Episodes 9
Avg. Duration 26m
Activity Highly Active
Since Oct 2025
Latest Episode Jun 2026

Publishing Details

Schedule
Monthly
Format
Episodic
Consistency
63%
Hosting
feeds.captivate.fm

About This Podcast

The Loop features conversations from the frontline of digital services. From CX and AI to Trust & Safety, Financial Crime & Compliance, and beyond, experienced leaders dig into how customer interactions, safe and speedy model building, innovative wellness and resiliency programs, plus platform vigilance can fuel smarter business decisions and drive growth. You’ll get a view of what’s next — and find out what to do now to get there. We go beyond trendspotting to explore the practical, people-driven moves that keep companies ahead.

Podcasting 2.0 Features

episode medium season

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Recent Episodes

S1E9 The 100x Effect: How Knightscope is Redefining Human Potential in Autonomous Security (William Santana Li)

Jun 05, 2026 21m

In this episode, William “Bill” Santana Li, founder and CEO of Knightscope, shares how his company is transforming one of the world's “least technologically advanced” industries — physical security.…

S1E8 Healthcare’s New Frontier: Navigating the Shift to Physical AI (Damini Dhawal)

May 04, 2026 21m

In this episode, Damini Dhawal, Senior Executive and AI-Enabled Technologist, explains why the medical frontline is the hardest, but most critical, area for AI implementation in healthcare. She…

S1E7 The Evolution of the Medical Care System Aided by AI (Dr. David Albert)

Apr 14, 2026 23m

Modern healthcare has moved beyond traditional institutions and practices as clinical technology puts well-being directly into patients' hands, according to Dr. David Albert, founder and Chief…

S1E6 CX Multipliers: How Execution-Driven Partnerships Build Competitive Advantage (Richard Polin)

Apr 01, 2026 27m

External partnerships are a “force multiplier” for customer experience, according to Richard Pollin, Global Head of Vendor Strategy, Risk & Enablement, and VMO at Google, in a Loop podcast…

S1E5 A Mission of Care: Serving Customers and Patients with One Unified Experience

Mar 07, 2026 28m

In telemedicine, a single click can turn a customer into a patient. For HeliosX Group, delivering a unified healthcare experience means navigating the delicate line between convenience and clinical…

S1E4 Turning Innovation Into Lasting Growth (Scott Payne)

Feb 19, 2026 27m

Sustained growth inside mature organizations depends less on chasing new ideas and more on disciplined execution, clear priorities and organizational alignment. In a Loop Podcast episode, Scott…

S1E3 The Missing Pieces to Today's Competitive Advantage (Rahat Nehal)

Feb 09, 2026 29m

Great support both solves customer issues and fosters customer loyalty. But what matters more than the results?On a Loop podcast, Rahat Nehal, VP of Global Support at Rapid7, shares why true service…

S1E2 Transform or Stagnate: AI’s Revolutionary Role In Customer Experience (Sylvain Grande)

Oct 31, 2025 33m

In this episode, PayFit's Chief Product Officer, Sylvain Grande, challenges the "tools-first" approach to AI, explaining that the technology's real value is aligning teams like sales, product and…

S1E1 The Proactive Side of GRC: An All-New Competitive Advantage (Jen-Larie Tumminello)

Oct 20, 2025 23m

Jen-Larie Tumminello, Executive Team Lead of Global & Enterprise GRC Strategy at TD Bank, reframes governance, risk, and compliance as a proactive growth driver. With a deep background spanning…

Frequently Asked Questions

How many episodes does Loop have?

Loop has published 9 episodes since October 2025, covering topics in Business, Marketing.

Is Loop still active?

Loop is currently highly active with new episodes monthly. Average episode length is 26m.

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