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Recent Episodes
The Power Duo: How AI and Human Support Engineers Are Shaping the Future of Customer Success
Show Notes: AI + Human Expertise: The Future of Technical Support How do you deliver world-class technical support during moments that matter — at scale, with speed, and still keep the human…
Agentic AI: Redefining the Future of Customer Support
Show Notes: In this episode of SAP Change Makers, host Oliver Huschke sits down with Mohammed Ajouz, Senior Vice President and Global Head of Technical Support at SAP, to explore how Agentic AI is…
AI + Automation = 100% Uptime! Discover SAP’s Holiday Readiness Secrets
Show Notes: Join Oliver Huschke in this episode of SAP Change Makers as he speaks with Tarun Luthra, Head of Technical Support and Global VP for SAP Industries and Customer Experience. Together,…
Black Friday, Cyber Monday, and Beyond: Revolutionizing Customer Support with AI-Powered Prevention
Show Notes: In this episode of SAP Change Makers, Stefan Steinle, EVP and Head of Customer Support and Cloud Lifecycle Management, delves into the transformative role of customer support in…
Inside SAP’s Mission Control: Protecting Businesses When It Counts
Show Notes: In this episode of SAP Change Makers, host Oliver Huschke is joined by Vivian Luechau-de la Roche, Senior VP and Global Head of SAP Mission Control Center & Mission Critical…
SAP Business Network: Effecting Change through Transparency, Resiliency and Sustainability
Show Notes: In this episode Joern Keller, Executive Vice President and Chief Product Officer, SAP Business Network, shares with us some of the recent innovations to the world’s largest…
Transforming Customer Experience with AI
Show Notes: In this episode Becky Doyle, Head of Technical Support – SuccessFactors HCM, shares with us some of the recent AI-powered product innovations that are transforming the customer…
Transforming with our Customers
Show Notes: In this episode Rohan Patel, Head of Product Support – Procurement, talks about Transforming with our Customers – specifically, he explains how customer experience has overtaken price…
How industries will drive tomorrow’s success
Show Notes: With 50 years’ experience and best practices in industries, SAP helps customers navigate emerging trends and turn the unexpected into opportunities. Listen as Sven Denecken, SVP and…
The Top 5 Business Transformation Challenges and How to Overcome Them
Show Notes: In this episode Stefanie Kuebler, VP and Head of Business and Data Transformation Solutions, talks about the top 5 business transformation challenges and how to overcome them – she…
Turn Problem Resolution Into a Positive Experience
Show Notes: In this episode Bente Vollan, SVP and Global Head of Product Support Concur, talks about how problem resolution can be a positive customer experience. Her organization’s focus is to…
SAP Mission Control Center: The Best kept Secret in the Industry
Show Notes: In this episode Vivian Luechau-de la Roche, Senior Vice President and Global Head of the SAP Mission Control Center and Mission Critical Support talks about importance of mission…
How moving to cloud systems is changing the industry
Show Notes: Companies are making the radical change to cloud systems. How is this shift changing the industry and the way support is delivered? Find out on the latest Changemakers podcast episode…
Is Perfect the Enemy of Good? Debunking Myths to Build Resilient Supply Chains and Sustainable Enterprises
Show Notes: Listen as Michele Deery, Global VP and Head of Procurement Cloud Delivery Services at SAP, shares her insights and offers practical advice to organizations considering transforming…
SAP and Schaeffler – Paving The Way For Digital Transformation and Innovation Through A Strong Strategic Partnership
Show Notes: Listen as Andreas Spahn, Principal Consultant in Digital and Technology Innovation at SAP, and Christof Heurung, Digitalization Strategy Expert from Schaeffler, discuss what it means…
Mindfulness and Emotional Intelligence: The Keys to Successful Engagements in Life and Business
Show Notes: What does mindfulness and emotional intelligence have to do with long-term success? Everything. Listen to Andrew Simon, Director, Customer Experience Services at SAP and Peter…
From Business Capability Modeling to Target Enterprise Architecture
Show Notes: Business Process Consultant and Enterprise Architect at SAP, Timo Fassbinder, discusses the benefits and importance of enterprise architecture in execution of a business strategy, in…
Maximizing the Value of Your Hybrid Multi-Cloud Solution with SAP MaxAttention
Show Notes: Listen as we chat with Kurt Bauer, Global SVP of Premium Engagements at SAP and long-time SAP veteran, to understand why so many of our customers trust SAP MaxAttention and premium…
Quantum Computing and SAP
Show Notes: In this episode we speak with Dr. Engelbert Quack, quantum physicist and Strategic Advisor with SAP, to learn about what quantum computing is and how SAP is utilizing this into the…
Nurture Customer Advocacy, Foster Loyalty, and Drive Customer Lifetime Value this Holiday Shopping Season
Show Notes: SAP Emarsys Customer Engagement empowers digital marketing leaders and business owners with an omnichannel customer engagement platform built to accelerate business outcomes. By…
Frequently Asked Questions
SAP Change Makers has published 27 episodes since July 2021, covering topics in Technology.
SAP Change Makers is currently moderate with new episodes quarterly. Average episode length is 18m.
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