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Ordway blog series
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Recent Episodes
S1E7 Understanding New ARR at SaaS Companies
New ARR is calculated by summing the Annual Recurring Revenue from all new customer contracts signed within a specific period. It focuses solely on revenue generated from entirely new logos,…
S1E8 ACH Payments for B2B
ACH transactions typically feature lower processing fees and higher retention rates for recurring billing due to fewer expiration issues compared to credit cards. While credit cards offer instant…
S1E6 5 Ways SaaS Companies can Generate Expansion ARR
The ability to retain and grow customers is one of the most important factors investors look for to assess the health and performance of a SaaS business. In this article we will share five…
S1E4 10 Ways to Reduce Days Sales Outstanding
Optimizing cash flow is vital for any SaaS business, especially where recurring revenue fuels growth. Small delays in collecting payments can lead to significant operational challenges and strain…
S1E5 Seven Reasons Payments Don't Match Invoices
The goal of every invoicing process is to collect the payment from the customer. But receipt of the cash isn’t always the last step in the process. Discrepancies between invoice amounts and actual…
S1E3 Account Hierarchy for Parent Child Billing
Account hierarchy refers to the structured relationship between multiple customer accounts or sub-accounts within a parent organization. It enables SaaS companies to manage sales, customer success,…
S1E2 Six Reasons Your Usage-Based Invoices are Confusing Customers
Usage-based pricing often creates “gotcha” invoice moments that drive customer support tickets—especially when convenience features introduce complexity. In this episode, we'll explore six common…
S1E1 Credit Card Surcharges
Credit cards offer a convenient, low-friction experience for customers, but the processing fees can add up to be a meaningful drain on margins. Passing credit card surcharges to customers can help…
Frequently Asked Questions
Ordway has published 8 episodes since January 2026, covering topics in Business, Management.
Ordway is currently highly active with new episodes hourly. Average episode length is 4m.
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