Making Risk Flow | The Future of Insurance
Cytora
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About This Podcast
Making Risk Flow is a podcast powered by Cytora. This insurance podcast is designed to bring clarity, know-how and inspiration in driving digital transformation for commercial insurers, paying particular attention to the automation of risk processing. This podcast, led by industry veteran Juan de Castro as well as insurance change-makers, will showcase their learnings, challenges and solutions that have, or haven’t, worked for them. If you are embarking on leading a transformational project in your insurance company and want to make sense of it all - this podcast is for you.
To discover out more about digital risk processing, visit https://www.cytora.com
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Recent Episodes
S8E7 Adapt or Fall Behind: Why Cultural Evolution Equals Competitive Edge | Bryan Falchuk
In this episode of Making Risk Flow, host Jake Harding speaks with Bryan Falchuk, author of the Future of Insurance series, about why insurance’s next competitive edge lies in intelligence, not…
S8E6 Re-Architecting Insurance for Speed, Data and Resilience | David McMillan, Jensten
In this episode of Making Risk Flow, host Juan de Castro speaks with David McMillan, former CEO of esureGroup, to unpack how a mid-sized insurer reinvented itself under private equity ownership.…
S8E5 Finding the 20–40% Your Portfolio Is Missing | Greg Johnson & John Petricelli, Confianza
In this episode of Making Risk Flow: Exploring the Ecosystem, host Jake Harding speaks with Greg Johnson, CEO of Confianza, and Chief Data Officer John Petricelli about the hidden profitability most…
S8E4 Making Risk Flow Across the Insurance Value Chain | Richard Hartley, Cytora (Applied Systems)
In this episode of Making Risk Flow, recorded live at the ITC London 2026 event, host Juan de Castro speaks with Richard Hartley, CEO and Founder of Cytora (now part of Applied Systems), about what…
S8E3 Unlocking Hidden Opportunities in Advanced Climate Modelling | Dave Wood, JBA Risk Management
In this episode of Making Risk Flow: Exploring the Ecosystem, host Jake Harding speaks with Dave Wood, Managing Director at JBA Risk Management, about how AI and deep learning are reshaping…
S8E2 How Precision Climate Data Is Rewriting Insurance Risk Pricing | Duško Radulović, Climatig
In this episode of Making Risk Flow: Exploring the Ecosystem, host Jake Harding speaks with Duško Radulović, Founder and CEO of Climatig, about how high-resolution climate intelligence is reshaping…
S8E1 Why Operating Model Beats Portfolio Strategy in Insurance | Antonio Grimaldi, McKinsey
In this episode of Making Risk Flow, host Juan de Castro speaks with Antonio Grimaldi, Partner at McKinsey, about how London Market carriers can unlock growth by redesigning their operating models,…
S7E16 Why Claims Accuracy Is Insurance’s Biggest ROI Lever | Evgeny Aleksandrov, PilotBird
In this episode of Making Risk Flow, host Jake Harding speaks with Evgeny Aleksandrov, Founder and CEO of PilotBird, about why claims accuracy, and not speed, is the biggest lever in modern…
S7E15 Top Episodes of 2025: The Hartford’s Next Chapter: Building a Global Insurance Powerhouse | Carl Bach, The Hartford
Welcome to a special end-of-the-year series on Making Risk Flow as we count down the weeks to the end of 2025. The series is a collection of our top episodes from this year. Each Tuesday, we will…
S7E14 Top Episodes of 2025: The Vertical Advantage: How Specialisation Drove Success in Insurance | Marcus Ryu, Guidewire
Welcome to a special end-of-the-year series on Making Risk Flow as we count down the weeks to the end of 2025. The series is a collection of our top episodes from this year based on views, downloads,…
S7E13 Top Episodes of 2025: Practitioner’s Guide: The Blueprint for Risk Digitization POCs | Zaheer Hooda and Richard Lewis, Cytora
Welcome to a special end-of-the-year series on Making Risk Flow as we count down the weeks to the end of 2025. Each Tuesday, we will re-release one standout episode as we build up to releasing our…
S7E12 From Hype to Hard ROI: Making AI Actually Work in Insurance | Matthew Grant, InsTech
In this episode of Making Risk Flow, host Jake Harding speaks with Matthew Grant, founder and CEO of Instech and a veteran of 33 years in catastrophe modelling. Matthew unpacks why insurance’s…
S7E11 Making Risk Flow – Season 7 Highlights | Top Lessons & Expert Takeaways
In this special compilation episode of Making Risk Flow, host Juan de Castro revisits conversations with the industry leaders who shaped Season 7. Join Allison Thornicroft, Yaemish Rughoo, Mark…
S7E10 Exploring the Ecosystem: From Reactive to Predictive: The Proactive Advantage Reshaping Cyber Insurance Today
In this episode of Making Risk Flow, host Jake Harding speaks with Ross Wirth, Head of Strategic Tech Ecosystem at CyberCube, about why cyber insurance requires a new playbook for risk assessment.…
S7E9 Fast, Data-Driven Decisions and the Future of Risk | Mark Allan, Ki Insurance
In this episode of Making Risk Flow, Juan de Castro sits down with Mark Allan, CEO of Ki Insurance, to explore how a digital-first, data-led approach is transforming underwriting in the London…
S7E8 Exploring the Ecosystem: How Relativity6 Is Powering AI That Works | Alan Ringvald, Relativity6
Welcome to a new episode of Making Risk Flow: Exploring the Ecosystem. Our host Jake Harding welcomes Alan Ringvald, CEO and co-founder of Relativity6, to unpack how AI and multi-source data are…
S7E7 Turning Risk into Opportunity: Inside Aon’s Data-Driven Approach | Lambros Lambrou, Aon
In this episode of Making Risk Flow, host Juan de Castro welcomes Lambros Lambrou, Chief Strategy Officer at Aon, to explore how one of the world’s largest insurance brokers is transforming risk…
S7E6 Maximising Hero Work: How AI is Transforming Commercial Insurance | Graham Blackwell, Applied Systems
In this episode of Making Risk Flow, host Juan de Castro welcomes Graham Blackwell, President of Applied Systems, to explore the transformative power of technology in insurance. They discuss how…
S7E5 From Data to Decision | The AI-Driven Revolution in Commercial Underwriting
In this special compilation episode of Making Risk Flow, host Juan de Castro revisits our conversations with industry leaders Carl Bach, Johan Slabbert, Bettina Dietsche, Cassandra Vukorep, and…
S7E4 From Relevance to Resilience: Inside the Evolution of Modern Insurance | Jean-Jacques Henchoz, Brit Insurance
In this episode of Making Risk Flow, host Juan de Castro is joined by Jean-Jacques Henchoz (JJ), Non Executive Director, Brit Insurance and a non executive director across the insurance value chain,…
Frequently Asked Questions
Making Risk Flow | The Future of Insurance has published 98 episodes since February 2022, covering topics in Business, Management.
Making Risk Flow | The Future of Insurance is currently highly active with new episodes weekly. Average episode length is 31m.
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