Science of Service

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MarginEdge

English Business Business News Management News

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Episodes 20

Avg. Duration 35m

Activity Active

Apple Rating ★ 5.0 (4)

Since Feb 2025

Latest Episode Apr 2026

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Features Guests

Publishing Details

Schedule

Every 2 Weeks

Format

Episodic

Consistency

100%

Hosting

feeds.transistor.fm

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About This Podcast

Running a restaurant is no easy feat. Every day brings new challenges, and success takes more than just great food. Science of Service is your guide to navigating the ups and downs of the hospitality management industry, offering real stories, practical advice, and lessons from people who’ve been there. Whether you’re juggling tight margins, managing labor issues, or looking to enhance customer experience, this show is here to help. Each episode features honest and insightful conversations with industry pros, seasoned veterans, and rising stars—sharing what worked, what didn’t, and how they kept going when the odds were against them. We’ll help you answer the questions on your mind: How do you streamline operations across multiple locations? How can you take your independent outlet to the next level? What’s the smartest move for advancing your career? With practical strategies and relatable stories, this series is your playbook for thriving in today’s ever-evolving industry. Join us as we dive deep into the art and science of running a successful restaurant and share tips, tools, and fresh ideas to make running your business just a little easier. About the Host: You probably already know Rachel Stainton for her legendary pot roast that’s the star of any table. Now, get to know her as the host of your favorite podcast all about restaurant operations. She's a restaurant operations storyteller who excels at making the complex and technical engaging and impactful whether it's managing waste, tackling inventory, taming prime costs or harnessing point-of-sale technology. With a passion for food, hospitality management, and delivering an exceptional customer experience, Rachel brings her love for the industry to every episode. About MarginEdge: Science of Service is brought to you by the helpful humans at MarginEdge, a restaurant management system created to help you find creative solutions that can get you out of the back office and back onto the floor. Trusted by thousands of restaurants, our unique restaurant technology helps operators save time and focus on what they do best—creating amazing dining experiences. Listen and hit subscribe to uncover proven strategies and fresh ideas to help your business thrive. And, if you can't get enough of Rachel's insights on our podcast, you can always hear more from her, our team, and valued industry experts offering valuable advice in our newsletter. We'd love for you to join our community, so why not subscribe here today!

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Recent Episodes

Better Marketing, Not More Marketing: Driving Profitability in Hospitality with Josh Kopel

Apr 21, 2026 39m Transcript

Marketing is essential to any successful hospitality business—but for many operators, it can feel like a constant cycle of activity without clear results.In this episode of Science of Service, Rachel…

Where Profit Hides: Bookkeeping, Blind Spots & Better Decisions with Trish Fields

Apr 07, 2026 34m Transcript

For many hospitality operators, the numbers are something you check at the end of the day—or the end of the month—and trust they’re telling the full story. But that snapshot can be misleading.In this…

Financial Clarity in Hospitality: Choosing the Right Accounting Model with Raffi Yousefian

Mar 24, 2026 35m Transcript

Running a hospitality business is about far more than great food, service, or atmosphere. Behind every busy dining room sits a financial engine that determines whether the operation thrives—or slowly…

Scaling Through a Culinary Lens: Consistency, Guardrails & Brand Discipline with Michael Sanfilippo

Mar 10, 2026 37m Transcript

Growth doesn’t just test your ambition. It tests your systems.In this episode of Science of Service, we sit down with Michael Sanfilippo—MarginEdge’s Chef in Residence and former Brand Chef and Head…

Growing Can’t Wait Part 2: The Four F’s of growth with Gina Cavendish

Feb 24, 2026 33m Transcript

Before you can grow your business, you first have to understand the ins and outs of your operation, and who you are as a leader. In this episode of Science of Service, we bring you the second part of…

Growing Can’t Wait: Timing, Capital & the Cost of Delay with Gina Cavendish

Feb 10, 2026 37m Transcript

Growth rarely fails because the opportunity wasn’t there. More often, it falters because the groundwork wasn’t done in time.In this episode of Science of Service, we welcome back Gina…

Inside the Hospitality CEO Playbook: Six Roles That Drive Growth with Juanny Romero

