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About This Podcast
Service X-Factor is the podcast where service operations stops being a cost center and starts being a competitive advantage. Hosted by Microsoft MVP Scott LeFante, this show reveals the secret ingredients behind service operations success and much, much more...transforming chaos into clarity and strategy into profits.
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Recent Episodes
Straight from the Source: Microsoft's Jason Cohen on Field Service, Project Operations & What's Next
What happens when the people who build D365 Field Service sit down with the people who implement it every day? You get this episode.Jason Cohen has been on the Microsoft Field Service product team…
A Former Teacher Proves You Belong At The Table And Shows How To Earn Your Seat
Ready to trade word salad for real substance? We sit down with community builder and BizApps veteran Julie Yack to unravel how a former preschool teacher became a force in Dynamics 365 and the Power…
AI @ Work: From Buzz To Business Value
If your CRM could listen, learn, and log the work for you, how much time would your team get back? We sit down with longtime Microsoft MVP and AI futurist Chris Cognetta to unpack the shift from…
S1 Heidi Neuhauser - From CRM 4.0 To WP Portals: Lessons In People-First Dynamics
Ever seen a CRM project teeter on the edge and wondered if the platform is the problem? We invited Microsoft MVP Heidi Neuhauser to unpack why so many implementations stall, why “more fields” won’t…
How Microsoft Is Turning Field Service Into A Growth Engine
The wrench turns faster when the app gets out of the way. That’s the spirit of our deep dive with Microsoft’s Luis Masieri, Group PM for Dynamics 365 Field Service, as we unpack how AI is reshaping…
From Art Major to Tech Leader: Emily's Journey of Resilience and Growth
What does it take to break into tech without a computer science degree? In this captivating episode of Service X Factor, we meet Emily, whose journey from art major to successful tech professional…
Women in Tech: Navigating Imposter Syndrome and Finding Your Voice
The tech world isn't always welcoming to newcomers, especially women and people of color. But what happens when someone breaks through those barriers with determination, continuous learning, and a…
S1E6 Field Service & Female Force: Reham Darwiche’s Creative Code
When technology meets creativity, innovation thrives. The Service X Factor podcast welcomes Reham Darwiche, Power Platform Lead at Intralox, who embodies this perfect harmony between technical…
S1E5 Unleashing the Power of Deskless Workers: A Conversation with Ben Vollmer
Ben Vollmer, a luminary in the field service space, joins hosts Scott LeFante and Will McLendon to share wisdom gleaned from decades at the intersection of technology and service operations. What…
S1E4 Demystifying AI: Beyond the Hype with Sahib Sawhney
Looking past the AI hype cycle can be challenging when tech influencers and executives make bold claims about artificial general intelligence revolutionizing industries overnight. Sahib Sawhney, our…
S1E3 From Paper to AI: Transforming Service Operations with the Pierre Hulsebus
What happens when you put the "Field Service Guru" in the hot seat? Magic, insight, and a fascinating journey through two decades of service evolution.Pierre Hulsebus takes us back to 2002, when…
Beyond the White Van: Expanding Field Service Possibilities
Mark Christie, a Field Service expert and prominent community builder, joins hosts Scott LeFante and Will "Quad" McLendon to challenge conventional thinking about scheduling technologies and…
Beyond Dispatching: The Hidden Power of Modern Field Service
Welcome to the premiere episode of the Service X Factor podcast, where we dive deep into the transformative power of modern field service technology! Microsoft Global Black Belts Michelle Albright…
Frequently Asked Questions
Service X-Factor has published 13 episodes since May 2025, covering topics in Technology.
Service X-Factor is currently highly active with new episodes monthly. Average episode length is 50m.
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