OFFBounds Retail
Paula Macaggi
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About This Podcast
OFFBounds is where the world’s retail and commerce leaders go beyond headlines to talk about the decisions, strategies, and ideas shaping the future of the industry.
Every week, Paula Macaggi sits down in person with executives from leading brands, retailers, and technology companies for candid conversations about leadership, innovation, growth, and the realities behind building modern commerce businesses.
More than a traditional interview show, OFFBounds explores the human side of leadership: the risks taken, the lessons learned, the moments of reinvention, and the perspectives that rarely make it into press releases or conference stages.
Recorded in person with premium audio and video production, OFFBounds brings global commerce executives together in conversations designed to inform, challenge, and inspire the next generation of industry leaders.
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Recent Episodes
120. Larroudé's CEO, Ricardo Larroudé: "The best person to program the company they have a vision for is the CEO."
This episode was brought to you by RayonRetail design teams use Rayon to create store layouts, documentation, standards, and presentations in one collaborative platform. By combining design tools and…
119. Brandon Rael's Insights on Agentic Commerce
When ChatGPT launched, most retailers focused on chatbots and customer service. Today, the conversation is much bigger. AI agents are beginning to influence how consumers discover products, compare…
118. Retail Trends 2026
Retail is entering a new era where technology is becoming invisible and human connection is becoming more valuable than ever. In this solo episode of OFFBounds, Paula Macaggi breaks down five major…
117. We Turned OFFBounds Into an AI-Powered Newsroom
Check our new website: OFFBounds.tvWhat does a media company built for the AI era actually look like? In this special solo episode of OFFBounds, Paula Macaggi shares how OFFBounds evolved from a…
116. American Golf's CEO, Nigel Oddy: “Be clear on the vision. Keep it simple.”
In this episode of OFFBounds, Paula Macaggi sits down with Nigel Oddy, CEO of American Golf, to unpack what it really takes to turn around a retail business. With more than four decades in the…
115. TCL's VP of Brand and Digital Marketing, Cole Moir: "You can't change what you don't measure."
How do you take a brand most people see as the budget option and turn it into a serious competitor against Samsung, LG, and Sony? You start by knowing your consumer better than they do.Cole Moir is…
114. Carl Boutet's New Book: The Flip: “The danger isn’t AI. It’s when we stop questioning what it tells us.”
Paula Macaggi sits down with Carl Boutet in Montreal to unpack his new book, The Flip. What starts as a conversation about AI quickly turns into something deeper. A discussion about how value is…
113. Rohlik Group's Head of Strategy, Petr Lizner: "Online grocery can be profitable and is profitable. It's just a question of scale."
Rohlik Group delivers 70,000 grocery orders a day across five European markets in as little as 60 minutes, profitably. And most people outside Europe have never heard of them. In this episode, I sit…
112. Loblaw's VP and GM of Loyalty, Noah Goldberg: “The best loyalty programs don’t reward spend. They reward behavior.”
Everyone has a loyalty program, but very few brands actually create loyalty. In this episode of OFFBounds, Paula Macaggi sits down with Noah Goldberg from Loblaw Companies Limited to unpack what it…
111. Liza Amlani's Book, The Material Life: “If we’re not innovating the process, everything breaks on the shop floor.”
Most retailers don’t have a technology problem, they have a process problem. In this episode, Paula sits down with Liza Amlani to unpack how the disconnect between corporate strategy and store…
110. UNTUCKit's VP of IT and Systems, Jason Lerman: “Great retail technology should be invisible.”
UNTUCKit built its brand around a simple idea: shirts designed to be worn untucked. But behind that simple product is a complex technology operation supporting 80+ stores, multiple e-commerce sites,…
109. Meadow Lane's Founder and CEO, Sammy Nussdorf: “We didn’t market the store. We built it in public.”
What happens when you build a retail store in public?When Sammy Nussdorf launched Meadow Lane, he chose a very different strategy from the traditional retail playbook. Instead of opening quietly and…
108. Boll & Branch's VP of CX and Loyalty, Anna Esrov: “We’re big on unreasonable hospitality.”
Boll & Branch has built its competitive advantage on something many brands overlook: hospitality. In this conversation, Anna Esrov, VP of Customer Experience & Loyalty, shares how the luxury…
107. Lenovo's CMO of Intelligent Devices Group, Emily Ketchen: “We are creating an entirely new category around the AI PC.”
In this episode of OFFBounds, Paula Macaggi sits down with Emily Ketchen, SVP and CMO of Lenovo’s Intelligent Devices Group and International Markets, to explore what it really takes to modernize…
106. Primark US' Head of Marketing, Rene Federico: “Awareness brings them in. Experience brings them back.
Paula Macaggi sits down in New York with Renée Federico, Head of Marketing at Primark US, to explore how one of Europe’s most iconic retail brands is accelerating its growth across America. From…
105. Coterie's SVP of Growth, Ankur Goyal: “Trust is built when product, experience, and brand work together.”
Paula Macaggi sits down with Ankur Goyal, SVP of Growth at Coterie, to explore how a premium, subscription-first brand can win in one of the most competitive and emotional consumer categories: baby…
104. Helzberg's VP of Innovation, Ryan Holm: "Technology is never going to replace human connection"
Ryan Holm, Divisional VP of Retail Innovation and Operations at Helzberg Diamonds, joins me in our New York studio to explore how a 111-year-old jewelry retailer bridges heritage with cutting-edge…
103.HANRO US' President, Marianna Satanas: "It's called intimate apparel for a reason. It really is intimate"
Marianna Satanas, President of HANRO USA, joins me for a great interview while we wear pajamas in our New York studio. We dive into the world of luxury intimate apparel, exploring the deeply personal…
102. Westwing's CEO, Andreas Hoarning: "Creativity without discipline is art. Discipline without creativity is commodity."
Westwing’s transformation is a rare example of how a digital brand can reinvent itself and return to profitable growth. Recorded in Munich, this conversation with CEO Andreas Hoerning explores how…
101. Retail Trends: The Rise of Brand Memberships with Jack Stratten
In the first episode of OFFBounds Season 3, Paula Macaggi is joined by retail trend expert Jack Stratten to unpack one of the fastest-growing shifts in retail today: the rise of brand memberships.…
Frequently Asked Questions
OFFBounds Retail has published 126 episodes since January 2024, covering topics in Business, Careers.
OFFBounds Retail is currently highly active with new episodes weekly. Average episode length is 30m.
Sign up on Grep.FM to access contact details for OFFBounds Retail, including email and social media links.
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