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AJ: "First Purchase Ko from My First Call Center Salary was Gas Stove."
AJ may have only spent a few months in the call center, but that doesn't mean it didn't give him the lessons that he needed.AJ shares his remarkable journey from starting a career in the BPO industry…
Precious: "Switching BPO Companies Isn't Something I Am Proud of. Pero Grabe ang Pressure."
Switching call center jobs aren't necessarily job hopping. you'll learn from Precious.Precious shares her experiences working on a seasonal Mother's Day account, her journey through different roles…
LA: " Grabe 'Yung Character Building na Ginagawa ng BPO Industry."
LA worked in one of the biggest BPO companies, yet she felt small. Bakit kaya?LA shares her BPO career journey, starting as a call center agent and evolving into the co-founder of The VA Hub. She…
Nica: "Wala Namang Masyadong Nangyayari sa Team Building; Nagi-Inuman Lang."
Bakit nag-call center si Nica kung ang goal niya sa life ay mag-barko para mag-travel?Discover how Nica started her career in 2010, balanced work and studies, and navigated various roles and…
Effie: "Naglalaro ako, then, biglang may pop-up ads sa PC. 'Would you like to apply?'"
Effie shares his serendipitous start in the BPO industry back in March 2006, spurred by an online ad while gaming at a computer shop. With no solid career plans post-graduation, Effie's spontaneous…
Mia: "Sa Call Center Nagsimula ang 'Game of Thrones'!"
As a young mother, paano nag-thrive si Mia sa call center? Mia discusses her career progression, from an agent in 2005 to a team lead. She discusses the industry's toxic culture, illicit…
Ilonah: "Naiwanan Ako ng Shuttle Noong Pandemic, Nilakad ko ang C5!"
In this episode, we meet Ilonah, who started her call center career in January 2020, right before the pandemic hit. She shares about her training and onboarding experience, at noong maiwan siya ng…
Joyce and Kat: "Kami Ang Naging Support System Ng Isa't-Isa."
Friends from work ang episode na ito!Joyce and Kat discuss their experiences, workplace challenges, and the lifelong friendship they've formed. They discuss AI's impact on BPO, pandemic career…
Mika: "Alam Kong I Can Do More, Pero Nakaka-limit Ang Step-By-Step Procedure."
Ang saya ng buhay ni Mika sa Japan, pero bakit siya umuwi para mag-trabaho sa call center?Mika shares her journey of starting her career in the call center industry in 2011.She discusses her…
Ehdina: "AI Would Replace Tasks, Not People."
Ehdina began her call center career in 2012 to support her family and transitioned to a digital marketing agency owner during the pandemic, showcasing her resilience.Ehdina discusses her call center…
Gracey: "I Developed PCOS Because of The Call Center Stress"
Yes, you read the title right.Sa pangalawang try niyang mag-call center, Gracey discusses the work environment, challenges, and the impact on her health, including developing PCOS due to stress and…
Bakit May "Off The Record Podcast with Ann Kristine"?
Off The Record Podcast with Ann Kristine host shares the unique journey that led to the creation of this podcast. Malalaman mo na ang dahilan sa likod ng mga untold stories of former call center…
Mary: " Nabigyan Ako Ng Opportunity Sa BPO Na Mapalagay Sa Tamang Path."
Mary shares her call center journey from starting her call center career in 2006 to becoming a successful virtual professional. She opens up about the challenges she faced, including career setbacks,…
Khate: "Discipline Ang Malaking Naitulong Sa Akin Ng BPO."
Khate shares her experiences and challenges throughout her career in the BPO industry. Starting as a call center agent in April 2009 (take note: pinuwersa siya ng kapatid niya), Kate details her…
Jon-Yel: "The Industry Was There When I Needed It."
Jon-Yel shares his comprehensive journey through the BPO industry, starting from his beginnings in a project-based role at 1-800-Flowers.com (gustung-gusto niyang sinasabi ito!). He discusses the…
Lauren: "Sa Commissions Ko Lang, Buhay Na Ako!"
Lauren recounts her journey from a pioneer member of an Alabang contact center to roles in quality assurance and vendor management over nearly a decade. Lauren discusses her reasons for choosing a…
Nin: "May Bomb Scare sa Building, Pero Sigaw ng Isang Director, 'Go Up! Take Calls!'"
Teacher si Nin, pero bakit siya nag-shift sa pagiging call center agent?One year lang agent si Nin, as she applied for a Quality Auditor position, which she held for 7 years. Nin explains the impact…
Lian: "Please Pick Up My Shift; Bibigyan Kita ng Jollibee!"
Lian shares her experiences starting in the BPO industry in 2005, initially working part-time while in college. Ang desisyon niya na mag-full-time as a call center agent ang nagbukas sa kanya ng…
Lyra: "Baka Sama ng Loob ang Maiuwi Kong Sweldo!"
Lyra's interview is an insightful conversation about transitioning into the BPO industry right after college graduation. May naghihintay na trabaho para sa kanya, pero bakit siya nag-call…
Podcasting Insights from the Off The Record Host
To start this podcast, Off The Record host Ann Peñaredondo, a seasoned podcaster, takes the mic to discuss various aspects of podcasting. She shares insights on DISC personality types, especially how…
Frequently Asked Questions
Off The Record with Ann Kristine has published 20 episodes since February 2025, covering topics in Business, Careers.
Off The Record with Ann Kristine is currently dormant with new episodes weekly. Average episode length is 38m.
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