Leadership and CX Podcast
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Recent Episodes
Building a Safer Digital World: Protecting Children in the Age of AI
Technology is creating new opportunities for learning, connection, and growth. But as AI, social media, and digital platforms become a […]
S1 The Map Has Changed: Rethinking CX Delivery Footprint in an AI-Driven World
For many years, customer experience strategies focused heavily on finding the lowest cost delivery locations. But today, AI, evolving customer […]
Human at the Core: Building Connection, Culture, and CX in the Age of AI
As AI continues to grow across organizations, teams are becoming faster and more efficient. At the same time, leaders are […]
S1 Prickly Truths: Leadership Readiness in the Age of AI
AI is moving faster than most organizations can keep up with. Every week brings new tools, new promises, and more […]
S1 Why Most AI Initiatives Fail & What Leaders Get Wrong
In today’s fast-changing world, many organizations are trying to adopt AI and improve customer experience. But often, the challenge isn’t the technology […]
S1 AI in Fraud Prevention: Balancing Risk, ROI, and Responsible Adoption for a Safer Future
In today’s fast-moving digital world, fraud is not slowing down – it’s evolving. And with AI becoming more powerful, both businesses and fraudsters are getting […]
S1 How Improvisation & Storytelling Help Leaders Build High-Performing Teams
Most teams don’t struggle because of a lack of training — they struggle because of a lack of connection. In this episode […]
S1 Beyond the Surface: Why Your Operating Model is the Secret to World-Class CX
In today’s experience-driven world, organizations are always looking for ways to improve customer experience. But often, the focus stays on what’s visible — […]
S1 Safety is the New Loyalty: How Trust & Safety Shape Customer Experience in 2026
In a digital world full of choices, customers don’t just look for speed or convenience anymore. They look for something deeper — trust. […]
S1 Why Executive Behavior Determines Customer Experience Outcomes
Every organization has a leadership strategy. Most of them stay on paper. In this episode of the Etech Leadership & CX Podcast, […]
S1 The Satisfaction Stagnation – Why Your AI Strategy Is Killing Your CX (And How to Fix it)
Your AI investment is growing. Your CX scores aren’t. Here’s why. Jim Iyoob and Bob Azman, Founder of InnovativeCX, break […]
S1 What’s Next for Leaders in the Age of AI?
Every leader today is talking about AI. But the real challenge isn’t technology. It’s how leaders adapt. In this episode of the Etech Leadership & CX Podcast, […]
S1 CX in 2026: Moving from CRM Messes to AI Successes
Every organization wants to deliver better customer experiences. And today, new technologies are opening up exciting possibilities to make that happen. But the real […]
S1 Culture Wins Championships and Customer Loyalty
Final Video 0:00 Hello everyone, welcome to the E Tech Leadership Table. 0:03 This is a podcast where we invite […]
S1 Why Culture Still Fails In The Age of AI And How Leaders Actually Change Behavior
Every organization talks about culture. Every leader talks about transformation. And now, everyone talks about AI. Yet many contact centers […]
S1 Proving Quality at Scale – The New Standard for CX Accountability
Every contact center talks about quality, but very few can actually prove it at scale. Most organizations still rely on outdated QA models — small […]
S1 The Customer Experience Lie That’s Costing You Millions
Every business says customer experience matters — yet many organizations still treat it as a cost center instead of a […]
S1 Human Centered AI: Redefining Learning, Development and Leadership in Contact Centers
Every innovation in customer experience starts with one simple question — how can technology make life better for people? As […]
S1 The Future of Contact Center Training: AI, Human Connection & Agent Success
Every strong customer experience begins with a team that feels confident, supported, and prepared. But as workplaces change, with remote […]
S1 Silo Smash: Uniting Departments for an Unforgettable Customer Experience
Picture this: You Walk into work Monday morning, and instead of the usual departmental walls, you see colleagues from different […]
Frequently Asked Questions
Leadership and CX Podcast has published 50 episodes since December 2022, covering topics in Business, Education.
Leadership and CX Podcast is currently highly active with new episodes weekly. Average episode length is 27m.
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