Podcast Intelligence Profile
Speechless: Lessons From the Frontlines of Customer Experience
Matthew Storm
Active
· Publishes monthly
Key Metrics
Episodes
8
In catalog
Apple Rating
5.0 / 5
2 Apple ratings
Cadence
Monthly
~every 32 days
Avg Length
30m
Per episode
Latest
May 19, 2026
Active
About the Show
From brilliant customer experience breakthroughs to unbelievable service fails, Speechless dives into the real stories behind how businesses treat people—and how people remember them. Each episode, we explore the human and AI-driven moments that make customer experiences unforgettable—for better or worse.
Join CX expert Matthew Storm as he interviews contact center changemakers.
Production & Distribution
Active Since
Sep 09, 2025
Consistency
41%
Format
Episodic
Hosting
usan.com
Episodes
Transcript
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Profile compiled from public podcast metadata · Last refreshed June 15, 2026