Quality Impact
The Chartered Quality Institute
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About This Podcast
Quality Impact is a series from the Chartered Quality Institute (CQI) hosted by Rashad Issa featuring interviews with thought leaders offering insights on the challenges, solutions and the future of their industries.
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Recent Episodes
Leading Quality Across Borders and Time Zones
What does it take to turn a reactive quality function into a trusted global team? Manuel Ancizu who is a Commercial Program Manager for Global Wind Energy Projects based in Spain shares how his team…
90% of Global Trade Depends on This Invisible System And Most Leaders Ignore It
What if the biggest driver of growth, innovation and market access is the one most organisations overlook? In this episode, Chantal Guay, CEO of the Standards Council of Canada, joins Rashad Issa to…
Leading Without Fitting the Traditional CEO Mould
Helen Hardy, CEO of the Chartered Institute of Logistics and Transport UK, shares her journey into leadership, overcoming imposter syndrome, and modernising professional bodies. She explores skills…
How Compliance Could Get You Caught Out
Compliance is no longer a lottery. As AI-powered enforcement tightens the net, silos, shortcuts and “we’ll fix it later” mindsets are becoming business-ending risks. Lee Bryan of ARCUS Compliance…
How To Get On With Your New AI Colleague
As AI becomes a digital teammate rather than a tool, quality professionals face a critical shift. Host Rashad Issa is joined by Susannah Clarke, Managing Partner at Process Management International…
What’s Really Changing in Quality? Insights from the CQI CEO
Vince Desmond, CEO of the CQI, explores the most significant shifts redefining quality in 2026 – from where AI is delivering real value to growing resilience expectations, global collaboration, and…
This 2-Minute Trick Will Completely Change How You Think at Work
This World Quality Week, themed 'Quality: think differently’, we explore how leaders and teams can train their minds to toggle between structure and creativity in seconds. Dr Ken Hudson, inventor of…
Think Differently or Fail: Graham Upton on Rethinking Quality
In this episode of Quality Impact, host Rashad Issa speaks with Graham Upton, Technology & Innovation Director and Chief Architect at Capgemini Engineering. Drawing on experience from aerospace…
Why Your Brain Sabotages Change and What Quality Leaders Can Do About It
In this episode of Quality Impact, host Rashad Issa sits down with neuroscience expert Hilary Scarlett and Lean Six Sigma specialist Martin Brenig-Jones to explore how understanding the human brain…
Liberating Data with AI, Lessons from Oakland CEO Richard Corderoy
Richard Corderoy, CEO of Oakland, a data and AI consultancy, works with some of the UK’s biggest organisations to turn data into a source of competitive advantage. He shares how companies can move…
Inside the Quality Lab: How Innovation Is Reshaping the Industry
In this episode of Quality Impact, host Rashad Issa speaks with Benedikt Sommerhoff, Head of QualityLab at the German Association for Quality (DGQ). Benedikt shares insights into how AI, digital…
Is Your Business Complicit? Inside the Modern Slavery Crisis in Global Trade
What does quality have to do with modern slavery? In this eye-opening episode, Rashad Issa speaks with Steve Gibbons, Director at Ergon Associates and expert in human rights due diligence. Steve…
From Factory Floor to Fork: Can Quality Save the Food Industry?
Is the food industry doing enough to keep us safe? Or is it just ticking boxes? Caitlin MacArthur, Safety Executive at Sodexo with 26 years of frontline experience, joins the show to expose how…
The Business of Sustainability in Agrifood
How can quality management drive sustainability in agriculture? In this episode, we explore smart farming, carbon footprint reduction, and practical solutions with industry expert John Taylerson MBA,…
Women Shaping Quality
In this episode of Quality Impact, Rashad Issa speaks with Lou Doyle, Founder of Mesma and a leader in quality, change management, and education improvement. Lou shares her insights on the evolving…
An Apprentice’s Journey
In this episode, host Rashad Issa sits down with Victoria Derbyshire CQP MCQI (Quality Manager at Cavendish Nuclear and the youngest CQI trustee) and Sam Boniface (Head of Quality for Pump Parts and…
Auditing Reimagined: Speed, Simplicity and AI
Start your year with fresh insights into the future of auditing in the latest episode of Quality Impact. Host Rashad Issa welcomes Ian Mitchell, CEO of DeepFathom, and Sandy Domingos-Shipley, ISO…
Unlocking Excellence: Why Quality Is Your Business Partner For Success
In this special video podcast episode of Quality Impact, host Rashad Issa sits down with Vince Desmond, CEO of the Chartered Quality Institute (CQI), for a candid reflection on 2024 and an inspiring…
Quality In Motion: Managing Multimillion-Pound Rail Projects
In this episode of Quality Impact, host Rashad Issa sits down with Andy Lewis, Framework Quality Manager at BAM Nuttall, to discuss the unique challenges of quality management in the rail industry.…
The New Language Of Quality And Sustainability
In this episode of Quality Impact, Dr Silvie Coutuer PCQI, Founder and Consultant of KDENZA, and IRCA QMS and EMS Associate Auditor, discusses the intersection of quality and sustainability. From…
Frequently Asked Questions
Quality Impact has published 24 episodes since July 2024, covering topics in Business, Non-Profit.
Quality Impact is currently highly active with new episodes monthly. Average episode length is 30m.
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