Elite BSC
Jordan Tong
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Should Sales Reps Help Manage Accounts
Should sales reps stay involved with customers after the deal is closed, or should there be a clean handoff to operations?In this episode, I unpack a question that comes up often in sales workshops…
ICE & Civil Unrest - Leading with Love & Wisdom
The janitorial industry is filled with immigrant workers. One could argue that they are the backbone of the industry. As owners and leaders, we have an obligation to think and lead clearly in this…
Strong Operations Leadership - A MUST
No matter the size of your janitorial company, your key operational leader is critical to your success. What does this role look like? Why is it so important? What qualities are we looking for in…
How to Increase Your Luck - Part 2
Opportunities are like rain. The wider your bucket, the more opportunities you can catch. But how do we increase our "luck surface area"? In this episode we dive into some of the habits, actions, and…
How to Increase Your Luck - Part 1
Is luck something that randomly happens to people, or is it the product of specific actions? And if it is specific actions, how can we increase our "contact" with luck to have a corresponding…
Four Tips To Close More Deals
It if your ratio of janitorial proposals to closed deals is super low, that can be a frustrating experience. Here are a few suggestions to improve your close ratio.For more resources, check out…
My Uses of ChatGPT & AI: Benefits and Concerns
In this episode, the following content is covered:(1) A few of the ways I use ChatGPT for my professional and personal life(2) A few ways to use ChatGPT and AI in your business(3) Some dangers and/or…
What Makes An Effective Executive?
In the early days of the company, leading means doing everything it takes to get the job done. Usually that means wearing all the hats. But as the team grows, your jobs as leader changes. You now…
Emotional Intelligence: The Leadership Skill Your Janitorial Business Needs
In this podcast, we look at the five domains of emotional intelligence, what they are, and why they matter in your cleaning company. The springboard for this discussion is Daniel Goleman's HBR…
A Vision for the Janitorial Industry: Dinner Speech from the Elite BSC Leadership Conference
Here is a short speech I gave at the Elite BSC Janitorial Leadership Conference earlier this week. The goal of the speech was to cast a vision for the industry, and specifically for "Elite"…
My Acquisition Story: Buying a Janitorial Company
In 2019, we made our first acquisition. Here is a behind the scene look at that transaction.For more resources, check out http://elitebsc.com
From President To CEO: Backing Away From The Day-To-Day
In this episode, I sit down with Jeff to talk about the role of the CEO—or what many call the visionary—in a growing company. I share my own story of stepping out of the day-to-day at Frantz, why I…
Selling to Medical Facilities: Why You Should and How to Do It
Medical facilities are often a untapped source of business for janitorial companies. It is a growing industry that shows no signs of slowing down. In this episode, Jeff Carmon and I explore the why…
The Janitorial Margin Playbook: Interview w/ Gerald Fong Part 2
Here is a link to download the whitepaper mentioned in the podcast: https://www.brightgo.com/guides-janitorial-margin-playbook
Interview w/ Gerald Fong of BrightGo: From Big Tech to the Janitorial Industry
In this conversation, Jordan Tong and Gerald Fong discuss the journey of BrightGo, a technology company focused on the janitorial industry. Gerald shares his background in tech and how he…
**Fixed** Single Coverage Accounts
I uploaded the wrong audio last time I published this episode. So here is the corrected version. http://elitebsc.com
Janitorial Marketing Part 4 – Nurturing
This is part 4 of a 4 part series on janitorial marketing. Part 1 - Developing you Ideal Client ProfilePart 2 - Building a list using free and paid toolsPart 3 - Identifying decision makers and…
Janitorial Marketing Part 3 – DMs & Outsource Status
This is part 3 of a 4 part series on janitorial marketing. Part 1 - Developing you Ideal Client ProfilePart 2 - Building a list using free and paid toolsPart 3 - Identifying decision makers and…
Janitorial Marketing Part 2 - List Building
This is part 2 of a 4 part series on janitorial marketing. Part 1 - Developing you Ideal Client ProfilePart 2 - Building a list using free and paid toolsPart 3 - Identifying decision makers and…
Janitorial Marketing Part 1 - Ideal Client Profile
This is part 1 of a 4 part series on janitorial marketing.Part 1 - Developing you Ideal Client ProfilePart 2 - Building a list using free and paid toolsPart 3 - Identifying decision makers and…
Frequently Asked Questions
Elite BSC has published 72 episodes since February 2024, covering topics in Business, Entrepreneurship.
Elite BSC is currently moderate with new episodes every 2 weeks. Average episode length is 16m.
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