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About This Podcast
Sharing some positivity from the world of Customer Experience, tune in to hear tales of wonderful experiences from a wide ranges of voices interviewed by Chris Holt.
For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk
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Recent Episodes
How founders free themselves from every decision | Klaus Schwarzkopf | Ep 42
Klaus Schwarzkopf from Your Metamorphosis joins the podcast to discuss his views on identifying the activities that create the greatest business impact. Klaus then shares a favourite customer…
Is the best experience no experience? | Tamara Bursztein | Ep 41
How do you reduce customer effort whilst balancing regulation, operations & differing customer expectations across international markets? Tamara Burszein from SquareTrade joins the podcast live…
Why AI literacy comes before AI tools | Simon Hodgkinson | Ep 40
How do charities responsibly embrace AI whilst maintaining trust, ethics & human connection? Simon Hodgkinson, Head of AI at the British Red Cross, joins the podcast live from UCX Manchester to…
Why vendors lose CX deals they didn't know about | James Parkin | Ep 39
James Parkin, Co-Founder of GAIA-CC (the Global Association of AI & CX Consultants), joins the podcast to talk about building a community that connects consultants, vendors & ideas in one…
The most typed thing in chat is "speak to someone" | Ben Hollyer | Ep 38
How do you balance rapid innovation in CX technology with the fundamentals of great customer experience? Ben Hollyer from AudioCodes joins the podcast to explore the evolution of voice, cloud, and…
Channel of choice: finding your CX 80/20 | Nancy Bergantzel | Ep 37
How do you create customer experiences that genuinely resonate & stay with people long after the interaction ends? In this episode, Nancy Bergantzel joins the podcast to explore what great CX…
How to turn customers into raving fans | Simon Teague | Ep 36
How do coaching, leadership and customer experience come together to drive real business results? In this episode of My Favourite CX, Chris Holt is joined by Simon Teague from New Level Results to…
Stop buying AI because your competitors did | Mike Gale | Ep 35
Mike Gale, founder of Acacia Consultants joins the podcast to talk about what it really takes to embed customer experience into the DNA of an organisation. Mike shares his perspective on aligning…
Customer loyalty in financial services | Jim Tatchell | Ep 34
How much does trust really matter in financial services customer experience? Jim Tatchell from Circadian FX joins the podcast to talk about why consistency, integrity & personal relationships are…
Contact centre quality & AI regulation in 2026 | Charlie Adams | Ep 33
What does truly consistent customer experience look like when things don’t go to plan? Charlie Adams, Director of Customer Success & Experience at Custom Connect, joins the podcast to talk about…
Emotional intelligence in customer service and AI | Kathryn Simons-Porter | Ep 32
What makes a customer experience truly memorable in a world of increasing automation? Kathryn Simons-Porter, Founder of Flourish Business Consulting, joins My Favourite CX to talk about her journey…
How hyperlocal agents are beating the portals | Cindy Slaughter | Ep 31
How do you build customer experience that genuinely puts people before property? Cindy Slaughter, Marketing Director at Momentum Portfolio, joins My Favourite Customer Experience to talk about her…
How to build an AI-ready go-to-market engine | Marián Jazbec | Ep 30
What does integrity really look like in customer experience and B2B sales? Marián Jazbec, founder of NEOSD, joins My Favourite Customer Experience to talk about trust, honesty and why being able to…
Great CX turns customers into protectors, not just advocates | Ty Givens | Ep 29
What does it take to transform customer support from a cost centre into a driver of growth? This week on My Favourite CX, I'm Joined by Ty Givens the Founder and CEO of CX Collective, where she…
Dining with strangers: the loneliness antidote | Nimi Singh | Ep 28
How do we bring genuine human connection back into an increasingly digital-first world? This week on My Favourite Customer Experience, I’m joined by Nimi Singh, founder of The Table App, to explore…
How to build support content that sells | Maring Eberlein | Ep 27
How does well directed & managed support data help to improve both customer & employee experience? We take a look at this with Maring Eberlein & talk about how foundational good…
AI fraud: the new threat to contact centre security | Alex Myatt | Ep 26
Does the convenience of modern customer experience jeopardise our defences against fraud & security? Alex Myatt from Pindrop joins the pod to chat about how in a world of ever increasing…
The case for deliberately getting your orders wrong | David Wachs | Ep 25
In a world of transactional interactions, how do you stand out? David Wachs from Handwrytten joins the podcast to talk about the art of the handwritten note & how it is a great way to make a…
A voice AI so good you nearly forget it's a bot | Gary Suchley | Ep 24
Gary Suchley from UJET joins My Favourite CX to talk about how the team at UJET are taking a different approach to the world of CX with mobile first solutions. Gary then shares with us a favourite…
My Favourite CX: Episode 23 Alex Mead
Customer Service Experience Executive Alex Mead from Epic CX joins the podcast to talk about his journey within the world of customer service experience, his key frameworks, views on the future &…
Frequently Asked Questions
My Favourite CX has published 42 episodes since January 2025, covering topics in Technology.
My Favourite CX is currently highly active with new episodes every 2 weeks. Average episode length is 27m.
