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S1E36 Private Banking in a Digital World: Building Trust, Clarity, and Human-Led Client Experiences, Dom Kohler, Brown Shipley (#36)
Digital convenience has raised the bar in private banking, but trust is still won in the moments where a client needs calm, context, and judgement.In this episode of Regulated Digital, Dominic…
S1E35 Regulated AI: Explainability, Oversight, and Defensible Financial Crime Decisions, Dr Janet, Napier AI (#35)
In regulated financial crime work, “good enough” AI is rarely good enough - you need decisions you can defend.Dr Janet Bastiman is Chief Data Scientist at Napier AI, where she leads data science work…
S1E34 Ofgem: Raising the Bar on Energy Communications, Jemma Baker, Ofgem (#34)
Good regulation only works if customers can actually understand what organisations are telling them.Jemma Baker is Deputy Director of Future Retail Policy at Ofgem, the energy regulator for Great…
S1E33 Digital Identity in Practice: Age Assurance, and Real Customer Journeys, Emily Hyett, Yoti (#33)
Age checks aren’t simply a regulatory box to tick. They’re a key point in digital journeys, where trust can be built or broken.In this episode of Digital Customer Communications: Regulated, Emily…
S1E32 From PoCs to Production: Scaling AI Safely in Regulated Banking, Sam, Shawbrook (#32)
Many AI initiatives fail not because organisations underestimate what it takes to make it safe, scalable, and accountable.Sam Bridges-Sparkes is Head of BI Analytics & Strategy at Shawbrook Bank.…
S1E31 From Complexity to Clarity: How L&G is Transforming Regulated Customer Comms, Jenny Hazan, L&G (#31)
In many financial journeys, the real barrier isn’t a lack of information - it’s the lack of effective support that helps customers turn that information into action.Jenny Hazan is Director of…
S1E30 Building Trust at Scale Through Smarter Financial Data, Smart Data Foundry (#30)
Smart data can feel abstract, but for Smart Data Foundry it's about using real financial lives to shape fairer decisions, safely.In this episode of Digital Customer Communications: Regulated, we…
S1E29 Making Data Protection Customer-Friendly at Scale, Data Protection People (#29)
Most people experience data protection as a pop-up to get past, not as part of being looked after - and that’s a problem for trust.In this episode of Digital Customer Communications: Regulated, we’re…
S1E28 Beyond the Hype: Practical Lessons on Building With AI in Regulated Industries, Mark Watson, ComplyAdvantage (#28)
AI promises the earth, but only disciplined teams turn it into dependable value in regulated spaces.Mark Watson is CTO at ComplyAdvantage, a RegTech helping financial institutions detect and prevent…
From Reactive to Proactive: Building a Future Ready Security Programme, Debbie Janeczek, ING (#27)
Security that prepares beats security that reacts - because resilience is built before alarms ever sound.Debbie Janeczek is Chief Information Security Officer at ING.Debbie leads ING’s global…
S1E26 Harnessing Data for Hyper-Personalised Customer Communications in the AI Era, Allan Christian, Precisely (#26)
Personalisation that uses AI at scale only works when it’s built on trusted data, sound governance, and experiences that feel human.Allan Christian is Senior Vice President and General Manager -…
S1E25 Your Customer’s Worst Day: How to Be Ready When Cybercrime Hits, Charlotte Hooper, The Cyber Helpline (#25)
Are your teams prepared for a customer’s worst day - when cybercrime turns a routine interaction into a crisis?Charlotte Hooper, Head of Operations at The Cyber Helpline, shares how fraud, hacking,…
S1E24 Scottish Widows’ Digital Transformation: Customer Experience at Scale, Leslee Ross, Scottish Widows (#24)
How do you transform a long-established financial platform into a digital experience fit for the next generation?Leslee Ross is leading that challenge as Digital Waterfront Director at Scottish…
S1E23 Cyber Security: Getting the Essentials Right With IASME, Neil Furminger (#23)
What’s the best way to protect your business from common cyber attacks?Neil Furminger is Head of Cyber Essentials at the IASME Consortium.He helps organisations adopt simple but effective security…
S1E22 Digital Experiences for All: How Unum Supports the Modern Workforce, Lio Lopez-Welsh, Unum (#22)
How do you create digital experiences that truly serve every user - from HR leaders to employees - without losing sight of the bigger picture?Lio Lopez-Welsh is the Chief Information and Digital…
S1E21 Bridging the Digital Divide: How Virgin Money is Tackling Exclusion, Vicky Stephen, Virgin Money (#21)
What would you do if your life depended on being online - but you couldn’t get access?Vicky Stephen is tackling that question head-on at Virgin Money, where she works as Customer Vulnerability and…
S1E20 How Nest Pensions Uses Digital Communications to Empower Members, Deborah Perkins, Nest Pensions (#20)
How do you build lasting relationships with an audience as broad as the UK population?Deborah Perkins, Member Proposition Director at Nest Pensions, joined us to discuss how Nest navigates the unique…
S1E19 Modernising Financial Crime Prevention: What’s Changing & What’s Next, Matt Beattie, BeyondFS (#19)
Is your financial crime strategy keeping pace with smarter, faster, evolving threats?Matt Beattie, Co-Founder of Beyond FS, joins the podcast to explore how financial crime is changing and what it…
S1E18 Money Mules & Financial Crime: Protecting Clients from Hidden Threats, Stephen Dalton, Cifas (#18)
What if your customers were unknowingly caught in a criminal network - all for doing a friend a favour?Stephen Dalton, Director of Intelligence at Cifas, joins us to unpack one of the most hidden…
S1 [Bonus] Secure Email: Making Client Communication Safer Without the Hassle, Harry Holland, Beyond Encryption
Are your secure emails creating more friction than protection?Harry Holland is the lead Product Manager at Beyond Encryption.In this bonus episode, he explains how we've made it easier than ever for…
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Regulated Digital has published 38 episodes since August 2024, covering topics in Technology.
Regulated Digital is currently active with new episodes every 2 weeks. Average episode length is 30m.
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