Empathy Affect
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About This Podcast
On Empathy Affect, we explore the human side of government. We get to know the real people in government who serve us. We learn about their missions, the people they serve, and the true impact of their work. In each episode, we'll speak with real people about how they weave empathy into the policies and programs of government.
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Recent Episodes
S4E7 S4E7: Can Listening Rebuild Trust in Public Health? Virginia's Commissioner Thinks So
What does it take to rebuild trust in a public health institution, and can listening be a leadership strategy? Virginia State Health Commissioner Dr. B Cameron Webb explored these questions as he…
S4E6 S4E6: Inside the Mission to Support Military Families
Military families move every few years. They navigate deployments, career interruptions, childcare waitlists, and the daily weight of a life built around service. So, while service members navigate…
S4E5 S4E5: When Listening Leads: Lessons from Maryland’s Digital Transformation
Most of us only visit a government website when we really need something—unemployment benefits, a license renewal, or emergency aid. So when the experience is confusing, slow, or just broken, it…
S4E4 S4E4: Who Will Run the Roads? The AI and Workforce Challenges Facing State Transportation
What happens when the people who keep America moving start disappearing faster than we can replace them? Across the country, state transportation agencies are facing a workforce crisis that's been…
S4E3 S4E3: How FDA Protects The Food We Eat
Most of us don’t think about food safety until something goes wrong—a recall notice or a moment in the kitchen when we wonder, “Is this still safe to eat?” In this episode, we take a look behind the…
S4E2 S4E2: How New York Is Building Mental Health Around People’s Lives
Caring for your mental health isn’t just about treatment. It’s about living a full life.This is how the New York State Office of Mental Health is rethinking how we handle mental health—by centering…
S4E1 S4E1: How Boston Is Using AI to Improve Work and Life in the City
Technology has the power to make interacting with our cities and local governments smoother, easier, and more intuitive—but only when it's designed with people at the center. We enter Season 4 of…
S3E12 S3E12: The Cost of Climate Risk: Why Resilience Is Smart Business for New Jersey
Disasters leave more than physical damage. They carry lasting financial consequences for the people, businesses, towns, and cities they impact. A new report from the New Jersey Office of…
S3E11 S3E11: What Can Pennsylvania Teach Us About Why Rural Health Is the Health of America?
Rural communities are the backbone of America—growing our food, fueling our economy, and sustaining traditions that reach far beyond county lines. But in Pennsylvania, as in much of the country,…
S3E10 S3E10: From Research to Recovery: How the VA is Changing PTSD Care
PTSD is often called the “invisible wound” of military service. For many veterans, it shows up in nightmares, sudden triggers, or the feeling of being constantly on edge, making everyday life feel…
S3E9 S3E9: Florida’s Strategy for Resilient Homes and Insurance Stability
As storms grow stronger and insurance becomes harder to access, Floridians are looking for answers—and support. The Florida Office of Insurance Regulation (OIR) is working to stabilize the insurance…
S3E8 S3E8: Redefining Recovery in California: San Francisco’s Public Health Approach to SUD
Stories around substance use disorder (SUD) have too often been framed around crisis and moral failing. But SUD is a health condition—no different from heart disease or cancer—and it deserves public…
S3E7 S3E7: The Palm Beach Playbook for Person-Centered Recovery
Palm Beach County, Florida, was the epicenter of the state’s opioid crisis for many years as pill mills and malfeasance plagued the county’s communities. Since 2017, the county has been addressing…
S3E6 S3E6: Informed Is Empowered: How NYC Is Simplifying Data for the Public
How do you turn complex environmental health data into something people can actually use—and trust? In this episode of Empathy Affect, we talk with Matthew Montesano, senior director of data…
S3E5 S3E5: Simulation Saves Lives: How DHA Trains Combat Medics for the Battlefield
On the battlefield or in an emergency, military health professionals must make life-or-death decisions under extreme pressure. So how do they prepare to step into a high-pressure trauma scenario…
S3E4 S3E4: The Road to Resilience: Georgia’s Playbook for Emergency Response
Americans rely on safe roads, railways, and transportation infrastructure every day, so what goes into keeping them resilient and reliable both on the day-to-day and during emergencies? We explore…
S3E3 S3E3: A State Blueprint to Build Resilience
Disasters like the wildfires in Southern California have destroyed homes, displaced people, and are costing the country hundreds of billions of dollars to recover. It raises the question: how can we…
S3E2 S3E2: How VA Built 80% Trust With Veterans
The U.S. Department of Veterans Affairs (VA) created its Veterans Experience Office (VEO) in 2015 with the goal of integrating a customer experience (CX) approach to veteran care, benefit, and…
S3E1 S3E1: Clearing the Air: How CDC is Protecting Us From Tobacco
Although the United States has made great strides in reducing tobacco-related disparities, commercial tobacco use is still the leading cause of today’s biggest health challenges. The Centers for…
S2E12 S2E12: Vote with Confidence: One Agency's Work to Secure Every Vote
The 2024 election season brings fresh and complex challenges to election systems across the country—from mis- and disinformation to threats to security. The Election Assistance Commission (EAC)…
Frequently Asked Questions
Empathy Affect has published 48 episodes since November 2022, covering topics in Business, Government.
Empathy Affect is currently highly active with new episodes monthly. Average episode length is 32m.
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