Service Design Podcast
Service Design Podcast
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About This Podcast
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Recent Episodes
#66 - Meet our new host: Eva Faes
A new voice, same Service Design Podcast! Laurens Somers is passing the mic to Eva Faes, service and social designer at Knight Moves.
#65 - Modernising digital services at scale with Hefen Wong
What does it take to modernise a live government system? Hefen Wong from Singapore’s Ministry of Manpower shares how an 18-year-old Employment Pass platform was transformed into a user-centred…
#64 - Building customer experience with Sheila Kesselaers and Tomas De Preter
We visit Sheila Kesselaers and Tomas De Preter at Reynaers Group HQ: how do they grow the shift to a Customer Experience mindset at a systems company in the world of building elements?
#63 - Service Design for NORCS with Mia Mo, Robyn Carino, and Samiha Essakhi
We talk with Mia Mo, Robyn Carino, and Samiha Essakhi as they take us through the innovative model they co-created to integrate health, social, and physical supports directly within Naturally…
#62 - Making waves with Maarten Raemdonck and Lien Dewitte
We talk with Maarten Raemdonck, Head of Innovation at Aquafin, and Lien Dewitte from Leap Forward, about how innovation takes root in a large, technical organisation. From bold early experiments to…
#61 - Innovating healthcare with Brian Desplinter and Jurgen De Klerck
In this episode, we visit AZ Groeninge in Kortrijk to meet Brian Desplinter and Jurgen De Klerck, the duo behind a unique collaboration between healthcare and telecom. From private 5G networks to…
#60 - Digitizing Buildings with Sun Ah Hwang
What if your home had a memory? In this episode, PhD researcher Sun Ah Hwang joins us to explore Digital Building Logbooks — the “health cards” of buildings. From DIY dreams to data-driven renovation…
#59 - Prototyping for the planet with Dr. Samuel Huber
Dr. Samuel Huber shares his takes on how to design better futures from a planetary perspective. Being both a design entrepreneur and researcher, he utilises his academic side for real-life…
#58 - Building strong local communities with Djoera Eerland
How do you engage active neighbours in saving energy together with the rest of their neighbourhood? How can you improve social cohesion in local communities? Djoera Eerland shares the challenges and…
#57 - Regenerating the future with Coral Michelin
“All of Latin America is on fire at the moment. We’re losing thousands of hectares of ecosystems…”This is how Coral brings us to Brazil at the start of our conversation. She is currently working for…
#56 - Experiments for inclusion with Tom Van Hoey and Yalenka Mariën
How to make your services more inclusive and accessible? Tom Van Hoey from District09 and Yalenka Mariën from Knight Moves share insights from Flanders' City Deal 'E-inclusion by Design,' where they…
#55 - Finding Nemo: transforming Finland’s maritime logistics with Sanna Vainionpää
How can service design revolutionise maritime logistics? Sanna Vainionpää gladly answers that question as she shares how their 10 years vision concept for Finnish Maritime “Single Window” - named…
#54 - Save Time, Save Lives with Ashleen Nee And Linda Klotzbach
In this episode, we have a thoughtful conversation with Ashleen Nee and Linda Klotzbach going int-depth into their project “Save Time, Save Lives”, winner the 2023 Service Design Awards for Best…
#53 - Designing rituals with Adam B Cochrane
Adam B Cochrane is a Senior strategic designer at Lufthansa Innovation hub where he facilitates meaning, purpose and future visions through service design. Throughout his career - with previous…
#52 - Imagining collective futures with Khushboo Balwani
Khushboo Balwani is a designer, creative researcher, and futurist active in Brussels through her socio-artistic citizen lab BrusselAVenir. Enjoy this hopeful and inspiring conversation about…
#51 - Do No Harm with Giulia Bazoli and Pardis Shafafi
As designers, we assume a lot of responsibility when it comes to involving users. How can we do better, and how can we stay kind to ourselves? Giulia and Pardis share good laughs and serious answers…
#50 - Transforming healthcare with Jiri Vermeulen en Lola Bladt from Minze Health
Join us as we dive into the wonderful world of healthcare innovation with Jiri Vermeulen and Lola Bladt from Minze Health. Jiri and Lola share their personal experiences as entrepreneurial designers,…
#49 - Innovating public transport with Lotta Julkunen
Finnish strategic and service design agency Hellon has been working together with the Helsinki Regional Transport Authority (HSL) for the past 6 years to ensure the sustainable future of Helsinki’s…
#48 - Designing for trust with Sarah Drummond
Leading up to her captivating talk at Knight Moves' Arena last month about ‘Trust Falls: catching users when they fall', we welcomed design strategist Sarah Drummond in our studio in Ghent. We talk…
#47 - Empowering Empathy with Sydney Johnson and Kristofer Kelly-Frere from J5 Design
We welcome Sydney Johnson and Kristofer Kelly-Frere from Canada-based studio J5 Design. They shared their experience working on the project ‘Braver Training Grounds: Customer Experience Design &…
Frequently Asked Questions
Service Design Podcast has published 69 episodes since September 2016, covering topics in Arts, Business.
Service Design Podcast is currently highly active with new episodes every 2 months. Average episode length is 47m.
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