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About This Podcast
No Show is about the business of travel: hotels, tourism, technology, changing consumer tastes, the conference industry, and what you actually get for $50 worth of resort fees.
Hosts Jeff Borman and Matt Brown explore the intersection of design, architecture, place, emotion, and memory. When we travel, we pass through these intersections, supported by a massive business infrastructure and a fleet of dedicated (and patient) service professionals.
Want to be a No Show sponsor, or partner up with us to cover your event? Contact our front desk and let's talk.
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Recent Episodes
Hospitality And Tech with Joff Romoff
Joff Romoff, Google Cloud's Global Head - Travel & Hospitality, unpacks the real and imagined cultural gaps between Silicon Valley and the hotel industry. We talk how tech companies are…
Africa’s Hotel Pipeline with Trevor Ward
Here's one of the clearest conversations you'll hear on why Africa is not a single hotel market, but 54 radically different ones.W Hospitality's Trevor Ward breaks down the realities behind the…
Music boom towns, sports tourism growth, and the rise of GEO for travel brands
Experiential tourism around sports and music has gone stratospheric. BTS just announced they're back together and going on a world tour, and flights and hotels across 34 cities sold out almost…
Americans Want to Travel. Just Not in America.
About 71% of active U.S. travelers say they are more likely to travel internationally than they were two years ago. The U.S. has lost half its market share, 10% of global inbound travel to 5%, since…
Toblerone Economics and Why Duty-Free Survives
For 70 years, duty free sat at the intersection of monopoly on concessions, opaque pricing, cross-border tax rules, very captive audiences, and political insulation. Non-aeronautical revenue —…
The Sky Is Open, Except Where It’s Not
The Nine Freedoms of the Air are one of the most fascinating (and quietly political) frameworks in global aviation. They define what airlines are allowed to do when flying between countries, and they…
Claudia Vecchio of Sonoma County Tourism
As President and CEO of Sonoma County Tourism, Claudia Vecchio always has an eye on the delicate balance between tourism growth and community stewardship. No small task in one of the most famous…
Why DMCs Matter with Tony Lorenz
If the word "creator" were a person, that person would be Tony Lorenz. He is known universally for his work in the global meetings and events sector and his impossibly deep understanding of the event…
Jennifer Barnwell, President of Curator Hotel and Resort Collection
From the Jersey Shore to the Sunset Strip, the Garden of the Gods to Boston Common, the Eden Roc to the El Capitan, Curator Hotel and Resort Collection has been on an absolute tear, bringing some of…
2026 Travel Trends: Less Noise, Better Value, Smarter Choices
We're here, it's happening, 2026 is officially a thing. As we restart our brains for the new year, we ponder:Is Hushpitality a thing?The good news about global growthFatigue as a good thing in…
The Mayflower at 100: How One D.C. Hotel Shaped American History
When you walk into the Mayflower Hotel, it feels like a film set, the ideal visual representation of what a hotel should be. It is one of the most important venues in the shaping of America, hotel or…
Travel Alberta's David Goldstein
Nobody knows the ebbs and flows, ins and outs, weather patterns and trail ratings of Canadian tourism like Travel Alberta's CEO David Goldstein.In a candid and free-flowing conversation, we talk…
Welcome To America, Please Wait 400 Days
Tariffs, shutdowns, "integrity" fees, H2-B visa caps, FAA staffing and hardware issues, airport restrictions ... it all begs the question: Does the U.S. government hate its own travel…
Trust and travel's future at the 2025 Phocuswright Conference
AI was, predictably, everywhere, all at once, in every session at this year's conference, but there was a distinctly humanist air to it all as well. Trust, connection, authenticity, reality,…
Visionaries from the 2025 Phocuswright Conference
No Show is at the 2025 Phocuswright Conference this week talking to a variety of exhibitors, innovators, and speakers and taking their temperature on the present and future of travel technology. We…
2025 Phocuswright Conference preview with Mitra Sorrells
Mitra Sorrells, Senior Vice President, Content for Phocuswright, joins us on the eve of the conference to talk about the big themes, keeping hype in check, new trends around data and customer…
No Showed: National Parks, Shutdowns, And Local Economies
A short episode this week on the quite unique, very sad U.S. government approach to tourism and park spaces. How much money are the parks losing, how much are the towns around the parks losing? And…
How Hotels and OTAs Are Actually Using AI Today
What specific AI-related things are good hotel commercial leaders actually doing today? Great question! It's already everywhere, so we got deep and practical for this episode. We talk about:How Al…
Will AI Kill the OTAs?
AI's true impact on travel remains deeply speculative, with companies scrambling to stake claims while few concrete applications deliver true transformation. But everyday uses like dynamic pricing,…
Tiffany Cooper on Mandarin Oriental's Plans for the Americas
How has Tiffany Cooper been so successful for so long? By bringing mind, soul, and spirit to the hotel industry. She's Head of Development, Americas for Mandarin Oriental Hotel Group, which for 5…
Frequently Asked Questions
No Show has published 98 episodes since October 2021, covering topics in Business, Management.
No Show is currently highly active with new episodes every 2 weeks. Average episode length is 25m.
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