Retail in Focus - the Retail Systems podcast
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From transaction to relationship: How data is redefining the modern customer journey
Retail has undergone a fundamental shift. The transaction - once the centrepiece of the customer experience - is now just one moment within a much longer, richer journey. Today's most competitive…
Digital footprints: The new battleground for retail growth
In today's ecommerce environment, traditional KPIs including price remain critical, but they are no longer sufficient to secure competitive advantage. Retailers are learning that the new battleground…
Breaking the chain: How UK retailers can outsmart ransomware attacks
Ransomware remains an urgent and evolving threat for the UK retail sector in 2025, with attackers employing increasingly advanced tactics to breach defences and disrupt operations. Retailers, as…
Using data and AI to ensure customer success
The retail landscape has changed dramatically over the past few years, with retailers having to work even harder to attract and retain customers, who are curbing their spending in response to the…
The future of retail payments: Adapting to digital demands
While many savvy shoppers had already adopted contactless payment methods over the past decade, the Covid-19 pandemic created a need for a radical rethink of payments in retail. Many customers were…
The modern omnichannel: agile and adaptable - Retail Systems
In a landscape of ever-increasing competition, retailers must have omnichannel strategies and platforms which are agile, adaptable, and customisable - for the benefit of retailers and consumers…
Retail resilience: how to cope when demand and supply are in flux
Inflation is rising, with the war in Ukraine pushing up the cost of oil, food and gas. To make ends meet, manufacturers and other suppliers are passing on their increased overheads to retailers. At…
Is 5G a reality for retail?
In exploring the topic of 5G in Retail, the technology has the potential to address communications, security, promotion, and delivery services, while driving the evolution of other technologies which…
How can retailers maximise sales and retain flexibility in times of uncertainty?
Uncertainty has been the only certainty for retailers since the pandemic hit in 2020. Brands have had to adapt quickly to the unprecedented growth of digital sales, with the Covid-19 crisis driving a…
How flexible lending meets the needs of modern consumers
The e-commerce industry is booming post-pandemic, with more small business owners than ever making the move online and launching shops. These outlets are expected to meet consumer's changing…
Who really owns omnichannel profitability?
Shipping a £2 item for £5 isn't a very good way to make money. However, that doesn't stop many retailers from doing it. The problem often lies in the puzzle-like structure of modern retail, which…
Is a painless omnichannel shift a reality?
Old habits die hard. But the pandemic pushed the evolution of retail forward the best part of a decade, and as a result, adopting an integrated omnichannel model became a necessity for many…
Overcoming payment problems in the new retail landscape
When bank cards were first introduced in the 1980s, the idea of e-commerce was still practically science fiction. But when the pandemic shut down stores worldwide, and retail shifted almost entirely…
How did the pandemic change omnichannel retail?
It doesn't take a global pandemic locking everyone inside for the best part of two years to change consumer buying habits, but it certainly does the trick. UK consumers have been more open minded…
How are retailers using AI to drive seamless omnichannel experiences?
The dramatic shift to online during the pandemic has left customers used to a highly digitised shopping experience. Now that stores have reopened, British shoppers are seeking the ease of digital…
Customer engagement in the omnichannel era
Almost everyone in the developed world has been spending more time online during the pandemic, and almost all channels have been flooded with increased traffic over the past 18 months. This was…
Weird Fish: Boosting sales without physical retail
If you had to pick out the words that defined retail in 2020, it is likely "survival" would come up quickly. When the pandemic hit, the attentions of many brands with a significant…
WatchPilot: Launching a successful e-commerce business in a pandemic
If you went back in time to 2018 and told people there was going to be a pandemic that would shut stores, lock people inside, and crash economies everywhere, there is a big chance no one would have…
Going global: How are retailers using technology to launch in different markets?
The differences between the 44 countries of Europe go far beyond how their citizens talk, sound, or act. Not only are these consumers interested in different goods from their retailers, the way in…
The role of real-time information in retail risk management
From changing consumer habits and preferences, to the accelerated shift towards e-commerce - the continued and unforeseen impact of the COVID-19 pandemic has completely transformed the risk landscape…
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Retail in Focus - the Retail Systems podcast has published 23 episodes since April 2021, covering topics in Technology.
Retail in Focus - the Retail Systems podcast is currently highly active with new episodes every 2 months. Average episode length is 21m.
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