Jan 27, 2026 36m Transcript

What actually drives growth in hospitality—systems, strategy, or something deeper? In this episode of Science of Service, we speak with Juanny Romero, founder of Mothership Coffee, about why purpose…

Purpose Meets Profit: Retention, Talent & Social Impact with Kerry Brodie & Abe Monzon

Jan 13, 2026 36m Transcript

Staffing challenges are nothing new in hospitality—but what if the solution isn’t hiring faster, but partnering smarter? In this episode of Science of Service, we speak with Kerry Brodie, founder of…

The End-of-Year Toast: Lessons from the Science of Service Holiday Party

Dec 30, 2025 16m

You made it to the end of the year—and that alone is worth celebrating!In this special holiday episode of Science of Service, we invite a few familiar voices from the season to a not-so-formal…

Hard Lessons in Growth: Fragile Partnerships, Hard Pivots, and What the Data Really Tells You with Omar Kasim

Dec 16, 2025 30m Transcript

Growth doesn’t always fail because the concept is broken—sometimes it stalls because the partnership is. In this episode of Science of Service, we sit down with Omar Kasim—entrepreneur, operator, and…

Crafting Calm: How Operators Can Thrive Even When the Market Tightens with Doug Cunningham

Dec 02, 2025 33m Transcript

What happens when consumer sentiment drops and running a hospitality business suddenly gets even harder? In this episode of Science of Service, we speak to Doug Cunningham—CFO, operator ally, and…

Building a Franchise: Ivan Ramen’s Recipe for Scalable Growth & Consistency

Jul 01, 2025 32m

What does it really take to grow a hospitality brand without watering down what made it special in the first place?In this episode of Science of Service, Rachel sits down with Ivan Orkin—chef, ramen…

Scaling the Slice: Deliveries & Growth Without Compromise from Andy's Pizza Founder Andy Brown

Jun 17, 2025 37m

What happens when your business depends on third parties to deliver your product, but you still want every order to arrive hot, fresh, and worthy of your name?In this episode of Science of Service,…

For the Love of Hospitality: Workplace Secrets That Actually Work with Mike Lindsey & Kimberly Love-Lindsey

May 29, 2025 33m

In this episode of Science of Service, we meet Mike Lindsey & Kimberly Love-Lindsey - the husband-and-wife duo behind the fast-growing Lindsey Food Group. From finding love on the restaurant…

The Bottom Line of Better Bookkeeping: Restaurant accounting solutions from FIXE CEO Ryan Handel

May 08, 2025 37m

In this episode of Science of Service, we’re joined by Ryan Handel - restaurant operator turned co-founder and CEO of FIXE, a bookkeeping solution designed by hospitality folks, for hospitality…

When to Build vs When to Buy: Henry Borgeson on Leveraging Tech at Roots Natural Kitchen

Apr 22, 2025 34m

In this episode of Science of Service, we’re heading back to school (kind of). We sit down with Henry Borgeson, CEO of Roots Natural Kitchen, to hear how a fast-casual brand born in a college town…

Blenders to Boardrooms: How South Block Took the Leap into Private Equity

Apr 08, 2025 35m

Ever wonder what it really takes to grow your hospitality business with private equity—without losing the mission, magic, or sense of community?In this episode of Science of Service, host Rachel…

Funding Your Restaurant's Growth: Expert Tips from a Hospitality CFO

Mar 25, 2025 34m

Thinking about expanding your restaurant but not sure how to fund it? In this episode of Science of Service, host Rachel Stainton Markus sits down with Georgina Cavendish, a financial expert with…

Bringing home the bacon: The ultimate guide to mixing retail into your restaurant business with Bill-E Stitt

Mar 11, 2025 32m

In our debut episode of Science of Service we dive into the story of William ‘Bill-E’ Stitt and his journey from the corporate restaurant world to running a burgeoning bacon empire in Fairhope,…

Launching soon: Science of Service

Feb 25, 2025 1m Trailer

Frequently Asked Questions

How many episodes does Science of Service have?

Science of Service has published 20 episodes since February 2025, covering topics in Business, Business News.

Is Science of Service still active?

Science of Service is currently active with new episodes every 2 weeks. Average episode length is 35m.

How do I contact Science of Service for sponsorship or guest appearances?