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How to Avoid the Billion-Bot Fallacy in CX
In a world where AI is reshaping customer service, how do we avoid the trap of the Billion-Bot Fallacy and truly elevate the customer experience?In this episode, we’re joined by John Sabino, CEO of…
From Mortgages to Diamonds: AI-Powered Personalization in Sales
This week, we present an interview from Spark, LivePerson's signature product launch event, exploring how AI is revolutionizing sales and marketing with two industry leaders: Chris Moloney, CMO at…
Generation AI LIVE: Frost Bank Takes the Stage at Money 20/20
In this special episode, host Nirali Amin is coming to you live from the Money 20/20 conference in Las Vegas with special guest Laura Miller, EVP of Consumer Strategy and Digital at Frost Bank!With…
How Do I Choose AI Vendors that Actually Fit My Strategy?
As generative AI rapidly evolves, it’s rewriting the rules for how businesses innovate and compete. In today’s episode, host and LivePerson solutions expert Nirali Amin welcomes Dan Miller, founder…
What’s the Formula for Successfully Integrating AI + CX?
When effectively leveraged for customer service, AI can transform every interaction into a smarter, faster, and more personalized experience.In this week’s episode, host Ruth Zive sits down with…
Can AI Provide a Luxury-Level Customer Experience?
It may come as a surprise, but today even the most high-end brands in areas like the jewelry industry have discovered ways to harness AI to reshape customer engagement — all while keeping their…
Season 2 Finale: How to Get ROI Out of AI Right Now
With our second season of Generation AI coming to a close and an exciting third season on the horizon, it’s time to take stock of what we’ve learned from our incredible guests — and where AI and CX…
Where's AI's "Wow" Factor in Customer Service?
Cutting through the hype around AI is one thing, but leveraging AI when your entire job is truth-telling is quite another! On this week’s episode, your host Ruth Zive speaks with Dom Nicastro, Editor…
Business 1st, Tech 2nd: How IBM Solves AI Challenges
As the old saying goes, simplicity is the ultimate sophistication. Getting the true ROI of AI isn't about abstract visions or hypercomplicated methodologies — it's about helping humans solve concrete…
What Will it Take to Democratize AI for All?
When it comes to AI for business, can the spirit of innovation exist alongside the spirit of democracy? Can the latest tech manage to be transformative and profitable — while also being widely…
Why Starting Small with AI Can Lead to Huge Benefits
AI continues to expand our horizons—but all its promise means nothing if it doesn’t circle back to the most important thing: customer experience.This week, host Ruth Zive speaks with Joe Wang,…
Can Data Science Translate Business Problems Into Equations?
This week, Sushma Niwalkar, Senior Director of Customer Centric AI at Northwestern Mutual, joins your co-host Joe Bradley to share insights gleaned from decades of experience as an AI strategy leader…
What AI Lessons Can We Learn from the Energy Sector?
Energy is, quite literally, what allows our societies to run the way they’re supposed to. So it should come as no surprise that our top tech minds are finding ways to harness the potential of AI to…
Can AI Increase Time to Value by 100x?
“People are thinking how leaps are coming much faster. In the past, we would think that it takes 3-5 years for technology to be adopted. AI is accelerating this 100 fold.”Today, Gaby Koren, Chief…
How to Position AI to Customers
The heart and soul of any successful business is the overall customer experience. Many believe that for this to be successful you must be able to interact with an actual person, But what if AI has…
How Is AI Revolutionizing the Financial Sector?
No matter what industry you work in, data is all around you. Understanding and harnessing that data is essential to unlocking your organization’s full potential.This week, Ranjeeta Bhattacharya,…
How Can We Create “Legendary” Customer-Facing AI?
Let’s be honest, not every customer experience is created equal. But what separates a brand that lasts the test of time from a brand that only creates superficial connections? With studies showing…
Season 2 Kickoff: Why Are Consumers Still Skeptical of AI?
Generation AI is back for a stellar second season! Season 1 featured interviews with leaders from Virgin Media, Alvaria, IBM, TechCrunch, ZoomInfo, and many more — and we're leveling up for Season 2.…
Bonus Episode: Who Governs AI – and Our Culture?
Great news: Generation AI is coming back for Season 2! While we prepare for our next season, please enjoy this illuminating bonus episode, in which Joe interviews Ori Freiman from McMaster…
AI Year in Review: Breakthroughs in CX, Ethics, And Creativity
To close-out a truly remarkable year in AI, and looking ahead to next year, our hosts, Ruth Zive and Joe Bradley reflect on the year’s most pressing questions and exciting breakthroughs in the space.…
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Generation AI: Automating Better Business has published 32 episodes since June 2023, covering topics in Technology.
Generation AI: Automating Better Business is currently dormant with new episodes every 2 weeks. Average episode length is 29m.
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