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The “ITOps, DevOps, AIOps - All Things Ops” podcast is dedicated to operating and managing modern large-scale IT infrastructures. If you want to learn best practices from other Leaders in IT operations, this show is for you. Each episode features an interview with a senior IT executive or Thought Leader, discussing topics like: 1. How to manage the increasing complexity of hybrid IT infrastructures 2. How to effectively leverage automation to “do more with less” 3. Getting the most out of monitoring and observability for hybrid IT infrastructures 4. Managing ITOps and DevOps teams
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Recent Episodes
Ep. 54 - How Documentation Can Make or Break Your Team – with Connor Clark-Lindh
The best teams don’t chase perfection—they reduce friction.Ever been told you can’t improve a system because “the documentation isn’t up to date”?In this episode, Elias Voelker sits down with Connor…
Ep. 53 - From 5,000 Alerts to AI-Ready Ops: Inside Acrisure’s Observability Overhaul - with Jordon Peeple
Jordon Peeple is Head of IT Infrastructure Operations at Acrisure—the fast-growing fintech powerhouse you’ve probably used without even knowing it.In this episode, Jordon shares how his team turned…
Ep. 52 - Keeping the Lights On at Visa: How to Engineer for Reliability at Scale - with Divya Veerapandian
How do you ensure reliability across hybrid infrastructure when the cloud half isn’t fully in your control?In this episode, host Elias Voelker talks with Divya Veerapandian, Senior Director for…
Ep. 51 - IT for Human Rights: Scaling Secure Infrastructure for a Global Nonprofit – with Lydia Nicola
For Lydia Nicola’s IT team, a security breach isn’t just a risk—it could mean life or death for the people they protect.In this episode, Elias Voelker speaks with Lydia Nicola, Head of IT Operations…
Ep. 50 - Data Center Efficiency: Monitoring, AI, and Decarbonization - with Martin Casaulta & Martin Hirschvogel
How can you drive data center efficiency without compromising performance?In this episode, host Elias Voelker sits down with Martin Casaulta, Chief Technologist at Hewlett Packard Enterprise…
Ep. 49 – 90% First-Contact Resolution: How to Build a Secure, Efficient IT Helpdesk– with Peg Kearney
How do you hit 90% first-contact resolution—and keep it there?In this episode, Elias speaks with Peg Kearney, Director of IT Operations at the University of Arizona College of Nursing, about how her…
Ep. 48 - From Surviving to Thriving: How a Major Cyberattack Sparked a Full IT Transformation - with Thomas Klithav Hansen
A major cyberattack led Blue Water Shipping to completely transform its IT infrastructure—and now, they're stronger than ever.In this episode, host Elias Voelker sits down with Thomas Klithav Hansen,…
Ep. 47 - 35,000 to 130,000 Students in 5 Years: Scaling IT at Internationale Hochschule - with Thomas Singbartl
Since 2019, Thomas Singbartl, Head of Global IT Operations at Internationale Hochschule (IU), has supported the university's astonishing growth journey from 35,000 to 130,000 students.Join host Elias…
Ep. 46 - IT for the City of Atlanta: Building Scalable and Resilient Systems - with Tameka Neely-Dudley
What can we learn about resilience, scalability, and workforce development from the IT organization of the 6th-largest metro in the US?In this episode, Tameka Neely-Dudley, Director of IT…
Ep. 45 - The Metrics That Matter: Optimizing ITSM by Focusing on Customer Effort – with Huseyin Uysal
Which KPIs really matter in IT Service Management?In this episode, Elias sits down with Huseyin Uysal, Head of Global Service Desk at ISS, to uncover what separates successful IT service management…
Ep. 44 - Mature ITSM: How to Drive Top-Down Change and Build Well-Oiled IT Operations - With Haroon Hasan
What separates a well-oiled IT operation from one constantly putting out fires? In this episode, we dive deep into the world of IT Service Management (ITSM) with Haroon Hasan, author of "Choose to…
Ep. 43 - Scaling Without the Cloud: How Sofascore Manages Millions of Real-Time Requests with Clever Caching - with Josip Stuhli
What happens when your infrastructure faces a live peak of millions of users worldwide—without cloud scalability? In this episode, Sofascore’s CTO Josip Stuhli breaks down how his team navigates…
Ep. 42 - Integrating Cybersecurity with Operations: Ensuring Impact and Efficiency at UNICEF USA - with Andrew Nuxoll
Successful cybersecurity isn’t about heroics, it’s about preventing disasters you’ll never hear about.In this episode, Andrew Nuxoll, Managing Director of IT Operations and Cybersecurity at UNICEF…
Ep. 41 - IT Leadership in Higher Education: Strategies for Service Management, Optimal Customer Experiences, and Employee Growth - with Mark Katsouros
How can universities navigate the complexities of service delivery while pursuing growth and innovation? Mark Katsouros, Senior Director for IT Engineering and Operations at Duquesne University,…
Ep. 40 - Service Management in IT and Beyond - with Martijn Adams
Martijn Adams, General Manager at 4me, brings a lifetime of expertise in IT service management, having worked with leading companies such as Philips, Deloitte, and Danone.This episode delves into his…
Ep. 39 - Scaling Cyware: Lessons From Growing the Company Headcount Fivefold - With Joe Aurilia
How can you scale your tech company while maintaining rigorous operational standards? Senior VP of Operations at Cyware Joe Aurilia shares what he learned while 5x-ing the company.In this episode,…
Ep. 38 - Transparency, Credibility, and Connection: Hard-Earned Lessons From 25 Years in IT - with Paul Teodorescu
Learn from Paul Teodorescu's 25 years of IT experience as he shares the importance of transparency, credibility, and connecting with people in the tech industry.In this episode, Paul shares his…
Ep. 37 - How GenAI Is Reshaping the Way We Do ITOps - with Nathanial Smalley
The end of the traditional SRE? How do you see the future unfolding as AI's role in IT operations grows?In this episode, we welcome Nathanial Smalley, Principal Sales Engineer at Transposit. He…
Ep 36 - Hyper-Converged Infrastructures: The Answer to the Complexity of IT Systems? - with Lee Caswell
Over the next 3 years, more than 750 million new applications will hit the market... and nobody can predict what those applications will look like.In this episode, Lee Caswell, SVP of Product and…
Ep 35 - Cybersecurity Masterclass: Compliance and Breach Prevention in the Era of Cloud and AI - with Jason Ford
Cybersecurity as we know it today is still in its infancy, which begs the question: how will it mature in the wake of rapid cloud and AI innovations?In this episode, Dalarie is joined by Jason Ford,…
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ITOps, DevOps, AIOps - All Things Ops has published 54 episodes since May 2022, covering topics in Technology.
ITOps, DevOps, AIOps - All Things Ops is currently sporadic with new episodes monthly. Average episode length is 47m.
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