Deep Learning with PolyAI
Team PolyAI
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About This Podcast
PolyAI's CEO/co-founder Nikola Mrkšić and team invite guests to candidly discuss trends and tech in AI, voice throughout the enterprise, and nailing the customer experience.
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Recent Episodes
Can you build a custom AI agent in 10 minutes?
Send us Fan MailTen minutes to a working AI agent, tested and ready to deploy.In this episode of Deep Learning with PolyAI, Frank Ferro sits down with Ruari Phipps, Senior Forward Deployed AI…
What happens when anyone can build an AI agent?
Send us Fan MailWhat happens when the ability to build an AI agent is no longer limited to developers?In this episode of Deep Learning with PolyAI, Nikola Mrkšić sits down with Michael Chen, VP of…
Why do specialized AI models win in CX?
Send us Fan MailMany AI models today are designed as generalists. But in customer experience, that approach often falls short.In this episode of Deep Learning with PolyAI, Nikola Mrkšić sits down…
Why are CX leaders stuck on the sidelines of AI?
Send us Fan MailIn this episode of Deep Learning with PolyAI, Nikola Mrkšić sits down with Bill Staikos, Founder of Be Customer Led, to unpack why many CX leaders are still on the sidelines of the AI…
How can employee experience drive better CX? with Sam Stern, LinkedIn
Send us Fan MailCustomer experience is often measured at the surface. But it’s built behind the scenes.In this episode of Deep Learning with PolyAI, Michelle Schroeder sits down with Sam Stern, who…
Is Faster Always Better in Customer Experience?
Send us Fan MailIn this episode of Deep Learning with PolyAI, Michelle Schroeder sits down with Nate Brown, Head of Education and Enablement at Metric Sherpa and cofounder of CX Accelerator, to…
The History of Restaurant CX: From Maître d' to AI
Send us Fan MailIn this episode of Deep Learning with PolyAI, Nikola Mrkšić sits down with Steven Fine, GM of Restaurants at PolyAI, to explore how technology has shaped the customer experience in…
What will it take to climb healthcare’s “AI Everest”?
Send us Fan MailIn this episode of Deep Learning with PolyAI, Michelle Schroeder sits down with Sarah Wright, Vice President of Global Customer Service at ResMed, to talk about what it really takes…
What happens when AI takes over healthcare admin?
Send us Fan MailIn this episode of Deep Learning with PolyAI, your host Nikola Mrkšić chats with Alex Brown to unpack what happens when AI takes over the administrative work that quietly defines…
From ATMs to AI: The History of Personalized Banking
Send us Fan MailIn this episode of Deep Learning with PolyAI, Nikola Mrkšić sits down with Nathan Pearson, GM, Financial Services at PolyAi, to trace the evolution of personalized banking. From…
Is visual context the missing link in AI for CX?
Send us Fan MailAI has become remarkably good at answering questions — but customer experience should go beyond answers. It’s about resolution. Too often, AI fails when customers can’t easily explain…
Can journalism teach us how to trust AI?
Send us Fan MailIn this episode of Deep Learning with PolyAI, Michelle Schroeder sits down with Dom Nicastro, Editor-in-Chief at Simpler Media Group and longtime journalist covering CX, content, and…
What does truly multilingual CX sound like?
Send us Fan MailEvery customer expresses themselves differently, and their choice of language is no exception. So how can brands bridge the gap when customers come to them speaking different…
How can enterprises become fluent in AI? (VOX 2025 conference recap!)
Send us Fan MailAt VOX 2025, one thing was clear: the best brands aren’t just adopting AI — they’re becoming fluent in it.In this episode of Deep Learning with PolyAI, Michelle Schroeder, CMO of…
Can we solve AI's "deer-in-headlights" problem? (with Dan Miller, founder of Opus Research)
Send us Fan MailThe conversational AI market has exploded: ~650 companies, even more tools, and way too many promises. For business leaders, navigating all this can be paralyzing.In this episode of…
Should hyper-growth brands still pick up the phone? (with Austin Towns, CTO of Hello Sugar)
Send us Fan MailHello Sugar is one of the fastest-growing service brands in America, with more than 140 locations and counting. From the start, they built a text-first, digital experience that…
Why do LLMs ramble on and on? (with Oliver Shoulson, Lead Dialogue Designer at PolyAI)
Send us Fan MailLarge language models are powerful tools — but why do they ramble on and on instead of just getting to the point?In this episode of Deep Learning with PolyAI, Nikola Mrkšić sits down…
Are "silent complaints" killing your brand? (with Adrian Swinscoe of Punk CX)
Send us Fan MailMost companies measure CX through surveys, reviews, and dashboards. But there is real danger in “silent complaints”: the underwhelming experiences that customers never report, but…
Is agentic AI the answer to broken analytics?
Send us Fan MailAnalytics has always been the hardest part of the contact center. Dashboards are slow, incomplete, and rarely used outside of specialist teams. But what if analytics could be as…
Your new favorite colleagues aren’t human
Send us Fan MailWe all know AI agents can answer calls (with varying success rates depending upon their sophistication). But what if AI agents could also help CX leaders analyze their deployments,…
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Deep Learning with PolyAI has published 102 episodes since October 2023, covering topics in Business, Management.
Deep Learning with PolyAI is currently active with new episodes weekly. Average episode length is 24m.
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