Prose + Comms: Engagement, Unplugged
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The Customer Experience Gap: What Brands Promise vs. What Customers Remember
Every brand says it cares about customer experience, but customers remember what actually happens, not what the campaign promised. This episode of Prose + Comms: Engagement, Unplugged explores why…
The Marketing Jargon Hall of Shame
Marketing loves a good buzzword. But somewhere between “omnichannel,” “synergy,” and “authentic storytelling,” the words we use to sound strategic can start to lose all meaning.In this episode of…
Distinctive or Likable? What Actually Makes a Brand Memorable
Brands want to be liked, but being liked does not always mean being remembered. On this episode of Prose + Comms: Engagement, Unplugged, Brian and Laura unpack the tension between distinctiveness and…
Rebrands: What Separates the Ones That Work?
Rebrands have a way of looking simple from the outside, but inside the business, they touch everything. This episode digs into what it really takes to get it right.Laura and Brian sit down with Sarah…
AI & Creativity: Tool or Threat?
AI is changing creative work, but maybe not in the ways people expected. On this episode of Prose + Comms: Engagement, Unplugged, the team explores how AI is actually showing up for creatives today:…
The Meetings That Waste Marketing's Time
Why are marketers losing so much time in conversations that go nowhere, and what can you do about it? From flying across the world for a two-hour meeting to sitting through brainstorms with no ideas,…
Are Marketers Becoming AI Editors Instead of Creators?
AI is now every marketer’s always-on intern. But if everyone has access to the same tools, what actually sets great work apart?In this episode of Prose + Comms: Engagement, Unplugged, Brian Rowley…
From Scrappy to Strategic: How Lean Teams Build Marketing That Drives Revenue
Small team, big expectations? This episode is your sign to stop doing “everything” and start doing what actually moves the business.Brian Rowley and Laura Smith welcome Norman Guadagno, fractional…
What Marketers Get Wrong About LinkedIn Visibility
If LinkedIn makes you feel like you have to choose between showing up and saying something wrong, this episode is your permission slip to stop playing it safe. PR leader Parry Headrick joins Brian…
Bridging the Gap: Why Sales & Marketing Collaboration Breaks Down
Want your sales and marketing teams to actually work together? This episode explains how data-driven dashboards, clear communication, and shared accountability can drive measurable growth. On Prose +…
Moments that Mattered: 2025 Recap
Fifteen episodes. Six months. A lot of opinions. In this year-end wrap, we look back at what challenged us, what surprised us, and what we’re carrying forward into 2026.For the final episode of the…
Embedding Intelligence: The Next Phase of AI in Marketing and Experience
AI is reshaping marketing and customer experience faster than anyone expected, and most teams are only scratching the surface. In this episode of Prose + Comms: Engagement, Unplugged, we break…
Is Storytelling Overrated? Why Brands Need to Start "Storydoing"
Storytelling has become one of marketing’s favorite buzzwords, but has it lost its meaning? In this episode of Prose + Comms: Engagement, Unplugged, Brian and Laura unpack the evolution of…
I’m Not a Salesperson… Or Am I? The Mindset Shift Every Professional Needs
Think you’re not in sales? Think again. On this episode of Prose and Comms: Engagement, Unplugged, hosts Laura Smith and Brian Rowley explore how almost everyone sells in some way, often without…
Can the Employee and Brand Story Intertwine? The Impact of Personal Branding on Employee and Company Success
Marketing today is about connection, and personal branding is at the heart of it. On this episode of Prose + Comms: Engagement, Unplugged, Brian and Laura are joined by personal branding expert Kait…
Beyond the Likes and Follows: What the Best Brands Get Right About Influencer Partnerships
Influencer marketing is about more than follower counts. It’s about authenticity, strategy, and results. In this episode, Laura and Brian sit down with influencer marketing expert Joelle Moroney to…
Building a Marketing Culture That Values Both Creativity and Process
Can creativity and process really coexist, or are they destined to clash? In this episode of Prose + Comms: Engagement, Unplugged, Brian Rowley and Laura Smith explore one of marketing’s biggest…
Data-Driven vs. Gut-Driven: Who Wins the Strategy War? Navigating Marketing Strategies for Customer Experience
Marketers today must navigate the constant tension between data-driven strategies and gut-driven intuition. This episode explores how to enhance customer experience through the balance of data…
The CX Trap: More Tech, Less Impact? Rethinking Marketing Technology for Better Customer Experience
More tech, less impact? Explore why bigger stacks can mean weaker customer experience, and how to bring the focus back to results.Is your marketing technology helping you deliver a better customer…
Agency or In-House? The Great Marketing Tug-of-War
This week on Prose + Comms, Laura Smith and Brian Rowley explore one of marketing’s most persistent questions: Should brands go in-house, outsource to agencies, or find a hybrid approach? With…
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Prose + Comms: Engagement, Unplugged has published 27 episodes since May 2025, covering topics in Business, Marketing.
Prose + Comms: Engagement, Unplugged is currently highly active with new episodes every 2 weeks. Average episode length is 35m.
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