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About This Podcast
It's time to Leapfrog CX. Join enterprise communications analyst and industry provocateur Dave Michels (Founder of TalkingPointz) as he cuts through the hype to find out what truly drives world-class Customer Experience (CX).
In this candid, executive-level podcast series, Dave sits down with C-Level executives from leading CX vendors, cutting-edge implementors, and innovative enterprises. He doesn't just ask about the vision—he demands to know the reality.
Every episode uncovers cost-effective, real-world strategies on how to deliver a compelling customer experience that also drives business results.
- The Hard Questions: Dave asks the tough, no-BS questions about profitability, implementation pitfalls, and the real ROI of your CX technology stack.
- Executive Insights: Hear directly from the leaders making the critical decisions in the CX space—learn what's working, what's failing, and what's next.
- Actionable Strategies: Get past the marketing slides and discover the practical strategies you can apply to immediately improve your own customer engagement and operational efficiency.
Tune in to Leapfrog CX Strategies and get the independent, incisive analysis you need to make the right decisions for your business. Because in the battle for the customer, you can't afford to be a step behind.
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Recent Episodes
S26E1 Vasili Triant, CEO of UJET.CX
In this inaugural episode of Leapfrog CX Strategies longform interviews, host Dave Michaels discusses with Vasili Triant, CEO of UJET, the evolving landscape of customer experience (CX) technology.…
Dave and David on Headsets
The Daves discuss the state of the headset world. Lots of types and considerations. Things you should know - from bluetooth to dect to over-the-ear to earbuds.
Chatz: June 2025 Infocomm and Seachange
In this episode of TalkingPointz Chatz, Dave Michels and David Danto unpack a series of “sea changes” sweeping across tech and communications. They start by examining how AI engines are replacing…
TalkingPointz Channel Insightz #2
In this episode, we talk about the AV channel and upcoming ISE conference. Featuring Dave Berlin, President & CEO at Visual Image Display; Eric Snider, Chief Technology Officer at CTI; and Danny…
Channel Insightz Jan2025
Dave and David chat about the channel with John Cognata of SoftTel amd William Rubio of Calltower.
2024 Review
Dave and David discuss and reflect on 2024.
Insider Report September 2024
Ever wonder what's in a monthly Insider report? The September 2024 report included this:Hey Google, Tell Me About It: Google’s NotebookLM uses LLMs to convert lengthy text from articles, research…
Andy Says RTO Five Days a Week
In this episode of TalkingPointz Talking Headz, David Danto and Dave Michels, joined by Metrigy Research’s Irwin Lazar, dive into the hot topic of Amazon’s recent push to bring employees back to the…
TalkingHeadz with Scott Wharton
I was conflicted when Scott Wharton announced his plans to leave enterprise comms to save the world. I was elated the world would now be saved, but what a loss. It was like one of those…
Why is MDEP Taking So Long?
Microsoft’s ambitious plan to unify device ecosystems under one platform has hit several delays. Originally intended to create a unified version of Android for all Microsoft Teams Room (MTRoA)…
TalkingHeadz Chatz with Ilya on MDEP.
Microsoft has a new operating system, it's based on open source Android, will appear first in Teams meeting rooms, and it's called MDEP. The latest TalkingHeadz podcast has Dave Michels and David…
TalkingHeadz with Kevin McMenamy, CTO of Neat
In this engaging episode of TalkingPointz - Talking Headz, hosts Dave Michels and David Danto chat with Kevin McMenamy, the CTO of Neat, to delve into his fascinating journey through the video…
S2024E3 MTR Ecosystem Shakeout?
Dave Michels and David Danto dive into the Microsoft Teams Rooms (MTR) ecosystem, examining its evolution, current dynamics, and future implications. They highlighted Microsoft's milestone of…
S2024E2 Why Are So Many Comms Execs Quitting?
In this episode of Talking Points Chatz, Dave Michels and Dave Danto discuss the high turnover rates among C-suite executives in various industries, particularly in the tech sector. They note that…
ONE MILLION Meetring Rooms (#MicrosoftTeams)
Microsoft announced it was what we beleive to be the first Meetings provider to reach one million connected meeting rooms. Just for fun, it also dropped that it has 20 million PSTN users! HUGE. The…
Five Video Cameras Walked into a Bar...
TalkingHeadz is a series of interviews with the movers and shakers of enterprise communications - we also have great guests. In this episode, we check in with Brad Hintze, EVP Marketing at…
S2023E3 David Petts On Mitel, ShoreTel, and Unify
TalkingHeadz is an interview format series featuring the movers and shakers of enterprise communications - we also have great guests. In this episode, we check in with David Petts, SVP Cloud to…
S2023E2 Low Code Conversation with Michael Beckley of Appian
TalkingHeadz is an interview format series featuring the movers and shakers of enterprise communications - we also have great guests. In this episode, we check in with Michael Beckley, Founder and…
S2023E1 How to Use Chrome to Give Contact Centers a Shine
TalkingHeadz is an interview format series featuring the movers and shakers of enterprise communications - we also have great guests. In this episode, we check in with Raluca Monet of Google's…
S2022E20 CPaaS Alone Doesn't Organize Customer Data with Jeff Lawson
The 2022 Season Finale of TalkingHeadz features Jeff Lawson, CEO and co-Founder of Twilio. Jeff is always clear, articulate, and friendly. I'm proud to say Twilio was born during my shift as a…
Frequently Asked Questions
Leapfrog CX Strategies has published 118 episodes since October 2018, covering topics in Arts, Business.
Leapfrog CX Strategies is currently moderate with new episodes every 2 weeks. Average episode length is 38m.
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