Tech on Toast, The Hospitality Tech Podcast
Chris Fletcher
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Recent Episodes
Como's Rubén Recio Nogales on loyalty that actually works, frictionless data and why WhatsApp is coming for UK hospitality
Loyalty used to mean a stamp card and a prayer. Not anymore. This week Chris sits down with Rubén Recio Nogales, VP of Business Development at Como (now Como Sense), to unpack what modern customer…
Authentic Marketing in a World of AI Noise, with Visha Kudhail
Visha Kudhail has spent nearly two decades in marketing across Channel 4, Thinkbox, Google, Pinterest and Square, where she and Chris first crossed paths on the hospitality side of the business. Now…
From AI implementation to impact with John Raguin from CrunchTime, Tim Cross from Caffè Nero UK, and Andrew Winter from SSP Group plc
In this episode, we're joined by Tim from Caffè Nero, Andy from SSP, and John from CrunchTime for a no-nonsense conversation about AI in hospitality. What's actually delivering ROI, what's failed,…
Why "Just Get Some AI" Is the Worst Brief You Can Write, Rod Schneider, Workforce.com
Rod returns to the podcast after two years to discuss what has genuinely changed in workforce management, and what is simply being repackaged.A familiar pattern is playing out across the industry:…
Diego Vega & Rory at Rye Energy, The Hidden Cost That's Eating Your Margins
Energy is the line on the P&L that nobody owns and everybody pays for. In this episode, Chris sits down with Diego Vega, Founder and CEO of Rye Energy, and is later joined by Rory, Head of…
S20E1 Roger Wade: The Man Behind Box Park on Building Brands That Actually Last
Chris sits down with serial entrepreneur Roger Wade, the man behind one of the UK’s original streetwear brands and the creator of the world’s first pop-up mall.From getting fired three times before…
S3E3 Connectivity, Data & the Future of Hospitality Tech
Host: Chris FletcherGuests:Liz McKinnon – Strategic Accounts, Sky Business (13+ years at Sky)Jatin Chandwani – Chief Product & Growth Officer, Byte by Yum (overseeing KFC, Taco Bell, Habit Burger…
From War to Woking: How Yaro Tsyhanenko is Reinventing the Restaurant Pickup Experience with Pickpad
Tech on Toast Podcast – Episode: Yaro Tsyhanenko, Founder of PickpadIn this episode, Chris Fletcher sits down with Yaro Tsyhanenko, Ukrainian-born entrepreneur and founder of Pickpad, a smart…
Let the Managers Manage with Conor Shaw and Emily Kane from Bizimply
Chris sits down with the team behind Bizimply, the Dublin-based workforce management and HR platform serving over 1,300 hospitality businesses and 100,000+ shift workers across the UK and Ireland.…
S18E4 People Service: The Human Piece vs. Headcount in Hospitality with Mollies Motel, Bills and Little Houses Group
A powerful live panel discussion from the Service event at BrewDog Waterloo exploring the critical balance between treating people as assets versus headcount in hospitality businesses. Industry…
S18E3 Perfection or Perception? With The Mandrake, The Other House and Kula
In this special live panel from our Service event at BrewDog Waterloo, three leading hospitality operators share honest insights about creating memorable guest experiences in modern hotels. From…
S18E2 Scaling Hospitality with Chaos & Control with Marcel Khan, Caroline Ottoy, Matt Bigland and Gemma Glasson
🎙️ LEADERS SERVICE: Scaling Hospitality with Chaos & ControlA live panel from BrewDog Waterloo featuring hospitality leaders sharing raw insights on growth, culture, and operations.🎤 HOST:Phil…
S17E7 Hype is Dead, Long Live Habits: Why 70% of Your Customers Ghost You (And How to Fix It) - Recorded LIVE at SERVICE 2026
What's the difference between a viral moment and a loyal customer base? In this live panel from Service 2026, hospitality marketing leaders from Dave's Hot Chicken, Rolled, Cote, BlackRock, and Kerb…
S1E11 Why Integrations Matter More Than Features in Hospitality Tech with Colin Jackson, Dojo
Great hospitality tech should work quietly in the background. When it doesn’t, operators feel it immediately.In this episode of the Tech on Toast podcast, Chris is joined by Colin Jackson, Head of…
S1E10 Dojo Pocket and the Future of Table Service Payments with Tom Usher
Payments should never slow service down, but too often they do.In this episode of the Tech on Toast podcast, Chris is joined by Tom Usher, Engineering Manager at Dojo, to explore how modern payments…
S16E10 Making Hospitality training simple, engaging, and actually useful with Tayl
In this episode, Chris Fletcher is joined by Blair Lundie, Head of Business Development at Tayl, a learning management system built with one obsession: ease of use.They dig into why training in…
S16E1 Making Tech Change Stick: Connectivity Rollouts, 24/7 Uptime, and the Realities of Multi-Site Delivery, with Shona Goodlad, Sky Business.
Reliable connectivity now sits alongside water and electricity for modern hospitality. In this Sky Business–powered episode, Chris sits down with Shona Goodlad (Head of Existing Accounts, Sky…
S14E9 From Scheduling to Decision-Making: How Sona Helps Every Site Run Like Your Best GM, with Ben Dixon, Co-Founder Sona
Workforce is still the biggest lever (and constraint) in hospitality. Labour costs keep rising, guest expectations keep rising, and “just work harder” isn’t a strategy.In this episode, Ben Dixon —…
S17E2 From 30% to 98% Adoption: The Frontline Access Problem Nobody Talks About with Regan Collins from Cocentric
This week’s episode opens with something special: Always Open at Christmas, Tech on Toast’s brand new charity single created by the Hospitality Community & Choir in just 72 hours. All proceeds…
S15E1 Tech, Tinsel & Tough Decisions: Soho House, Prezzo & the Future of Hospitality IT
This week Chris is joined by Mitz Patel, Global Head of IT Projects at Soho House, and David Broom, CIO at Prezzo Italian, for a festive-but-real chat about the tech challenges and breakthroughs…
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Tech on Toast, The Hospitality Tech Podcast has published 189 episodes since January 2022, covering topics in Technology.
Tech on Toast, The Hospitality Tech Podcast is currently highly active with new episodes weekly. Average episode length is 37m.
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