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Scaling AI in Service Organizations with Carolynn Smith | Prudential Financial Inc.
In this episode, Shirley Macbeth sits down with Carolynn Smith, Head of US Service at Prudential, to discuss how AI is reshaping the way Prudential’s service organization delivers outcomes for…
How AI Can Solve Problems Without Replacing Systems with Tim Rafton | IAG
Why do AI programs stall before they scale?In this episode, Shirley Macbeth sits down with Tim Rafton, Executive General Manager at IAG, to break down how AI is changing the pace of transformation in…
New Possibilities in the Age of Agentic AI with Samrah Khan | Google
Agentic AI is more powerful than ever. How can organizations keep up with the latest developments to unlock the real potential of AI today? In this episode of Make It Real, Shirley Macbeth talks to…
How AI simplifies complex systems with David Anderson
A conservative mindset may be keeping an organization from fully realizing the benefits of AI. With clear goals and alignment, businesses can take the first step towards embedding AI in the…
Unlocking the Real Value of AI in Business with Rohit Kapoor
Many organizations are still struggling to bridge the gap between the promise of AI and its reality. So, how can leadership make AI work for them?In this episode of Make It Real, Shirley Macbeth sits…
This is Make It Real
How is AI changing the way your organization works?EXL brings you Make It Real, a podcast where you’ll hear from leaders with a real, actionable approach to data and AI.Hosted by Shirley Macbeth,…
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Make It Real has published 6 episodes since November 2025, covering topics in Business, Technology.
Make It Real is currently highly active with new episodes monthly. Average episode length is 23m.
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