it."Why does retail remain the chosen path for many, even when other opportunities beckon.…
S1E16 Holiday Hell (and Hope) in Retail
Surviving Holiday Retail: Chaos, Comp Goals, and Complicated PajamasThe holidays are upon us, and we’re diving deep into what that means for retail teams. Join us as we unravel the emotional labor of…
S1E15 Retail Reflections: COVID, Compassion, and Corporate
In this episode of Dear Corporate Love Stores, we take a deep dive into the profound shifts in the retail landscape during COVID-19. We explore instances of genuine leadership, like that of Laura…
When Good People Leave (And How To Get Them Back)
One of retail’s biggest missed opportunities: the exit.Most companies treat resignations like betrayal, but a well-handled exit can create advocates, keep the door open for return, and even fuel…
Training ≠ Development (and PIPs Don't Work)
Let' get real about what development in retail actually looks like. Spoiler: it’s not another training module or a PIP.We dig into the messy, human side of growth—why autonomy, trust, and coaching…
S1E12 Rethinking Performance Management in Retail: Part 2
Why People Management is the Key to Effective Performance ManagementIn this episode, the continuation of our discussion from part one, we delve into the intricacies of performance management in…
S1E11 Rethinking Performance Management in Retail: Part 1
Rethinking Performance Management in Retail: Key Insights and Common PitfallsThis episode delves into the critical issues of performance management in the retail sector. The discussion highlights the…
S1E10 Balancing Humanity and Operations to Maximize Employee Retention
Part two of two episodes on Engagement: Balancing Humanity and Operations. The conversation dives into the emotional core of retail operations and how they impact employee engagement. The hosts argue…
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Dear Corporate... Love Stores | Engaging Retail Employees has published 29 episodes since April 2025, covering topics in Business, Management.
Dear Corporate... Love Stores | Engaging Retail Employees is currently highly active with new episodes every 2 weeks. Average episode length is 52m.
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