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About This Podcast
Listen to industry experts discuss topics in the manufacturing industry with a focus on the right-to-repair movement, parts identification, data management and sales processes.
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Recent Episodes
S2E1 Trends and Predictions: What 2025 Holds for Manufacturing Aftersales
Send a textWelcome to Season 2 of OEMs: Blockers and Breakthroughs! In this opening episode, Sam Burgess, CEO of Partful, and Rob Butler, Head of Sales, discuss the key trends shaping manufacturing…
S1E13 The Dos and Don’ts of OEM Aftersales Management with Tony Byrne
Send a textIn this episode, we’re joined by Tony Byrne, an aftersales specialist and leader in the automotive industry. With experience at Synergy, Lotus Cars, and now as the Owner of AutoInsight…
S1E12 Behind the Scenes of Partful 2.0 with Automated 3D Catalogs and Faster Aftersales
Send a textOur new platform is here! Partful 2.0 is our latest platform iteration, set to transform how OEMs create, manage, and update their parts catalogs. Partful 2.0 enables OEMs to streamline…
S1E11 Solving BoM Challenges and Helping OEMs Build a Better Future
Send a textIn this episode, we look at the critical role that Bill of Materials (BoM) management plays in the success of OEM businesses. With insights from Carl Kenyon, a manufacturing industry…
S1E10 Increasing Aftersales Knowledge and Access to Parts Data with Kolpak
Send a textIn this episode, we explore how Kolpak is revolutionizing customer experience by enhancing aftersales knowledge and streamlining access to parts data. Hear from Jay Maiden, Director of…
S1E9 The Increasing Need for Real-Time Integration with ERP and PLM
Send a textEngineering and manufacturing aftersales services often suffer from disconnection and silos, hindering effective collaboration and data sharing. In this episode, we explore the reasons…
S1E8 Aftersales Service Boosts Customer Experience with Triangle Tube
Send a textIn this episode, we explore how Triangle Tube revolutionized its aftersales service to boost customer satisfaction. Discover the game-changing impact of 3D interactive technology on…
S1E7 Connected Digital Thread for Lower and Mid-market OEMs
Send a textIn this episode, we're exploring the world of digital threads and their pivotal role for small and mid-sized OEMs.Jos Voskuil, a renowned PLM expert and coach joins us in this episode to…
S1E6 Why does it cost more to support than to manufacture for OEMs?
Send a textWhy does supportability cost so much for OEMs? In this episode, reunited colleagues, Sam Burgess and Carl Kenyon discuss the challenges OEMs face, drawing from their experience in the…
S1E5 Establishing Aftersales Digital Thread
Send a textIn this episode, join hosts Tanya Tran and Sam Burgess as they dissect the persistent headache of parts data for OEM teams worldwide. Delving into the root causes of data inconsistencies…
S1E4 Outdated Tech damages your bottom line, OEMs!
Send a textIn this episode, we delve into the world of manufacturing aftersales, exposing the detrimental impact of outdated technologies and processes on OEMs' growth. We welcome two new guests to…
S1E3 The Data Elephant
Send a textJoin the chat with our data guru—Parris Hall alongside your hosts, Sam Burgess, and Tanya Tran, as they unravel the quirks and challenges in the world of aftersales and data management. In…
S1E2 The Pains of After Sales Customers
Send a textWe're spilling the beans on the OEMs biggest secrets and how they're shaping the after sales experience. Join us as we dive deep into topics like the importance of nailing down parts…
S1E1 The Hidden Side of Manufacturing - After Sales Revealed
Send a textThis is our first episode. How exciting!We’ll talk about the overall industry challenges and how Partful came to be, alongside our valued investors Mark Robinson from Par Equity and…
Frequently Asked Questions
OEMs: Blockers and Breakthroughs has published 14 episodes since September 2023, covering topics in Technology.
OEMs: Blockers and Breakthroughs is currently sporadic with new episodes monthly. Average episode length is 36m.
