ITIL® 4 Unplugged - Simplifying IT Service Management
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S3E3 Plugged In: The Brain of IT - Why Knowledge Isn’t Power Until It’s Shared
In this jam-packed episode of Plugged In, Tyler and Jessica dive deep into the unsung hero of ITIL practices—Knowledge Management. They unpack why having data isn’t enough, how to transform tacit…
S3E2 Plugged In: The SIAM Fix
When services break and no one takes the blame, it’s time for a new approach. Tyler and Jessica unpack Service Integration and Management—what it is, why it matters, and how it transforms supplier…
S3E1 Plugged In: Who Signed This Mess? Supplier Management Without Regrets
Welcome to Season 3 of ITIL 4 Unplugged—Plugged In. This season, we’re going beyond the ITIL playbook, exploring the real-world practices that bring service management to life. From SIAM to…
S2E10 Elevate ITSM: Not Your Grandma’s Help Desk
Forget everything you think you know about the help desk. In this episode of ITIL 4 Unplugged: Elevate ITSM, Tyler and Jessica uncover the true role of the modern Service Desk — from swarming and…
S2E9 Elevate ITSM: The Problem with Problems – Inside ITIL 4 Problem Management
Why do the same incidents keep showing up? Who’s actually fixing what’s causing the chaos? In this episode of ITIL 4 Unplugged, Tyler and Alex dive into the world of Problem Management — and somehow…
S2E8 Elevate ITSM: Eyes Wide Open - Mastering Monitoring and Event Management
Join Alex and Tyler as they explore the always-awake world of Monitoring and Event Management in ITIL 4! In this engaging deep dive, discover how to transform your IT operations from reactive…
S2E7 ITSM Elevate: Mapping the Digital Universe - Service Configuration Management Decoded
Join hosts Tyler and Alex as they unpack one of ITIL® 4 most critical yet misunderstood practices - Service Configuration Management. Think of it as creating a GPS for your digital infrastructure! In…
S2E6 ITSM Elevate: Release vs Deployment - Behind the Curtain of Change
In this episode of ITIL® 4 Unplugged: Elevate Your ITSM, Tyler and Rachel untangle the often-confused practices of Release Management and Deployment Management. Through real-world examples, natural…
S2E5 ITSM Elevate: SLM, “Dear Service Provider, We Need to Talk…”
The episode titled “Dear Service Provider, We Need to Talk…” opens with a playful yet insightful look at what happens when expectations between service providers and customers are misaligned — and…
S2E4 ITSM Elevate: Keeping the lights on with Incident Management
When everything’s on fire, who brings the calm? In Keeping the Lights On, Jordan and Jessica dive into the ITIL® 4 Incident Management practice—exploring how organizations respond, recover, and…
S2E3 ITSM Elevate: Unlocking the Secrets of Modern Service Desk
In this premiere episode of ITSM Elevate, we uncover what defines a truly modern service desk in today’s fast-paced digital landscape. From shifting beyond reactive support to building a culture of…
S2E2 ITSM Elevate: From Chaos to Climb: The Human-Side Change in ITSM
In this episode of The ITSM Elevate, we tackle the real monster behind every ITSM transformation: Organizational Change. Why is it so difficult? How can you navigate it? We explore two powerhouse…
S2E1 ITSM Elevate: The Digital Maturity Model
A Digital Maturity Model is a framework that helps organizations assess and benchmark their progress in digital transformation (the digital strategy in ITSM/ITIL® 4) across multiple dimensions. It…
S1E7 Managing Requests, Service Levels, and Keeping IT Secure
This is the final episode of our ITIL 4 Unplugged series, wrapping it all up with three critical ITIL practices: Service Request Management, Service Level Management, and Information Security…
S1E6 Long-Term Service Excellence – ITIL Practices That Keep IT Running
This episode covers the ITIL practices that keep IT sustainable in the long run. We are talking about Service Configuration Management, Continual Improvement, IT Asset Management, and Supplier…
S1E5 Practices - Fixing Issues and Delivering Value
In this episode, Sara and Chris dive into the management practices that are crucial to keep IT services running smoothly: Incident management, Problem management, Monitoring and Event Management,…
S1E4 Service Value System (SVS) and Service Value Chain (SVC) – How IT Creates Real Value
This episode tackles the ITIL Service Value System (SVS) and the Service Value Chain (SVC). How IT services actually create value instead of just being a cost center.
S1E3 The 4 Dimensions of Service Management
We’re tackling something every IT service depends on—the 4 Dimensions of Service Management. These are the four key areas that determine whether an IT service runs smoothly or crashes and burns.
S1E2 The 7 Guiding Principles - The Golden Rules of ITSM
In this episode, we’re diving into something that makes ITIL actually work in the real world - The ITIL Guiding Principles, the golden rules of IT service management. These seven principles help…
S1E1 Key Concepts of IT Service Management
This episode introduces the key concepts of IT service management in a way that’s engaging, practical, and easy to understand.
Frequently Asked Questions
ITIL® 4 Unplugged - Simplifying IT Service Management has published 20 episodes since March 2025, covering topics in Business, Education.
ITIL® 4 Unplugged - Simplifying IT Service Management is currently dormant with new episodes weekly. Average episode length is 11m.
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