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About This Podcast
Everyone in the room told you the platform was ready. Your SI. Your Salesforce AE. Your implementation partner. Ask yourself what every one of them had in common. Then ask yourself why you're the one who lives with the consequence if they're wrong.
Vendors get paid on the yes. SIs get paid on the scope. You get blamed on the outcome.
Heartbeat is the only show in the Salesforce ecosystem hosted by someone with nothing to sell on the other side. No implementation revenue. No vendor relationship. No stake in what the answer is.
Every episode surfaces what the rooms with financial skin in the game won't say — about AI readiness, platform truth, and what it actually costs to build on a foundation that isn't ready.
Hosted by Mike Sommer — founder of Business MRI. Former IBM Senior Director. The independent voice mid-market companies call before they bet the business on AI in Salesforce.
See what's real. Build what's next.
📊 Find out if your platform is Cleared: https://bit.ly/4rCMYct
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Recent Episodes
Salesforce AI Readiness: Fix the Fundamentals First
If you don’t fix the fundamentals, you merely accelerate chaos. Salesforce AI readiness starts with data quality, process clarity, and governance—not demos. Everyone wants to “buy AI,” but few CIOs…
UPGRADE ≠ PROGRESS
Most “digital transformation” programs don’t fail because the technology is wrong. They fail because leadership can’t explain—clearly—what outcome the business is trying to produce, what process…
Stop Trying To Be A Leader (Do This Instead)
Stop obsessing over being “more strategic”—start building a team people would actually choose to follow if titles disappeared tomorrow. Most leadership advice teaches you how to act like a leader. In…
The "Enthusiastic Intern" Problem: Why AI Needs Guardrails
The "Junior Engineer" role is evaporating. If you are still hiring for entry-level code, you are solving the wrong problem. In the era of Agentic AI, the traditional tech career ladder is…
The Transformation Gap - Why AI Fails — and What Real Leaders Do Differently
70% of AI projects fail — not because of bad models or missing data, but because of misaligned leadership and culture. The Transformation Gap reveals what separates organizations that scale…
Why Most CIOs Fail — And How to Lead Differently
Most CIOs focus on systems. The best ones build leaders. In this episode, executive coach Joe Woodruff — co-founder of CIO Mastermind — shares what separates high-performing CIOs from those who stall…
From Hype to Strategy: David Williamson on AI’s Real Role in the Enterprise
💡 Why do so many digital transformation efforts fall flat? According to David Williamson, a seasoned C-level tech exec in life sciences, it's not because of the technology—it’s because of the…
Accelerating Digital Transformation with Ian Gotts | Change Intelligence & Smarter Salesforce Management
How can CIOs turn their Salesforce orgs from chaotic to catalytic? In this episode of The Heartbeat Podcast, host Mike Sommer talks with Ian Gotts, founder of Elements.Cloud, to unpack what it means…
Tight budgets. Big expectations. 90 days to deliver.
In this episode of Heartbeat, we sit down with John Georgatos (CIO @ Mike Morris Law Firm, Interim Global CIO @ VaynerMedia) to break down how he led a bold 90-day IT transformation—turning budget…
CIO Mastermind: Building a Vendor-Free Tech Community
What if CIOs had a place to grow—without vendors, pitches, or fluff? In this episode of The Heartbeat Podcast, host Mike Sommer sits down with Scott Smeester, founder of CIO Mastermind, a private,…
From CIO to Strategic Advisor: Lessons on Scaling, Governance & Innovation | Karl Mosgofian Interview
What does it take to go from CIO to trusted business advisor? In this episode of The Heartbeat Podcast, host Mike Sommer welcomes Karl Mosgofian—seasoned tech executive and former CIO of Gainsight—to…
Modernizing Salesforce with AI: Strategic Lessons from Velu Palani’s Enterprise Playbook
How McKesson’s Velu Palani Leads Saleforce Transformation with AI, Frameworks & Strategic Vision In this episode of The Heartbeat Podcast, host Mike Sommer sits down with Velu Palani, Vice…
AI-Powered CIO: Secrets to Winning the Data War with John Ayers
In this episode of the Heartbeat Podcast, host Mike Sommer sits down with John Ayers, a seasoned expert in customer experience, AI-driven personalization, and digital business transformation. John…
The Human Side of Tech: Unpacking AI-Driven Transformation and Cultural Alignment with Glen Stoffel
In this episode of the Heartbeat podcast, hosted by Mike Sommer, Glen Stoffel, Chief Strategy Officer at Moon Nox and co-founder of Camp4, delves into AI-driven transformation and the irreplaceable…
Failing Forward & Building Resilient IT Teams with Tim Winders
🎧 In this episode of The Heartbeat Podcast, host Mike Sommer sits down with Tim Winders, Associate VP of IT and Deputy CIO at Purdue University. With over 30 years in higher ed IT, Tim shares lessons…
The CIO Playbook: Brian Glass on Failing Forward & Building Resilient IT Teams
Heartbeat host Mike Sommer, sits down with Brian Glass, CIO at Transcend Company, to talk about what it really means to lead IT at scale—especially in high-stakes industries like healthcare. Brian’s…
CIO Strategy 2025: Innovation, AI at Scale & Future-Ready IT
As CIOs navigate 2025, the pressure to drive innovation, scale AI initiatives, and optimize IT strategy has never been greater. In this episode, we break down Gartner’s latest CIO report, exploring…
From Corporate to Startup: Executing Innovation with Renee Gregor
Welcome to Heartbeat: Tactical Insights for CIOs. In this episode, we sit down with Renee Gregor, COO of Park Pro, to explore what it really takes to drive innovation beyond just technology—and why…
Market Insight: AI-Powered Strategy: How Artificial Intelligence is Reshaping Business Decision-Making
Discover how AI is revolutionizing strategy development by enhancing analysis, uncovering insights faster, and mitigating biases. Learn how businesses can leverage AI as a researcher, thought…
Market Insight - Future Frontiers: The Next Arenas of Competition
In this episode, we discuss Future Frontiers: The Next Arenas of Competition; we dive into McKinsey’s groundbreaking analysis of 18 emerging industries set to reshape the global economy, with a…
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Heartbeat: by Mike Sommer has published 25 episodes since February 2025, covering topics in Business, Technology.
Heartbeat: by Mike Sommer is currently declining with new episodes every 2 weeks. Average episode length is 36m.
