Scale Tale - The Customer Success Podcast
ZapScale
Publishing Details
About This Podcast
Welcome to Scale Tale, the podcast that takes you on an exciting journey through the world of customer success. Let’s go beyond theory and explore real-life case studies and examples, unveiling the strategies that drive sustainable revenue growth for businesses.
Have you ever wondered how top CS leaders achieve remarkable success? We'll reveal their tactical tips and insider secrets, empowering you to supercharge your CS strategy. From building customer-centric cultures to measuring success and forging long-term relationships, we'll guide you through the essential steps for creating a thriving customer base.
Join Mausmi Ambastha, a 2X SaaS founder (currently Co-Founder of ZapScale), as she sits down with seasoned experts in the field of Customer Success to discuss real-world challenges and triumphs of CS.
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Recent Episodes
Customer Success Challenges While Scaling Up W/ Parul Bhandari
Have you ever wondered what challenges customer success managers (CSMs) face, especially when companies focus solely on sales? In this episode, we dive into one of the biggest issues CSMs encounter –…
How To Create A Positive Impact As A Customer Success Manager w/ Jeff Mar
How do you make meaningful connections in customer success? Do you really need a mentor, and if so, how do you find one? We answer all these questions in this exciting episode of our podcast!Join us…
Tactics To Decrease Churn And Expand Revenue w/ Peter Armaly
In the 20th episode of Scale Tale, Mausmi Ambastha is joined by customer success expert Peter Armaly for a deep dive into the true essence of CS leadership.Why should you tune in? ✅ Peter shares…
Can Advocacy Generate Revenue w/ Christian Jakenfelds
No doubt about the fact that Net Revenue Retention (NRR) is vital, but it overlooks a crucial aspect of customer value: advocacy. Imagine a customer so thrilled with your product that they…
Is Customer Success Becoming Sales? w/ Jason Noble
Despite Customer Success function being the key to customer retention and business growth, it has often been looked upon as a cost center. With efforts to commercialise customer success, the…
Understanding Escalation Management with Parker Chase Corwin
Despite our best efforts at keeping our customers at ease, it may so happen that the customers may not be fully delighted. Understanding, managing, and fulfilling customer expectations needs our…
Revenue-centric customer success culture w/ Maranda Dziekonski
CS is evolving, with a push towards revenue. While focusing on nurturing the customer relationship, CSMs are now tasked with making sales.Balancing the art of creating an excellent customer…
5 Costly Customer Success Mistakes ft. Markus Rentsch
To build the foundations of a business focused on growth and sustainability it’s essential to learn why customers pack their bags and how every departure holds a lesson for your business.Markus…
Professional Education in Customer Success w/ Vijay Mehrotra
Today leaders are keen on ensuring customer value.Customer Success plays a pivotal position in the customer-centric software industry. If you are eyeing a career shift in CS or are just looking to…
What an Ideal Customer Success Platform Must Look Like ft. Wyeth Goodenough
Most CS platforms are designed for post-sales customer journeys. But, CS begins early-on in the life cycle of a customer journey. CS platforms aren’t equipped to support customers during the entire…
How to Spot Bad-Fit Customers in a SaaS Business ft. Anita Toth
Bad-fit customers are that troublesome segment that often leaves us scratching your heads about what to do. Customers who are not well-suited or aligned with the products, services, or values of your…
Aligning Sales, Revenue and Customer Success ft. Alex Farmer
The customer-facing teams work in silos. This results in misaligned expectations between teams. Result? The customer feels lost. In this episode of the Scale Tale podcast, Mausmi Ambastha complaints…
Customer Success Metrics That Actually Matter ft. Rick Adams
As CSMs, it gets harder to put a label on our efforts when we aren’t able to justify quantitatively. Sure, metrics help us do that, but, the knowledge of applying these metrics is not something many…
Importance of Documentation and Its Impact on CS Operations w/ Rachel Baker
Can you imagine 2 CSMs managing the load of 30-40 customers? Impossible to fathom right? Here’s where the power of documentation comes into play. Documentation is often overlooked. However, a…
How To Nail Upselling In Customer Success w/ Rachel Provan
One of the biggest challenges in Customer Success is aligning goals and expectations. Many Customer Success Managers (CSMs) feel uncomfortable with upselling because they have misconceptions or…
Avoiding Mistakes That Derail Early-Stage Startups w/ Irit Eizips
Right from validating the idea to providing exceptional value to customers, every startup goes through different phases of the startup journey. In this episode of The Scale Tale Podcast, Irit Eizips,…
Crafting Your Online Presence in Customer Success w/ Ashna Patel
Cultivating an online presence opens the gateway to a realm abundant with opportunities. In an insightful conversation, Ashna Patel, a prominent figure in Customer Success, known for her robust…
Mastering the art of customer journey mapping w/ Mike Sasaki
A true customer-centric company strives to know the needs of their customer at every stage of their journey. Identifying various touchpoints the customer has to go through help identify and solve…
Mastering Customer Success Metrics for Early Stage Startups w/ Donna Weber
Donna Weber, the world renowned Customer Onboarding Expert and author of the book "Onboarding Matters" joins Mausmi Ambastha, co-founder of ZapScale and the host of the Scale Tale Podcast to share…
How To Successfully Drive Customer Centric Onboarding w/ Clay Telfer
In the first episode of Scale Tale: The Customer Success Podcast, Mausmi Ambastha (Co-Founder ZapScale) dived into 2 very essential topics with Clay: helping customers define success and planning the…
Frequently Asked Questions
Scale Tale - The Customer Success Podcast has published 23 episodes since June 2023, covering topics in Business, Management.
Scale Tale - The Customer Success Podcast is currently dormant with new episodes monthly. Average episode length is 34m.
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