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The Q Hotel Collection: Last Mile Revenue
We talk a lot about digital channels, distribution and pricing strategy, but what happens when the guest actually walks through the door? In this episode of Hoteliers’ Voice, I sit down with Gail…
Tackling Compliance and Regulation in Hospitality with Village Hotels, Mollies and SuperCity Aparthotels
At the HOSPA regional event in Manchester, hosted by Focus on Hospitality, we brought together three operators who are right at the sharp end of regulation, compliance and commercial pressure. With…
Roundtable Roadshow: Cornwall - Staff Thrive in Hospitality
There’s something special about bringing hoteliers together in the room. For this third Roundtable Roadshow, we headed to The Headland Hotel in Cornwall. What followed was a series of honest,…
Roundtable Roadshow: Northampton - Guest Experiences and the Human Balance
Coming live from the UK Hotelier Roundtable Roadshow - this conversation comes from Whittlebury Park, with our hotel host Bradley Spillman, Senior Digital and Marketing Manager, alongside and a panel…
Whittlebury Park: Profiling, Personalisation and Targeting
I always enjoy getting out to properties like Whittlebury Park, discovering what they have to offer across an expansive multi amenity resort and how they package it up. This conversation with Bradley…
PortoBay (Part 3): Walking Through Santa Maria Hotel in Madeira
I wrapped up my Madeira trip with a real highlight: touring the Santa Maria with Nicholas D'Souza, the General Manager who's been with PortoBay for 13 years and knows every inch of this place.We chat…
PortoBay (Part 2): Digital Loyalty Meets Human Hospitality
I’ve been loving this mini-series on PortoBay, and in this second part, I get to chat with two people who really bring the magic to life behind the scenes.I sit down with Fiona Fontes, who’s been…
Revenue, Experience and Growth in Hospitality: New Forest Roundtable (Part 2)
How do we grow revenue, enhance experience and think about expansion when guest expectations are rising and operating pressure hasn’t eased?In Part 2 of our New Forest Roundtable, recorded live…
PortoBay (Part 1): Unveiling the Tech Behind Madeira's Hotel Magic
I was thrilled to get invited to Madeira by PortoBay Hotels after chatting with André at IHTF Europe about their early AI adventures, and this first part of our mini-series captures why this island…
Cost, Culture and Confidence in Hospitality - New Forest Roundtable (Part 1)
How do we run profitable hospitality businesses when costs keep rising, expectations keep shifting, and leadership can feel increasingly lonely?This episode was recorded live at New Park Manor Hotel…
New Park Manor with Byron Fiddler
In this episode of Hotelier’s Voice, I’m in the heart of the New Forest at New Park Manor, part of the Luxury Family Hotels collection. As I walk through the grounds with hotel manager Byron Fiddler,…
Hotel Digital Marketing Performance Index 2025
What do you do when customer acquisition costs drop 19% in one breath… and digital media prices explode 20–40% in the next?In this episode of Travel Market Life, I bring together three incredible…
Travel Market Life Monthly: Travel Marketing - Brand, SEO & AI
In a world drowning in ads, why do we still rush to book with the brands that feel like old friends and how can travel marketers build that magic?In this episode, I am joined by panellists Claire,…
Automating Meetings & Events at Radisson Hotel Group
Imagine your inbox as a frantic hotel lobby at checkout - hundreds of group booking enquiries piling up, phones ringing off the hook, and teams scrambling just to keep the doors open.In this…
Today's Luxury in Travel and Hospitality
Gone are the days when luxury simply meant marble floors and gold taps - today it’s measured in moments that feel utterly, unmistakably yours.In this special feature on Travel Market Life, I gather a…
Independent Hotel Show 2025: Weak Links in Technology
The problem isn’t the tech. It’s the gaps where it doesn’t talk to each other.In this live episode recorded at the Independent Hotel Show 2025, we dive deep into the critical weak points in hotel…
Travel Market Life Monthly: Building A Travel Business
Two students, one snowy mountain and a worldwide business.In this episode of Travel Market Life, Craig Everett, CEO and Co-Founder of HollyBob, joins us to explore the power of innovation,…
Hotel Partner: Making Money with WhatsApp
In this episode of Travel Market Life, I sit down with Joji Esho, Hotel Manager at the historic 218-room Queen of Chester, located steps from the train station, and Prem Jethwa-Odedra, CEO of…
Independent Hotel Show 2025: Evolution of Marketing and Revenue
What happens when marketing and revenue stop working in silos and start sharing the same language?In this live episode of Travel Market Life from the Independent Hotel Show London, I bring together…
Hoteliers' Voice: Mental Health in Hospitality
In this special episode of Hotelier's Voice, we unpack mental health challenges in hospitality with Mike Mesoroff, a 30-year industry veteran turned personal freedom coach and founder of…
Frequently Asked Questions
Hoteliers’ Voice has published 263 episodes since April 2020, covering topics in Business, Management.
Hoteliers’ Voice is currently highly active with new episodes weekly. Average episode length is 22m.
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