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Recent Episodes
S6E121 From Guesswork to Game Tape: AI Coaching for Dealerships Sales Teams with Gavin Janis
What if every F&I conversation in your dealership could drive better performance, stronger compliance, and higher revenue?In this episode of FWRD, we introduce EasyCoach℠ powered by Siro,…
S6E119 Leadership in Building Winning Teams-with Jamison Carrier
In this episode of FWRD, Corey Smith and Erick Jauregui sit down with leadership expert and author Jamison Carrier to discuss what it really takes to build a high-performing team in today’s…
S5E118 Winning the Service Game: New Plays for 2026 and Beyond
In this episode of FWRD, Corey Smith and Erick Jauregui break down what it really takes to win in fixed operations in 2026 and beyond.Service is no longer just a department. It is the dealership’s…
S5E117 The Service Advisor Evolution: What 2026 Will Demand
In this episode of FWRD, hosts Corey Smith and Erick Jauregui break down what dealerships must do to professionalize the service advisor role in 2026 and beyond. From KPI literacy and daily coaching…
S5E116 The ART of AI: How Dealers can learn, adapt, and prepare for the future with Sean Hartman from TOMA Ai
AI is everywhere in automotive right now, but not all “AI” is the same.On this episode of FWRD, Corey Smith and Erick Jauregui sit down with Sean Hartman, VP of Sales at Toma, to talk about the…
S5E115 The Road to 2026: Innovation, Speed, and the Reconditioning Revolution with Eric Meahan from Repair On Demand
In this episode of the FWRD Podcast, Corey Smith and Erick Jauregui sit down with Eric Meahan to explore how data-driven reconditioning helps dealers reduce cycle time, control costs, and protect…
S5E78 Giving That Reflects Love with Brent Smith Owner from Craig Smith Chevrolet
What does leadership look like when profit is no longer the priority?For Brent Smith, it looks like showing up for people who are often forgotten. In this episode, Brent opens up about founding…
S5E113 Words That Drive Results with Laurie Halter from Charisma Communications
In this episode of the FWRD Podcast, Corey Smith sits down with Laurie Halter to discuss why authenticity and clear communication are essential to building trust, culture, and performance in…
S5E111 The Journey from a Service Advisor to Service Manager With Erick & Corey
In this episode of the FWRD Podcast, Corey Smith and Erick Jauregui unpack one of the biggest transitions in fixed operations: moving from service advisor to service manager.Together, they break down…
S5E110 From Cold Calls to Smart Bots: The Future of BDC Starts Now with Matt Raymond
In this episode, Matt Raymond, COO of Bowtie Solutions, joins Erick Jauregui to share how dealerships can modernize their service BDCs without sacrificing quality or breaking the budget. Matt…
S5E109 The Digital Why: Your Website is the New Showroom
What if your dealership website worked like your best employee—always converting, engaging, and selling 24/7?In this episode, Russell Hill returns to the FWRD Podcast to share how Fixed Ops Marketing…
S5E108 What AI Is Learning from Your Reviews (and Why It Matters)
In today’s digital-first environment, your dealership's long-term success hinges on more than just what you sell — it depends on how you listen.On this episode of FWRD, hosts Corey Smith and Eric…
S5E107 Rubber Meets Revenue with Eddie in Service
Most customers don’t even know dealerships sell tires—and that’s a major opportunity. In this episode of FWRD, Corey Smith sits down with Eddie Campbell, GM of Forest Lane CDJR, to break down how…
S5E106 Service that comes to you- Why Mobile might be your next Profit Center With Jeremy Stephens Operations Director at Bozard Ford Lincoln
Mobile service is no longer just a future trend — it’s actively reshaping how dealers deliver value, drive retention, and grow their fixed ops revenue. In this episode of FWRD, host Corey Smith…
S5E104 105. FWRD-Fix the Team, Fix the Business: Chris Craig on Retention, Leadership & Service Culture
With a 49% turnover rate among service advisors, today’s fixed ops challenges go far beyond customer satisfaction — they begin with the employee experience.In this episode of FWRD, Corey Smith is…
S1E1 104. FWRD- Driving The Dealer Voice with Jordan Cox
In today’s market, attention is currency—and if your dealership isn’t showing up online, you’re missing the sale before it starts. In this episode of the FWRD Podcast, host Corey Smith sits down with…
S1E1 103.FWRD - Franchise Laws, Tech Shortages & EV Realities
In this episode of the FWRD podcast, Christine Vinatieri-Erickson, President of the South Dakota Auto Dealers Association, joins hosts Corey Smith and Erick Jauregui for a wide-ranging conversation…
S4E102 102. FWRD- Sean Reyes of Recall Masters: Turning Recalls Into Retention
In Episode 102, Corey Smith and Erick Jauregui sit down with Sean Reyes, Chief Marketing Officer at Recall Masters, to discuss the untapped opportunity in proactive recall outreach.Reyes shares…
S1E1 101. FWRD- Windshield Protection That Sells: The Crystal Fusion Model
On this episode of FWRD, hosts Corey Smith and Erick Jauregui sit down with Gary Locicero, VP of our sister company Crystal Fusion Technologies, to talk about the science, strategy, and safety behind…
S1E1 100. FWRD- Mastering the Ops: Ron Overs on Fixed Operations Excellence and Sales Synergy
In this episode of the FWRD Podcast, hosts Corey Smith and Erick Jauregui welcome Ron Overs, Publisher of Fixed Ops Magazine, for a dynamic conversation about the evolving world of fixed operations —…
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FWRD: An EasyCare Podcast has published 122 episodes since April 2021, covering topics in Business, Careers.
FWRD: An EasyCare Podcast is currently highly active with new episodes every 2 weeks. Average episode length is 27m.
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