Retention Ranch
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Turning Insights into Action: Tan Biswas on the Power of AI Product Management
Today on Retention Ranch, we're diving into the critical first steps of building enduring customer value: product creation. Join us as Tan Biswas from the AI Product Accelerator shares his actionable…
Driving Adoption of Intelligent Automation in Auto Appraisal: Axel Ramponi on Utilization and Client-Specific Challenges at Tractable.ai
Step into the future of customer value with Axel Ramponi from Tractable.ai. In this episode of Retention Ranch, we explore the complexities of driving adoption for intelligent automation in the auto…
Scaling Customer Success: Victor Raposo on Proactivity in CX at BusterFetcher
Join us on Retention Ranch for a compelling conversation on Scaling Customer Success with Victor Raposo from BusterFetcher. Discover how his team is driving proactive customer experience and…
Driving AI Innovation in the Events Space: Max Mallows on Achieving High Retention and Low Churn at ArtsVP
In this episode of Retention Ranch, we connect with Max Mallows from ArtsVP to explore the cutting-edge of AI innovation in the events space. Discover how ArtsVP is leveraging AI not just for product…
Navigating AI Disruption in Queue Management: Steven Meulen on Incorporating AI for Customer Experience
Steven Meulen of Waitwell Software joins us to explore a high-impact area for customer value: navigating AI disruption in queue management. Dive into how Waitwell is leveraging AI for a superior…
Customer-Led Growth Loops: Jonah Higginbotham on Activating Promoters with Lincaro
Today on Retention Ranch, we’re joined by Jonah Higginbotham, co-founder of Lincaro, the platform helping SaaS teams operationalize Customer-Led Growth. Jonah breaks down how the best B2B companies…
Analyzing Churn in High-Volume Call Centers: Duke Bond on Optimizing CX
Today on Retention Ranch, we're zeroing in on a critical challenge for high-volume operations: customer churn within call centers. Join us as Duke Bond from optimize-cx.com shares his actionable…
Rethinking Outbound in 2026: Ryan Hartman on Automated Connection and Driving Value with thanks.io
In this insightful episode of Retention Ranch, we're shifting our focus to the future of customer acquisition and engagement with Ryan Hartman from thanks.io. Join us as Ryan explores how automated…
Service Empowered SaaS: Mikael Dia on Outcome-Based Retention with Funnelytics
Welcome to Retention Ranch, the #1 Customer-Centric SaaS Podcast! in this episode, we're diving deep into the strategy of Service Empowered SaaS with Mikael Dia from Funnelytics.io. Discover how…
Streamlining Retention with Customer Success Operations: Gianmaria Lorenzini on Usage Metrics and Service Automation at Kanda
Get ready for an insightful dive into the mechanics of lasting customer relationships! On this episode of Retention Ranch, we're joined by Gianmaria Lorenzini from Getkanda.com to dissect the power…
Finding Your Product’s North Star: Akshay Poorey on Driving Growth at DINGG
In this episode, we sit down with Akshay Poorey, founder of Dingg.app — the AI-powered platform helping salons, spas, and service businesses streamline operations and scale effortlessly. Akshay…
Improving Product Usage in Aviation Tech: Hannah Meyers on Listening, Scaling, and Building with Customers
Hannah Meyers, Director at Asset by AvSight, joins Retention Ranch to talk about how their aviation ERP platform helps MROs and suppliers digitize operations, reduce inefficiencies, and scale with…
Accelerating Time to Value: Katie McCauley on Driving Product Adoption in Warehouse Tech
Katie McCauley from SnapFulfil joins Retention Ranch to share how their cloud-based warehouse management system helps logistics teams streamline operations and unlock fast, measurable value. With an…
Elevating Customer Experience in Vertical SaaS: Ben Baker on Embedded Finance at Justifi
Ben Baker from Justifi joins Retention Ranch to explore how embedded finance, when done right, enhances the customer experience in vertical SaaS platforms. From scheduling tools for barbershops to…
Preventing Involuntary Churn: Steve Arentzoff on Optimizing Failed Payment Recovery at FlexPay
Steve Arentzoff from FlexPay joins Retention Ranch to unpack one of the most overlooked retention killers in SaaS: failed payments. FlexPay tackles involuntary churn with AI-driven recovery systems…
Driving Feature Adoption Through Customer-Centric Design with Amal Ladha of Workhub
Amal Ladha from Workhub joins Retention Ranch to share how a customer-first mindset across sales and customer success drives meaningful feature adoption in compliance software. We explore how Workhub…
Designing Collaborative Learning in Vertical SaaS: Lynn Esker on Customer Engagement at NovoEd
Lynn Esker from NovoEd joins Retention Ranch to discuss how enterprise learning platforms can boost long-term customer engagement by putting collaboration at the core. NovoEd serves Fortune 500…
Scaling Product Activation in Vertical SaaS with Zac Bedingfield of ClockShark
Zac Bedingfield, Director of Demand Generation at ClockShark, joins Retention Ranch to unpack how the leading time-tracking platform for field service businesses drives product adoption and scalable…
S1 End-to-End SMS Personalization Journey with Joel Guthrie of Mobiz
In this episode of Retention Ranch, we sit down with Joel Guthrie from Mobiz, a next-gen SMS marketing platform for SMBs. Joel shares how Mobius is redefining customer engagement through end-to-end…
S1 End-to-End SMS Personalization Journey with Joel Guthrie of Mobiz
In this episode of Retention Ranch, we sit down with Joel Guthrie from Mobiz, a next-gen SMS marketing platform for SMBs. Joel shares how Mobius is redefining customer engagement through end-to-end…
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Retention Ranch has published 20 episodes since July 2025, covering topics in Business, Technology.
Retention Ranch is currently declining with new episodes weekly. Average episode length is 14m.
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