Happy to Help | A Customer Support Podcast
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About This Podcast
If you work in customer support, if you lead a support team, or if you are looking to better the customer experience for your company, then this podcast is for you!
Happy to Help is a podcast about all things customer support brought to you by the people at Buzzsprout. Join us, on the second Tuesday of every month as Buzzsprout's Head of Podcaster Success, Priscilla Brooke dives into the world of customer support to make remarkable support the standard, not the exception!
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Recent Episodes
S2E14 Creating a Healthy Mindset in Customer Support with Sarah Caminiti
Text the show!Great customer support starts with mindset.In this episode, we sit down with returning guest Sarah Caminiti to explore what a healthy customer support mindset actually looks like, why…
S2E13 Finding Excellent Customer Support Agents in Unlikely Places
Text the show!The best support specialists can sometimes come from the most unexpected places!We're getting into what really makes a great support team and exploring the unique, non-traditional paths…
S2E12 How Intentional Gifting Creates Loyal Customers with Sarah Betts
Text the show!Sarah Betts, the Director of Support and Operations at Vizit, joins us to talk about one of the most joyful parts of customer experience: intentional gift giving. We dig into why humans…
S2E11 Turning Customers into Superfans with Brittany Hodak
Text the show!How do you turn everyday customers into passionate advocates for your brand?Brittany Hodak breaks down her SUPER Model for customer experience, shares her famous 5 A’s of an effective…
S2E10 The High Cost of Urgency: Mistakes, Burnout, and Bad Customer Experiences
Text the show!In this episode of Happy to Help, we dive into the pressure-filled world of customer support and why it’s time to shift from frantic reaction to intentional response. Learn how…
S2E9 Remote Support Team Management with Erica Clayton
Text the show!We're sitting down with Erica Clayton, CX expert and founder of Sunshine CX, to explore the strategies behind successfully managing remote customer support teams.Whether you’re leading…
S2E8 Live Demos, Orientations, and Reducing Support Tickets Through Customer Education
Text the show!In this episode of Happy to Help, Priscilla Brooke is joined by Buzzsprout teammate Cara Pacetti to explore the strategy behind Buzzsprout Orientations. These orientations are a live…
S2E6 The Role of AI in Customer Support with Conor Pendergrast
Text the show!How should customer support teams use AI without losing the human touch? Priscilla Brooke sits down with customer success expert Conor Pendergrast to explore the evolving role of AI in…
S2E5 Journey Mapping the Customer's Experience with Stacy Sherman
Text the show!Customer support is just one step on a much larger path. So how do you make sure every step along your customer’s journey is intentional, seamless, and delightful?In this episode,…
S2E4 Balancing Inbox Coverage and Support Projects with Chase Clemons
Text the show!We’re exploring how to balance inbox work with long-term projects on a support team! Chase Clemons from 37signals returns to share how his team uses six-week cycles to manage support…
S2E3 How to Build and Maintain an Effective Knowledge Base with Mat Patterson
Text the show!A great knowledge base can make life easier for your customers and your support team—but where do you start? In this episode, we're joined by Mat Patterson from Help Scout to talk about…
S2E2 Communicating Effectively with Developers and Tech Support
Text the show!We're diving into the complex dynamics between customer support teams and developers. Buzzsprout Co-Founder, Tom Rossi, joins us to explain how strong communication between these groups…
S2E1 5 Easy Ways to Instantly Improve Your Customer Service in 2025
Text the show!Want to take your customer service to the next level in 2025? In this episode of Happy to Help, we’re breaking down five simple yet powerful strategies you can start using today to…
Lessons from 20 Episodes of Happy to Help
Text the show!As we bid farewell to season one, we recall the invaluable lessons learned over 20 amazing episodes! Thanks to our incredible guests: Sarah Caminiti, Chase Clemons, Sarah Hatter, Kristi…
S1E20 Cultivating a Healthy Support Team with Suneet Bhatt
Text the show!In this episode of Happy to Help, we dive into the essentials of building a thriving customer support team that’s both happy and productive! We sit down with special guest Suneet Bhatt,…
S1E19 How Whole Company Support Improves Products and Processes with Kristi Ernst Thompson
Text the show!In this episode of Happy to Help, we dive into the transformative power of whole company support and its impact on product development and team processes! Special guest Kristi Ernst…
S1E18 Crisis Management Tips for Customer Success Teams
Text the show!In this episode, special guest Megan Nelson joins us to dive into customer support during a crisis! Whether it’s a sudden server outage or an unexpected system issue, handling customer…
S1E17 Customer Support Strategies for a Stress-Free Holiday Season
Text the show!As the holiday season approaches, we are sharing practical tips on how to ensure customers receive timely assistance while giving your support team the chance to rest and celebrate!From…
S1E16 Elevate CX Denver Recap: Top Lessons, AI Tips, and Customer Service Week Ideas
Text the show!At ElevateCX in Denver, industry leaders, CX professionals, and customer success veterans gathered to explore the future of CX and customer satisfaction.In this episode, Priscilla and…
S1E15 How to Write Remarkable Emails for Customer Support
Text the show!We're doing a deep dive into the essential skills of writing remarkable customer support emails! Kate Chupp from the Buzzsprout Podcaster Success team joins us to discuss the balance…
Frequently Asked Questions
Happy to Help | A Customer Support Podcast has published 34 episodes since February 2024, covering topics in Business, Management.
Happy to Help | A Customer Support Podcast is currently highly active with new episodes monthly. Average episode length is 49m.
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