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S3E25007 Tales From The Cube - EP25007 - Scheduling Models
This episode is about scheduling models, how they work, and what types of call centres and agents might benefit from their implementation.
S3E25006 Tales From The Cube - EP25006 - Bizarre Management Tactics
Have you ever had to do a happy dance before your shift, attended weird meetings where you had to do chants, or gotten a chocolate bar for hitting a target?Some call centres are managed very well,…
S3E25005 Tales From The Cube - Episode 25005 - Having Fun At Work
Having fun at work is normal. In any workplace but, in call centres especially, having fun on the job is a healthy exercise.In this episode, I go over some ideas about having fun on the job and how…
S3E25004 Tales From The Cube - Episode 25004 - Effects Of Tariffs On Call Centres
This episode explores the challenges facing operators of call centres worldwide regarding tariffs.
S3E25003 Tales From The Cube - EP25003 - Starting A Call Centre Part 3
The last in the series, this episode briefly explores renting space and building a call centre or buying space and building from the ground up.I sourced much of the material for these episodes from…
S3E25002 Tales From The Cube - Episode 25-002 Part 2 Starting A Call Centre
Part 2 of the series, Starting a Call Centre. This talk is about starting a virtual call centre. The things needed to set one up and what a person would face building out such a centre.
S3E25001 Tales From The Cube-EP25-001 -Starting A Call Centre Part 1
This is a series of episodes speaking to starting up a call centre from the ground up.
S1E99999 Special Episode Tales From The Cube - Night Before Christmas
This short episode features a special redo version of A Visit From Saint Nicholas, or more well known as the Night Before Christmas. It has a twist as it is based on the call centre theme. In 1990,…
S2E24007 Tales From The Cube - EP24007 - Corrective Actions
Corrective actions are intended to enhance performance and correct mistakes made by staff. They can be used to induce positive behavior and adherence to best practices and compliance. However, when…
S2E24006 Tales From The Cube - Episode 24-006 - Call Centerss, Modern Day Sweatshops???
Call centres are critical to many companies as they provide a critical link between companies and their clients. Whether they are business clients or consumers. However, there is a dark view among…
S2E24005 Tales From The Cube - Ep 24-005 - Call Centre Analysts
In this episode, I explain what a Call Centre Analyst does and what it takes to do the job. Typically, they work in the background, analyzing data and creating reports for managers. They look at all…
S2E24004 Tales From The Cube - Episode 24-004 - Avoiding Awkward Conversations In Call Centres
This short episode features some tips for avoiding awkward conversations with colleagues in call centres. These tips can also apply to any workplace. But, call centres present a unique challenge as…
S3E24003 Tales From The Cube - Episode 24-003 - Training
This episode is about training and what to expect during the training and onboarding experience.
Tales From The Cube - Episode 24-002 - Bad Behavior On Calls
This episode is about handling calls that are very difficult in nature. Centre staff today have seen a significant rise in bad behavior on calls from customers. Ranging from screaming to asking…
S3E20240502 I Am Back
Recently I had to take some time away due to medical and also the death of my wife. I am now restarting to add new content to all my channels, I wanted to start with a bit of an experiment, a video…
S3E24001 Tales From The Cube - Episode 24-001 - Odd Questions And How To Handle Them
This episode features actual questions that are funny and a bit off the wall. Also, I explain how you should handle them. Welcome to SEASON 3
S3E24000 Tales From The Cube - Episode Intro - Season 3
This is a short introduction to season 3.
S2E23023 Tales From The Cube - Episode 23023- Christmas
This episode explores ideas for making Christmas and New Year's Eve more fun and easy for staff working in call centers during the holidays.
S2E23022 Tales From The Cube - Episode 23022 - Tin Foil Hats
Call center staff are tasked with a variety of call types. Sales tech support and other account management-type calls. They also deal with many types of customers. One of those is known as the Tin…
S2E23012 Episode 23-021 GIgiiddy Gigiddy Lets Talk About Relationships - Tales From The Cube
This episode touches on dating and does also touch on the subject of sexual activity. Listener discretion is advised. Some dos and don'ts about close encounters of the employee kind are discussed in…
Frequently Asked Questions
Tales From The Cube has published 43 episodes since November 2022, covering topics in Education, How To.
Tales From The Cube is currently moderate with new episodes monthly. Average episode length is 19m.
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