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About This Podcast
An original ActiveOps podcast focused on all things Operations.
We know it's not easy running operations. Pressures on cost, risk, customer and employee experience are a constant struggle as operational leaders try to do more with less. In this podcast series, we bring together true Ops Game Changers, who share real-life stories of how they delivered against business drivers – and delivered big!
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Recent Episodes
S2E1 S02E01: Operations Isn't Spelled with a Capital 'O'
You're listening to 'Ops Game Changers', the ActiveOps podcast where we share real-life stories from remarkable leaders that are revolutionizing the world of service operations. In this series, we…
S1E12 S01E12: The power of data and unlocking the 80/20 to focus on what matters most
You’re listening to 'Ops Game Changers', the ActiveOps podcast where we share real-life stories from remarkable leaders that are revolutionizing the world of service operations. In this series, we…
S1E11 S01E11: Reimagining Operations with purpose and people at the centre
Ops Game Changers: How CIBC Mellon reimagined its operations with purpose and people at its core You’re listening to 'Ops Game Changers', the ActiveOps podcast where we share real-life stories from…
S1E10 S01E10: How Great Britain Rugby Sevens use data to drive performance in sport
You’re listening to 'Ops Game Changers', the ActiveOps podcast where we share real-life stories from remarkable leaders that are revolutionizing the world of service operations. In this series, we…
S1E9 S01E09: Simplifying Operations for Maximum Efficiency and Customer Satisfaction
Ops Game Changers: How Rabobank combined cross-border call centres and simplified their operations for maximum efficiency & customer satisfaction You’re listening to 'Ops Game Changers', the new…
S1E8 S01E08: Integrating Operations and Finance for improved decision intelligence
Ops Game Changers: How First Mortgage Services transformed to become a data-centric organisation by integrating finance and operations.You’re listening to 'Ops Game Changers', the new ActiveOps…
S1E7 S01E07: Becoming more data-centric to improve operational decisions
Ops Game Changers: How Fidelity International embarked on a transformation programme to become more data-centric. You’re listening to 'Ops Game Changers', the new ActiveOps podcast where we share…
S1E6 S01E06: Driving efficiency and business growth with upskilling
Ops Game Changers: How Velonetic invested in upskilling employees to increase efficiency, business performance and growth opportunities. You’re listening to 'Ops Game Changers', the new ActiveOps…
S1E5 S01E05: Achieving operational excellence: Atlanta Group's approach to multiple brands
You’re listening to 'Ops Game Changers', the new ActiveOps podcast where we share real-life stories from remarkable leaders that are revolutionising the world of service operations. In this series,…
S1E4 S01E04: Transforming Operations with AI and Automation
You are listening to 'Ops Game Changers', the new ActiveOps podcast where we share real-life stories from remarkable leaders who are revolutionising the world of service operations. In this series,…
S1E3 S01E03: Driving Employee Engagement to Improve Staff and Customer Satisfaction
You are listening to 'Ops Game Changers', the new ActiveOps podcast where we share real-life stories from remarkable leaders that are revolutionising the world of service operations. In this series,…
S1E2 S01E02: Building a Fully Flexible Workforce and Operating Model by Connecting Front and Back-office
You are listening to 'Ops Game Changers', the new ActiveOps podcast where we share real-life stories from remarkable leaders who are revolutionising the world of service operations. In this series,…
S1E1 S01E01: Skyrocketing NPS and CX in Service Operations
We premiere 'Ops Game Changers', the new ActiveOps podcast where we share real-life stories from remarkable leaders that are revolutionising the world of service operations. In this series, we…
Frequently Asked Questions
Ops Game Changers has published 13 episodes since January 2024, covering topics in Business, Management.
Ops Game Changers is currently highly active with new episodes semi-annually. Average episode length is 41m.
Sign up on Grep.FM to access contact details for Ops Game Changers, including email and social media links.
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