For Starters
Unfiltered Perspectives on AI, CX, and Startups
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Announcing, the Great Contact Center Rewrite
Well, today's a big day.It's a big day for me personally.It's a big day for EndeavorCX, our company, and I believe for the contact center industry at large.I've been fortunate enough in my 30-ish…
Just Make It Easy (J-M-I-E)
Today, my advice to startups is to tattoo the following acronym somewhere where you will see it every single day: J-M-I-E, which means Just Make It Easy.I came up with this several years ago when I…
The M&A Drought: Understanding the Current Market Shift
Last week, I did a post about how I felt that AI in the contact center industry had plateaued rather than seen a bubble. We'd run out of innovation, effectively. And the result of that was a lot of…
Market Bubbles, Plateaus, and Gray Swans
Today, let's talk about market bubbles, plateaus, and gray swans.For the last six months or so, I've been looking at AI in the context of the market, and it has felt pretty bubblicious—like we were…
The Currency of Trust
Few things can be more important to an early-stage company's success—or any company's success, really—than your ability to build trust with the market, with your customers, with your employees, the…
Knowledge-AI Readiness in Contact Centers
Today, let's tackle AI readiness and “agentic” readiness, which I guess is the new buzzword in the contact center.There's a lot of, I think, misguided but well-intended advice that the very first…
The Future of Conversational AI: Margins, Saturation, and Strategic Niches
The following is an snippet from my conversation with John Walter on 1/15/2025The current conversational AI vendors are doing quite well and are maintaining healthy profit margins. I've heard one…
Lessons in Losing $$: Market Timing, Pivots, and Scaling GTM
In this interview, John Walter posed the question: “What if we make it an incentive so that if a company is willing to adopt this tool, they are also making these AI assistants more valuable? These…
Stop Screwing-up Your Customer Onboarding
Good morning, everyone, and welcome back to For Starters. Today, I want to drop a quick note on not screwing up your pre-sales and post-sales onboarding process. You all spend a lot of money…
Reimagining the Future of BPO: Scaling Excellence with AI and Innovation
Today I'll wade into the waters and talk about a hot topic these days, which is the future of the BPO industry. There's a lot of varying opinions and thoughts on it, from, "It's the end of the world;…
Evaluating the Channel: Rethinking Go-to-Market Strategy
Good morning and welcome back to For Starters today. Let's talk about distribution, go-to-market, and the fabled channel, which, for channel, I'm defining as mostly sales agents, technology…
S1E5 Apprenticeship and Mentorship: Why Being in the Right Environment Matters
Working closely with seasoned professionals has a way of sharpening our business instincts, teaching us how to handle finances, and ultimately boosting our confidence to start and lead companies.…
Leadership in Startups: Level Setting the Myth of Founder Mode
Leadership in startups is messy. Founders are expected to scale their vision, align teams, deliver value to customers, and pace industry transformation—all while navigating constant uncertainty. Yet…
S1E3 The Grind Isn’t Special, and Neither Are You
Welcome back to For Starters. This week is all about tough love for my fellow entrepreneurs, and today we’re taking on hustle culture.Many of you post daily about grinding, sacrificing, and working…
S1E2 Unlocking Ecosystem Growth and Interconnected Systems
Chris Crosby discusses the importance of ecosystem-wide growth and unlocking exponential potential. He highlights the limitations of traditional hub and spoke models in partnerships and ecosystems,…
S1E1 Welcome to Day One
Hi everyone, and welcome to Day One of For Starters: Unfiltered Perspectives on AI, CX, and Startups. This is a mostly daily podcast, starting today, where we’ll cut through the noise and jargon…
Frequently Asked Questions
For Starters has published 16 episodes since January 2025, covering topics in Business, Entrepreneurship.
For Starters is currently dormant with new episodes every few days. Average episode length is 4m.
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